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“Great Experience”

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Excellence Punta Cana
Ranked #14 of 112 Hotels in Punta Cana
Reviewed February 11, 2014

My wife and I vacationed here with another couple at the end of January. It was our 3rd all-inclusive resort. I really don't have any complaints and felt that the service was great. I actually enjoyed almost all of the food and for a resort that does not require reservations I couldn't imagine better food.

The beach was wonderful and although there were red flags up everyday, one could still bodyboard if desired.

As mentioned, I thought the service was excellent across the board and the events/shows were wonderful. We really enjoyed meeting Jhonatan Montero who was a member of the events crew. He was extremely pleasant, friendly and most importantly, successful at getting people involved with random games/events. He made our vacation even more enjoyable.

  • Stayed: January 2014, traveled as a couple
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3  Thank ndayev6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,605 - 5,611 of 13,391 reviews

Reviewed February 11, 2014

This was our 3rd time to the Excellence Punta Cana. We came as a group of 36 for a wedding. We all had a great time at the resort as we were with family and friends.
Getting there:
As stated the punta Cana airport is an open air airport. After taking the steps down off the plane (not sure how they accommodate those that cannot walk) you are put onto a bus (this is new) and brought to the front of the airport. You will then go through customs and get your bags. We bought the $10 travel visas online! I recommend doing this. When you are at airport go to the right and there was no line. This is confusing as it is not clear but stay to the right. We found our transport (Olympus) fast and were shown to our bus. We had to wait about 20 min for another couple who ended up not showing and we had a transfer ourselves. We grabbed beers at the airport as well for the ride. They have completed the new highway which got us to the resort in 35 min. It is a very nice improvement.

Arrival:
Arrival and check in at the resort went well. Very fast and efficient. Greeted with champagne and cold towel. The desk clerk had all of my requests I have sent in via email and made sure we had a room around the cascade pool.

Room:
Really the same as they have been in the past with the exception of the new window looking into shower and toilet. We hung a towel on the door of the shower for privacy. We are also married for 7 years and thought the window was a bit much. The bed was really HARD. I had read reviews about this but thought people were being picky and I like a hard bed. Oh no this was like sleeping on the floor. I was sore every day. We were on the 3rd floor and the a/c was ok but not as cold as I would like. 3rd floor has high ceilings so I am sure it is hard for it to keep up. Make sure patio door is closed and latched or else a/c does not work. We had a good wifi connection all week. Only dropped a couple of times but not for long.

Food:
I was so looking forward to eating a lot of food while on vacation but I never once had an appetite while here. The food did not do it for me. I actually lost weight on vacation. Breakfast buffet had omelet which were good but the rest of the food was not breakfast-y enough. I don’t know but at 7:00 am I am not looking for beans ! The food was only kind of hot. Never had a hot meal. Had dinner at spice with a group of about 11 of us and the service was amazing. Our server brought out lots of appetizers and got all of our own meals correct. This and the flavor market were best meals of the trip and again this is because of the service not necessarily the food!
Drinks:
Plentiful! You never want for a drink. I brought a bubba keg which was very handy for days at the beach and cascade pool where drink service is not as fast as swim up bar.
Beach/pool.
It is a beautiful long stretch of beach. We are not beach people but it is beautiful. As stated it is very rough and this is how it is all of the time. Go down the beach to the right and it is much more calm. To the left of the beach is the shops: Walmart, kohls, sears, etc. Cute suviorners things and you can barter to get a good deal. Heard some people were bringing the liquor/drinks from their rooms to barter with them. Pool is always clean and even though the resort was very busy (we have always gone in October and is much quieter) we never had a problem finding a chair. One day towels were hard to fine but it had rained serveral times in the morning so I think this is why. Floats are hard to come by. I did bring my own.

Overall, the service was amazing. Never ran into someone who was not willing to help us! We did have a great time but as I said the worst parts were the food and the comfort of the bed. We did not make it to the spa for services but did go with the bride to watch her get hair and makeup done and Carmen who did it was amazing!! We all had a great time and I remembered many of the workers from previous years. They are always doing construction and can tell they care a great deal about the resort and improving it!

Room Tip: By the cascade pool are much quieter and actually swim up!
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  • Stayed: February 2014, traveled as a couple
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3  Thank Leah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2014

We were at Excellence for 11 days in January. It was our second visit to this resort.
We stayed at the club both times and were very happy with the service.
We always found everyone very helpful going out of their way to accommodate our requests... and doing it with the smile.
There was always room in the shade on the beach and someone bringing the towels to the area we chosen.
We had most of the dinners at the courtyard of French and Mexican restaurants. The ambience, food and service were great. One comment about the buffet hot selections is that they could be kept warmer.
Out favourite thing to do was to listen to Domingo playing sax.
Although it is an older resort, it is clean and well maintained.
We are planning to go back to Excellence next year.

  • Stayed: January 2014, traveled as a couple
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1  Thank Anna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2014

This was our first trip to Punta Cana and we very much enjoyed our week long stay during the first week of February 2014. Everything was done for us, the vacation was relaxing and the place was just so beautiful. The staff was as warm as the beaches and the sand. The games at the pool were fun and entertaining. There are nine restaurants and the best in our opinion were the Mexican, Italian, and Asian cuisines. Special thanks to Cassandra on the entertainment staff and our Excellence Club concierge Gershon for making it just a wonderful week and now we can't wait to go back again.

  • Stayed: February 2014, traveled as a couple
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1  Thank Stephen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

First time to Punta Cana. My husband and I were taken back from the moment we arrived. Great Food...love "The Grill" and breakfast buffet was overwhelmingly awesome! The staff made our stay wonderful and catered to every request. Nightly fun, beautiful pool and most of all...beautiful beach with waves galore! Thanks to Emely for being so gracious and a wealth of knowledge, she could always get us an answer and took great care of us...THANK YOU! The staff was excellent and made each day excellent. The room was grand and had everything you could possibly need, plus the attention to detail given to our room was impeccable...but not much time was spent in the room; why would you when there was so much to enjoy throughout the resort! We recommend the Polaris Excursion for an awesome dirty adventure! We also recommend that you get your towels first thing in the morning and hold onto them as we encountered our towels going MIA a few times. Throughout the entire resort there were many great relaxing places to sit and lounge, whether enjoying one of many types of drinks, resting or just hanging back. Every day there was a constant breeze that made the hot sun seem like nothing so beware of the burn. Overall we truly enjoyed our trip and cannot wait to go back and this time for much much longer!

Room Tip: Southeast room was quiet and you got to enjoy the sunrise. Definitely top floor!
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  • Stayed: February 2014, traveled as a couple
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6  Thank Monika V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

This was our first trip to the Dominican Republic and staying in the Excellence Punta Cana made our trip comfortable and enjoyable. All the staff were very friendly and accommodating. We found the Pool, the Beach, the Rooms, the Restaurants, the Gardens, the Grounds and all Facilities to be great. The room maids were excellent. They kept our room clean and comfortable and they even entertained us with interesting towel and flower designs. Restaurant Servers were super in seeing that you got what you wanted. One server who waited on us many times in the Toscana Restaurant for breakfast and lunch excelled. His name was Juan. The omelet cook in the Toscana (Jose Antonio) was excellente! The Pool Concierge attendants were very friendly and helpful. Yohanna, one of the Pool Concierge attendants gave extra effort to see that we were comfortable and well supplied with dry towels. We enjoyed having Altagracia (pool side drink server) making sure we had our favorite beverages. She has a pleasant attitude about her and she does her job well. The Spa was well run and very accommodating as to times that you could be fitted in for appointments. More washrooms are needed in the pool and beach areas. More water pressure is needed when everybody is showering and cleaning up for dinner. The Excellence is not new and the rooms are a little dated but still comfortable and fairly well maintained. The food was generally good with adequate selections at the various restaurants.We would stay at the Excellence again when we return to the Dominican Republic.

Room Tip: Choose an Ocean View room in Building 8,9, 10 or 11.
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  • Stayed: February 2014, traveled with friends
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2  Thank WB714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

Have been to Punta Cana 20 plus times....Our 4th trip here. Last review done Nov. '13. Excellence was doing construction then. Gave a so-so review....WOW!! WHAT A CHANGE!! This is THE EXCELLENCE WE WERE USED TO...All restaurants operating..all first class. The restaurant staff are A-1! Especially appreciated Jose Antonio w/ omelets...always had a smile and made the omelets to order. Plenty of food choices....did miss seeing Nutella as e have seen@ other Excellence resorts (pretty nitpicky huh?) Beach service was super, never needed to wonder where attendants were. Especially appreciated Hector. Beach is beautiful, not washed out as we noted at some other resorts in the past that we walked past. And the front desk was super-helpful...Marlon went above and beyond to make this stay memorable. The sax after dinner show was relaxing.
The room attendants kept all looking great...plenty of towels , soap, shower items, drink items, etc.

Room Tip: We were in Bldg 3...very quiet and close to the beach.
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  • Stayed: February 2014, traveled as a couple
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5  Thank easytraveler5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Punta Cana

Address: Playas Uvero Alto, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Punta Cana
#9 Casino Hotel in Punta Cana
#12 Top resorts Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#13 Spa Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
#14 Family Hotel in Punta Cana
Price Range: $273 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Excellence Punta Cana 4.5*
Number of rooms: 464
Official Description (provided by the hotel):
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more   less 
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Also Known As:
Secrets Excellence Punta Cana
Excellence Resort Punta Cana
Excellence Punta Cana Resort
Secrets Punta Cana
Excellence Punta Cana Dominican Republic
Excellence Dominican Republic
Punta Cana Excellence Hotel
Excellence Punta Cana Hotel
Secret Excellence Resort Punta Cana
Punta Cana Secrets Excellence

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