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“Amazing!!!” 5 of 5 bubbles
Review of Excellence Punta Cana

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Excellence Punta Cana
Ranked #17 of 110 Hotels in Punta Cana
Lancaster, Wisconsin
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Amazing!!!”
5 of 5 bubbles Reviewed April 5, 2013

We were at Excellence Punta Cana from February 19-24, 2013. Our group consisted of 5 couples. I have to say the resort is amazing. I read review after review on Tripadvisor before we left and I was concerned about some of the reviews, but after being there I am not sure how anyone could complain about the resort.

The resort is gorgeous. The grounds are well kept. The staff is so friendly and takes good care of you. Our favorite waiter was Jonathan. They do have Coors Light, you just have to ask. They will even stock it in your room if you ask, we did learn a small tip with a note will help get you Coors Light in your refrigerator.

When it comes to food, it was fine. If you like 5 star food you will be disappointed. Since we are not 5 star food people it was fine. If you don't like something order something else.

The ride to resort took us a good hour. We booked our own transportation with Dominican Transfer and they were great. We stopped for some Presidente Beer. As far as the ride it was fine, trust me the roads in Jamaica are worse.

I have and will continue to recommend this resort. We are thinking about staying at one of their Mexican resorts for our next stay.

You will not be disappointed with Excellence.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gpackergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3,494)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

Great service from start to finish (with the exception of one small shop in the store area). The restaurants were very good. Spice was our favorite. There are many excellent bartenders. Jose Luis was outstanding. The shows were very entertaining. The rooms are very nice, and the cleaning staff was helpful. There was only one issue during our stay: Do not go to the cigar shop. The 2 gentlemen (I use that term very loosely) that were working there were rude beyond belief. The prices were outrageous to start with. When attempting to talk to them about the different cigars they had, they repeatedly interrupted us. They consistently talked down to us. Saying things like, "Oh, you think you are an expert?". Even with the terrible service, I almost bought a few cigars. When they gave me the price, they added an additional $5. They said it was an extra charge because they didn't like my questions about the cigars. In the end I just went to the locals that have cigars past the excellence club. It didn't ruin the stay, but we were shocked that these guys still had jobs at an otherwise fantastic place.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank EnAreJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin, Canada
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

Loved this resort. The staff are wonderful. We were here for New Year's eve. Very decent show and dancing plus fireworks on the beach. Food was reasonable.

The beach was fantastic, walked for miles up the beach.

WARNING: Pay attention to the flags! There are areas where the undertow will pull you right out into the ocean past the reef. There are BLACK flags showing this spot. I watched several people and one family with kids almost get pulled out. I had to yell at them to get away from the current. A few more feet and they would have been gone. We were here a few years ago when 2 people died. 1 man on his honeymoon tried saved one man then went out to help the other one and was gone. Very sad.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SirC_LadyDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

Most everything about this trip was fabulous. We never had to wait for anything we asked for, be it food, drink, room service, etc. The staff was extremely friendly and everything was beautifully maintained. There were so many options for restaurants. Any type of food you were in the mood for, they have. There were so many options for lounging, both pool side and on the beach, sun and shade. The pool was just large enough to have different places to lay each day but not too big that you spend so much time walking around it. The entertainment each evening was at a high level of quality and kept me intrigued. If I had to list one draw back it would be the excursion solicitors at the pool and beach. They were a little more aggressive then I care to deal with on my vacation. The location is a ways from the airport, but well worth the drive, as you are able to experience the country side. Other than that I had a grin on my face the entire stay. I will definitely return.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LizYoEleven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 bubbles Reviewed April 4, 2013

We went here in November of 2011 for our honeymoon. The service is excellent and if you can afford the upgrade to Excellence Club- DO IT! The scuba instructors are great, the food in the French restaurant was actually our favorite. We went to the Asian restaurant, which was our least favorite. The spa is great- couples massage package was actually a really fun experience. Make sure to try the local rum! We are planning a return trip in 2014.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dezilu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 4, 2013

The ride to Excellence took a while but it was worth the wait! From the moment we arrived, the staff was ready to accomdate our every need. Our room, which was one of the lowest price garden view rooms in the 1300 block, actually had an ocean view and I could walk right out to the beach (past my private hammock). I actually cried when we first walked in.

While there were a few parts of the resort that could use a new coat of paint, the positives of the place greatly exceeded the negatives. The pool was pristine and cleaned daily, as was the beach. The food was better than expected and plentiful. We particularly enjoyed the beachfront lunch area where you could grab lunch and head back to the beach (including nacho cheese dispenser). There was always a good balance of healthy options and unhealthy options and it was never hard to find something to eat or, more importantly, something to drink. The servers were everywhere ... in the lobby, at the bar, at the beach, at the pool. I had to work hard not to get intoxicated every day!

The gym was also very nice with inspiring music pumping through the speakers and a great view of the mountains. You just have to be prepared for the weights because they are not in pounds. I took a pilates class and it was much better than any hotel classes I have ever experienced ... the instructor had some new moves I had never tried and he really made my muslces burn. There was even a running track outside in a garden with parrots that talk to you and workout stations. While the track was small, it was a nice change of pace from my daily workouts.

Another great plus was that I did not get sick! I have been to several all-inclusives on islands in the Caribean and I always get sick. At Excellence, I could drink the water, eat the fruit, and enjoy all of the frozen drinks.

Finally, there was this cool show on Thursday night that was sort of of like Cirque de Soleil. This was the best of all the free shows (one per night). It was really cool too watch.

Overall, this was the best vacation I have been on to date. Previously I have been to Bavaro Princess in Punta Cana and Sandals in Antiqua. I have also stayed at many nice resorts in Florida and traveled through the US and Europe. This was certainly the most amazing resort I have experienced (although Antiqua was very different and also beautiful).

I would definitely recommend this place but you should try to request a 1300 room on the first floor. I think I would have had a different experience if I had been in the back of the resort or at a swim up. The extra money for the excellence club did not seem necessary as we never wanted for anything and the excellence areas did not seem any better than the regular areas.

Good luck with your travel plans!

Room Tip: 1300 block, garden view have ocean view and you can walk out to beach, just not a pool very close (b...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KRS1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Massachusetts, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

My now-fiancée and I stayed at Excellence Punta Cana the last week of February 2013 with another couple. The hotel and grounds were absolutely gorgeous, and everything you could imagine in a tropical resort. The lobby was open-air, so as soon as we got off the bus (we were handed champagne) we could see through the lobby to the beach. We had Garden View Jr Suite, and since we were on the first floor we had small patios with hammocks for some extra hangout space; we loved it! We came very close to upgrading to the club but decided against it. We figured if we felt we were missing out on something we could upgrade later (and never did). Our rooms were HUGE. There was a big marble tub right in the middle of the room and a rain water shower in the bathroom. The bed was harder than I’d have liked; I tend to like my beds very soft, but that might not be practical in the climate anyway.

The restaurants were all lovely- we ended up ending our night at the pizza place, Oregano, almost every night (closes at 3). My favorite was the Mexican restaurant Agave, the Lobster House was delicious too! The Grill and Lobster house were open air right on the beach- its spectacularly romantic. Every restaurant has or is near a bar to wait at if there is a line (we waited 40 minutes for Agave because it is a small restaurant, but that was the longest wait).

We went on three excursions- the stingray experience, the Saona island catamaran excursion and the zip lining excursion. One downfall of the resort (and all resorts in Punta Cana) is that it is very far away from many of the excursions. If you’re not interested in a 1+ hr bus ride, definitely check with the booking agent at the resort to find out travel times to and from the excursions. The 1 hour ride for zip lining was totally worth it. We had a fantastic time, and the views were breathtaking. We had a really fun time on the stingray experience as well, mostly because of the staff on the pirate ship boat ride you take out to the stingray habitat. They had us all dancing and drinking in no time! Saona Island was less than ideal, but I’ll review that separately on Trip Advisor (I gave it a “poor” rating).

They had a show in the lobby theater every night! There was native dancing, karaoke and live music to name a few. They were all fantastic shows. There was also a dance club, sports bar and casino, all wonderful. The casino minimums were pretty low, so we played all night (make sure you pay attention though, the dealers aren’t great, and I caught them miscounting a couple of times at blackjack). There was also a great outdoor bar, which was a fun hangout for us at night.

The first night we were there, my boyfriend proposed to me on the beach at sunset!! Our friends were there and snapped a ton of gorgeous pictures and we got rocked at Lobster house on champagne! Thank you Excellence for the fantastic memories :)

Things to know before booking:
Because of the location on the island, the waves are bigger than at other resorts, there may be dangerous current flags for most of your trip, but on the other hand it was great for boogy boarding
Most excursions have to pick up from other resorts before traveling to the destination
The drinks definitely flow, but it isn't really a party destination, more of a romantic getaway

Favorite things about the resort:
The beach was perfect
The restaurants had a good variety
The Swim up bar was great, the pools were huge and never crowded
The casino
The staff was wonderful

Other Tip:
Stick to simple mixed drinks, there is a language barrier, so if you ask for a vodka soda splash of cran, you just may get a vodka soda and a glass of cranberry juice! Or a vodka cran.. you get the idea :)

Room Tip: The resort is small enough so there isn't a "far off" location, but we had a 1st floor...
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Cait G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Punta Cana

Property: Excellence Punta Cana
Address: Playas Uvero Alto, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Punta Cana
#10 Casino Hotel in Punta Cana
#14 Top resorts Hotel in Punta Cana
#14 Family Hotel in Punta Cana
#14 Spa Hotel in Punta Cana
#16 On the Beach Hotel in Punta Cana
#17 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Excellence Punta Cana 4.5*
Number of rooms: 464
Official Description (provided by the hotel):
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more   less 
Reservation Options:
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Also Known As:
Secrets Excellence Punta Cana
Excellence Resort Punta Cana
Excellence Punta Cana Resort
Secrets Punta Cana
Excellence Punta Cana Dominican Republic
Excellence Dominican Republic
Punta Cana Excellence Hotel
Excellence Punta Cana Hotel
Secret Excellence Resort Punta Cana
Punta Cana Secrets Excellence

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