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“Excellent” 5 of 5 bubbles
Review of Excellence Punta Cana

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Excellence Punta Cana
Ranked #16 of 110 Hotels in Punta Cana
Manotick
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
5 of 5 bubbles Reviewed February 11, 2014

We were at Excellence for 11 days in January. It was our second visit to this resort.
We stayed at the club both times and were very happy with the service.
We always found everyone very helpful going out of their way to accommodate our requests... and doing it with the smile.
There was always room in the shade on the beach and someone bringing the towels to the area we chosen.
We had most of the dinners at the courtyard of French and Mexican restaurants. The ambience, food and service were great. One comment about the buffet hot selections is that they could be kept warmer.
Out favourite thing to do was to listen to Domingo playing sax.
Although it is an older resort, it is clean and well maintained.
We are planning to go back to Excellence next year.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12,942 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3,495)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Framingham, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 11, 2014

This was our first trip to Punta Cana and we very much enjoyed our week long stay during the first week of February 2014. Everything was done for us, the vacation was relaxing and the place was just so beautiful. The staff was as warm as the beaches and the sand. The games at the pool were fun and entertaining. There are nine restaurants and the best in our opinion were the Mexican, Italian, and Asian cuisines. Special thanks to Cassandra on the entertainment staff and our Excellence Club concierge Gershon for making it just a wonderful week and now we can't wait to go back again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

First time to Punta Cana. My husband and I were taken back from the moment we arrived. Great Food...love "The Grill" and breakfast buffet was overwhelmingly awesome! The staff made our stay wonderful and catered to every request. Nightly fun, beautiful pool and most of all...beautiful beach with waves galore! Thanks to Emely for being so gracious and a wealth of knowledge, she could always get us an answer and took great care of us...THANK YOU! The staff was excellent and made each day excellent. The room was grand and had everything you could possibly need, plus the attention to detail given to our room was impeccable...but not much time was spent in the room; why would you when there was so much to enjoy throughout the resort! We recommend the Polaris Excursion for an awesome dirty adventure! We also recommend that you get your towels first thing in the morning and hold onto them as we encountered our towels going MIA a few times. Throughout the entire resort there were many great relaxing places to sit and lounge, whether enjoying one of many types of drinks, resting or just hanging back. Every day there was a constant breeze that made the hot sun seem like nothing so beware of the burn. Overall we truly enjoyed our trip and cannot wait to go back and this time for much much longer!

Room Tip: Southeast room was quiet and you got to enjoy the sunrise. Definitely top floor!
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Monika V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 10, 2014

This was our first trip to the Dominican Republic and staying in the Excellence Punta Cana made our trip comfortable and enjoyable. All the staff were very friendly and accommodating. We found the Pool, the Beach, the Rooms, the Restaurants, the Gardens, the Grounds and all Facilities to be great. The room maids were excellent. They kept our room clean and comfortable and they even entertained us with interesting towel and flower designs. Restaurant Servers were super in seeing that you got what you wanted. One server who waited on us many times in the Toscana Restaurant for breakfast and lunch excelled. His name was Juan. The omelet cook in the Toscana (Jose Antonio) was excellente! The Pool Concierge attendants were very friendly and helpful. Yohanna, one of the Pool Concierge attendants gave extra effort to see that we were comfortable and well supplied with dry towels. We enjoyed having Altagracia (pool side drink server) making sure we had our favorite beverages. She has a pleasant attitude about her and she does her job well. The Spa was well run and very accommodating as to times that you could be fitted in for appointments. More washrooms are needed in the pool and beach areas. More water pressure is needed when everybody is showering and cleaning up for dinner. The Excellence is not new and the rooms are a little dated but still comfortable and fairly well maintained. The food was generally good with adequate selections at the various restaurants.We would stay at the Excellence again when we return to the Dominican Republic.

Room Tip: Choose an Ocean View room in Building 8,9, 10 or 11.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WB714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floyds Knobs, Indiana
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

Have been to Punta Cana 20 plus times....Our 4th trip here. Last review done Nov. '13. Excellence was doing construction then. Gave a so-so review....WOW!! WHAT A CHANGE!! This is THE EXCELLENCE WE WERE USED TO...All restaurants operating..all first class. The restaurant staff are A-1! Especially appreciated Jose Antonio w/ omelets...always had a smile and made the omelets to order. Plenty of food choices....did miss seeing Nutella as e have seen@ other Excellence resorts (pretty nitpicky huh?) Beach service was super, never needed to wonder where attendants were. Especially appreciated Hector. Beach is beautiful, not washed out as we noted at some other resorts in the past that we walked past. And the front desk was super-helpful...Marlon went above and beyond to make this stay memorable. The sax after dinner show was relaxing.
The room attendants kept all looking great...plenty of towels , soap, shower items, drink items, etc.

Room Tip: We were in Bldg 3...very quiet and close to the beach.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank easytraveler5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marysville, Kansas
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed February 10, 2014

My husband and I and another couple spent eight days at the Excellence Punta Cana the last week of January 2014. The resort grounds were beautifully kept and very clean. The grand lobby entrance was very open and inviting, just as one would expect. The check-in process was seamless to a point. We had made a change in our reservation through Travelocity and the change did not reflect in the Excellence' records. We checked into the room we had booked - a Garden View Excellence Club. The room was in building #8. The A/C did not work nor did the coffeemaker, and the whirlpool tub had sand and dirt coming out of the jets. We were able to upgrade our room through the Excellence Club. They were very accommodating, especially since the front desk staff kept saying that the resort was full and we could not change rooms.

After moving to room 7006, a corner suite, we were much happier. If you like lots of action and excitement in the afternoon at the pool, this is the place to be. The swim up bar was always bustling with activity and sugary rum drinks are flowing freely. If you want a quieter experience, go to the beach or the cascade pool. Our room had furnishings that were outdated and the drawers in the dressers stuck and didn't close easily. The bed was very uncomfortable and squeaked. I expected higher quality mattresses and bedding. The last night there was a ruckus in our building and we were awakened abruptly at 5am to a man shouting and screaming at his wife to let him in the room. I was genuinely frightened and it took 15 or 20 minutes before he was finally subdued. Security seems a little lax, not what we are accustomed to in the U.S.A.

The service and staff were very friendly and accomodating. Restaurants were good quality, some excellent, some just very good. There was not a lot of wait time to get into a restaurant.

The fitness center was a nice size and had decent equipment. The instructor, Juan, was very good and I enjoyed both his Pilates and Yoga class. The Zumba instructor was from the U.S. and she was very good also. I participated in both of her classes - Zumba and Water Zumba. The spa also was very good - We would recommend the couples massage. The tropical sanctuary area is very nice with a walking trail and an area to feed the birds who are not scared to approach you for great Kodak moments!

The Excellence club was a nice extra that you pay for but is probably worth the extra money to have a quiet coffee or a snack and the private beach access was also a nice touch, with sunscreen, magazines and a beach bag. The concierge there was also extremely helpful. We did not attend any of the evening programs with the exception of the Beach Party, and we enjoyed that, thought the Dominican food was good and it was a lot of fun. The Casino area is very smoky and has just a handful of machines, did a walk-through and then left right away, because of the smoke.

Overall, the resort is nice, clean and the grounds are well-kept. The rooms are in dire need of updating,
and the exterior buildings could use a facelift. We did not do the horse back riding or bicycle rides.

Room Tip: Choose oceanview or oceanfront and stay away from building #7 if you want peace and quiet.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Deb L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Punta Cana, responded to this review, February 19, 2014
Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Punta Cana with all Trip Advisor Readers.

Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.

We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pulborough, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

We did a lot of research before finally booking our holiday to Punta Cana and all I can say is, the homework paid off 200%. The Excellence is a lovely, lovely place to stay and in our opinion, anyone who feels differently is either extremely fussy or just impossible to please. We booked through Blue Bay Travel and would thoroughly recommend them - they offered a fantastic service from start to finish, including a free room upgrade to a Master Suite. They also searched around for the cheapest flights for us, which ended up being a British Airways flight from Gatwick with a quick touchdown to drop passengers off in Antigua (no big deal!). Once at Punta Cana Airport, the shuttle transfer was there waiting for us and we were at the hotel in less than 40 minutes thanks to the opening of the new highway. The resort itself is truly wonderful; a welcome drink on arrival, speedy and hassle-free check in, a lovely spacious room with a very comfy king-size bed (although this is our personal opinion - others may disagree), double jacuzzi and a separate huge shower cubicle complete with rainbow shower - bliss! Just to say that if you find the bed too firm, ask Housekeeping for a mattress topper - they are available at no additional cost - same goes for the pillow menu if you don't like the ones that come as standard. The arrival time was perfect; it enabled us to unpack the essentials, freshen up, go to the Stars Bar for a drink, have dinner and watch the evening show. This all helped to get us into the local time zone so that by the next morning, we felt fine & not in the least bit jet-lagged. One of the other main benefits of our Master Suite (Room 5103, located in the newly refurbished Building No. 5) was that it was centrally located yet very quiet & overlooked the Cascade Pool, which is separate from the main pool and felt more "exclusive" as well as being quieter. There was never any difficulty in finding a sunbed. There are well over 7,500 reviews for this resort, scoring an average of 4.7 out of 5 so we reckon this says it all really. We would agree with the other reviews on Trip Advisor which say that paying extra for the Excellence Club isn't worth it - we felt we were far better off than Excellence Club members in terms of our location in the resort. There was NOTHING we could find fault with - not that we are the types to go searching for problems! I won't bore you with duplicating what's already been said, but suffice to say, for us, the key benefits were (in no particular order)..... (1) No reservations needed at the restaurants giving total freedom & flexibility (2) The friendly and attentive staff, for whom nothing was too much trouble (3) The amazing beach and gorgeous hotel grounds - so clean and lovingly maintained (4) The location of the resort itself, which was brilliant compared to other resorts which we understand are more grouped together (5) The All Inclusive really did mean "ALL" Inclusive - 3 full size bottles of spirits in our room, the mini bar, 24hr room service, all drinks (even premiums brands), all meals (even lunch & drinks after we'd checked out while waiting for our return shuttle to the airport), the gym & fitness classes + all other sports activities (tennis, squash, ping-pong, bike riding & horse-riding) etc...... I could go on & on but I'd be typing this for hours so I won't - however to summarise, if you want a luxurious holiday (as active or chilled out as you want to make it) in beautiful surroundings with friendly staff, great entertainment (don't miss the Circus Show and the Michael Jackson Tribute Show - amazing!!!) and pretty-much guaranteed sun and warmth, then stay at The Excellence - you won't regret it!!!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Ali1969504230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Punta Cana

Property: Excellence Punta Cana
Address: Playas Uvero Alto, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Punta Cana
#9 Casino Hotel in Punta Cana
#13 Top resorts Hotel in Punta Cana
#14 Family Hotel in Punta Cana
#14 Spa Hotel in Punta Cana
#15 On the Beach Hotel in Punta Cana
#16 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Excellence Punta Cana 4.5*
Number of rooms: 464
Official Description (provided by the hotel):
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more   less 
Reservation Options:
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Also Known As:
Secrets Excellence Punta Cana
Excellence Resort Punta Cana
Excellence Punta Cana Resort
Secrets Punta Cana
Excellence Punta Cana Dominican Republic
Excellence Dominican Republic
Punta Cana Excellence Hotel
Excellence Punta Cana Hotel
Secret Excellence Resort Punta Cana
Punta Cana Secrets Excellence

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