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“Excellente!” 5 of 5 stars
Review of Excellence Punta Cana

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Excellence Punta Cana
Ranked #13 of 108 Hotels in Punta Cana
Louisville, Kentucky
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellente!”
5 of 5 stars Reviewed November 24, 2013

We loved this resort! Stayed for one week in October for our anniversary and had a wonderful time. I had read many reviews before going and had very high expectations and they did not disappoint! The grounds were beautiful and very well maintained and the staff friendly and helpful. We upgraded to the Excellence Club and felt it was well worth it. Our room was in Building 10 which is where the EC Lounge is located and stopped by many times for coffee, snacks, desserts every night and they will even loan you an Ipad if you need to check your Email. We requested a room on a higher floor after reading the reviews online and got a top Floor Ocean View and it was great, vaulted ceilings make those rooms seem much larger and the view is better as well! Email ahead and they will try to accomodate any requests that you have if it is available. The mini-bar had top shelf liquor and was restocked every day, as was the fridge and snacks. They will bring you whatever you request and cleaned our room twice a day.

The pools are great and so many of them. Something for everyone - whether you want the quiet end to chill out and relax or the party atmosphere of the swim-up bar or just to float around. We spent minimal time in the pools because the beach was so fabulous we couldnt bring ourselves to leave it very much. With the Excellence Club there is a designated area of the beach with better seating, covered beach beds and a beach concierge. They treated us like royalty and we never wanted for a thing - Antonio and his crew are just amazing and took wonderful care of us. The drinks come around the clock, everything we had was just wonderful but if it isnt they will bring you something else right away. Could not have asked for better treatment on the beach and have never been so relaxed on a vacation in all my life! Even brought us pizzas from the beach bar one day when we were too relaxed to even go to lunch.

There are some mixed reviews on the food but we enjoyed everything we had. Spice was wonderful and had great steak and seafood at The Grill. All the restaurants offer a wide variety and we never waited for a table at any meal for the entire week. Enjoyed the breakfast buffet at Toscana every morning with a wide variety and loved the omelet station! We liked the Dominican night on the beach and the entertainment nightly was fun. The Michael Jackson show was especially good but we also enjoyed the Burlesque show. The Martini Bar was really good but the drinks were excellent everywhere we went.

The only negative - dont drink the water! They will warn you about this right from the beginning, bottled water is plentiful though so we had no problems but remember - dont even rinse your toothbrush in the sink water! All of the food and drinks are safe at the resort, run through a filtration system in the restaurants and bars, but in the room it is not safe to drink. Small price to pay for a little piece of heaven that is Punta Cana!

We will definitely be going back.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank DerbyCityGirl721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 24, 2013

We loved this resort! Very quaint and beautiful while maintaining some rustic, cultural charm. Staff was great and made us feel at home. Sara was a wonderful masseuses, Solomon our waiter at the Grill made our Anniversary dinner extra special, Luz kept us laughing every time we saw her and Chely just took good care of us throughout our stay. This is such a romantic place and I would highly recommend it!!

Room Tip: Request a swim up suite with ocean view. Room 15018 was a nice, spacious room with hot tub on the ba...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Marisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 24, 2013

This was our first trip to DR,and to stay at EPC was the most relaxing 5 day stay we had anywhere ! Having an adults only resort was a big plus too! The pool was great, the service was superb,the food was OK and could be served a little hotter, the beach was beautiful with a nice breeze! Although our room (junior suite - garden view- bldg.#7) was clean and well stocked, at night it was a little too noisy in the hallway !! Next visit we will book the pool side room! we would recommend this resort and will be returning in the future !

Stayed November 2013, traveled as a couple
Helpful?
2 Thank jim m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 24, 2013

this was our 3rd stay at EPC.. we absolutely love it here!!! we renewed our wedding vows also while we were there and i was treated like a proper princess.. the staff cannot do enough to help!!! many of the staff we now class as our friends some of which are Altagracia, Ricky, Omar, Emily, Natalie and not forgetting the ever loveable Jose!!! the hotel in itself is absolutely stunning but the staff are truly what keep taking us back to this amAzing hotel.. Not forgetting also a coupEl of others whom im not sure are employed by the hotel but work the grounds, Pierre & Herbie!!! all such amazing lovely people.. was a little dissapointed that our travel company.. Blue Ray Travel did not inform us of the restaurant closures and the building work going on at the main pool though Emily soon sorted us out by moving us to a nicer part away from the building works.. I WOULD RECOMMEND THIS HOTEL TO ANYONE WANTING TOTAL RELAXATION AND LUXURY!!!!!

Room Tip: swim up room cascade pool
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kelly121175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, Maryland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stayed at the Excellence 11/11-11/18 for our honeymoon, and it was a great trip! I was a little nervous before we left for the resort because I was not sure what to expect based on some of the negative reviews that I had read on TripAdvisor. Honestly, after a week spent at Excellence I've come to the conclusion that some people are just going to complain no matter what.

We were surprised how updated the airport was when we arrived from the states, and the ride from the airport to the resort was not that bad. I read so many reviews about how horrible the ride was and it was totally fine. We used AMSTAR for our shuttle and we only had one other couple that had to be dropped off at a resort before ours, which was totally fine. We got to the resort in about 50 minutes and they gave us bottled water for the drive which I thought was really nice of them.

When we got to the resort we were given champagne and checked into our room almost immediately, we were asked if we wanted to upgrade to Excellence club and we declined. I dont think we missed out at all by not upgrading and I was really happy with our decision, save your money or an excursion or the spa!

Our weather the whole week was fantastic 85 and sunny all 7 days. We spent half of our day at the pool and the other half at the beach. The staff plan games everyday which are a lot of fun and you can win prizes and was a great way for us to meet other guests who we had so much fun with. The staff members who we had the best time with were Kassandra, Marlon, Ismael, and Luz. Marlon remembered me and my husband's names immediately and we were on a first name basis all week, which really impressed us.

Our favorite restaurants were Spice (we went two nights), Agave, and Chez Isabel. You cant go wrong with any of them! The buffet breakfast was awesome because they had so much selection to choose from and you could even take to-go boxes to the pool or beach, which helped to lengthen our days.

All of the drinks were awesome, I lived off of Coca Loco's, they are awesome. BUT watch out for Mama Juana shots....they are dangerous!

The resort was well maintained, the staff is AMAZING, and you're in a tropical all-inclusive resort so I'm not quite sure what we could have complained about. Go to the Excellence, you will not be disappointed!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Natalie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed November 24, 2013 via mobile

Lovely hotel in Dom Rep. First time in Caribbean. Beach was lovely sea is rough though. Which is a shame, food is out of this world brilliant choice and the main buffet was amazing too. Would recommend this booked though Thomas cook. Great deals and prices. Rooms are nice and big and clean

Stayed October 2013, traveled with friends
Helpful?
1 Thank maltadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 24, 2013

My husband and I spent seven nights at Excellence Punta Cana from November 16-November 23 to celebrate our first anniversary. The resort is beautiful! The grounds are perfectly manicured and maintenance workers tend to the grounds daily. While we were there, several renovations were taking place to the restaurants, Barcelona and the Flavor Market. I was impressed at how much progress was made just during the week we were there.

As other reviewers have said, the employees really make this resort top-notch. They are all incredibly friendly, helpful and happy! We were greeted with two glasses of champagne and a cold towel. The ride to the hotel was not as bad as others have made it out to be. Construction is taking place to the highway and the ride to the hotel was interesting as we were able to see some of the towns. I would say the ride took about 45 minutes. (The ride back to the airport was a lot faster as the highway was not closed for construction. It took about 30 minutes.)

We decided to upgrade to the Excellence Club during check in. We enjoyed having access to the Excellence Club lounge and the beach area for club members was nice. Thanks to the upgrade we had a better ocean view in building 11. The room was nice and clean, but a bit dated. The in-room tub was a nice addition. As others have said, the bed was hard. My husband liked it, so we didn't get a pillow topper. Maid service was consistent and we always had plenty of clean towels.

The pools are beautiful and there were always plenty of lounge chairs and palm tree umbrellas. It truly is a place to relax. There was always a waiter walking around taking drink orders. The beach is also very beautiful. Palm trees line the beach making it a true tropical destination. As others have said, the water is very rough and not clear like other tropical resorts. Because of the water we will probably choose a different resort next time as we prefer calm, clear water. Despite this, we loved relaxing on the beach lounge chairs and beds. The crashing waves was very soothing and the perfect place to read a book or take an afternoon nap! Despite the ocean water, I highly recommend this resort.

Food was good. We enjoy fairly simple meals, and our favorite restaurants were The Grill and Spice. The New York Teriyaki at Spice was very good. The filet and mashed yucca at The Grill were excellent. We enjoyed the breakfast buffet at Toscana each morning and ate at the lunch buffet twice. I did not enjoy the lunch buffet as much as my husband. I preferred the pizzas at the beach-side Las Olas.

We are fairly active people, so by our fifth day we were having a hard time relaxing on the beach or by the pool! Thankfully, we took a snorkeling excursion to Catalina Island. We booked it at the resort's water sport hut. It was a great time! The bus ride to the boat took about two hours, however, it was really interesting as we drove through many small towns and the city of Higuey. I highly recommend this excursion. The boat ride to the island is entertaining. The snorkeling is wonderful. The water is so crystal clear and beautiful. We saw tons of coral reefs and fish. After about an hour of snorkeling in the water, the boat took us to Catalina Island where we swam/snorkeled more, lounged on the beach and enjoyed a lunch. I think the lunch on Catalina Island was my favorite meal of the whole trip.

We also used the gym on multiple mornings and it really does have all of the equipment you would possibly need.

We had a wonderful time at Excellence and would recommend it 100 percent to others. It's the perfect place for a quiet, relaxing vacation.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Punta Cana, responded to this review, December 11, 2013
Thank you very much for taking the time of sharing your experience with us.

It is a pleasure to know that you chose us as hosts of your 1st anniversary and that we were able to exceed your expectations making of this celebration a unique and memorable experience.

We are pleased to know that your relaxing vacation with us was highlighted by the courteous attention of our staff, comfort room accommodations, and enjoyable food & drinks in our restaurants and bars.

At Excellence Punta Cana we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Comments like yours have always been of great assistance in fulfilling this mission.

We all look forward to welcome you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Excellence Punta Cana

Property: Excellence Punta Cana
Address: Playas Uvero Alto, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Casino Hotel in Punta Cana
#6 Romantic Hotel in Punta Cana
#8 Top resorts Hotel in Punta Cana
#10 Spa Hotel in Punta Cana
#11 On the Beach Hotel in Punta Cana
#13 Luxury Hotel in Punta Cana
#14 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Excellence Punta Cana 4.5*
Number of rooms: 464
Official Description (provided by the hotel):
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Excellence Group LLC, BookIt.com, Expedia, Hotwire, getaroom.com, Hotels.com, Despegar.com, Travelocity, Priceline and Jetsetter so you can book your Excellence Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Excellence Punta Cana
Excellence Resort Punta Cana
Excellence Punta Cana Resort
Secrets Punta Cana
Excellence Punta Cana Dominican Republic
Excellence Dominican Republic
Punta Cana Excellence Hotel
Excellence Punta Cana Hotel
Secret Excellence Resort Punta Cana
Punta Cana Secrets Excellence

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