very disappointed!! so i usually don't write reviews but this experience i had to share!!!.... I booked this hotel at Mk travels here in Miami the lady told us it was great for first timers in Punta Cana so we did. the staff at the hotel are very friendly they work with what they have. as for the hotel itself its horrible.. the pool towels smell really bad they were dirty with black stains with the threads hanging out. the pool closes really early and they do not let you in at night or after 6 pm. one of the days the hotel was full of local residents who were loud, rude and even eating inside the pool (which was very dirty). the bar is really far away from the pool ad they do not let you in the bar area if you are wet. the staff at the bar are very friendly Osvaldo the bartender took care of us and he made awesome drinks even though the have VERY cheap alcohol. as for the food at the buffet not many options, same food almost everyday... the meat was under cooked full of grease and salty. the lack of food being cooked was irritating everyone. there was no ice to put in the drinks so everything is hot. one day i tried to make reservations at the hotel restaurant and food manager Juan Jose told me that it was booked later that night passing by i saw the restaurant empty. so the next day i made my reservations and went, my friend decided to get a the salmon because the menu was very limited (only 3 options) to make the story short she found a hair in her food and her salmon was raw they did nothing about it so we had to run to the buffet to get some food. on the other side the hotel had good entertainment and it was very close to the beach. overall i don't recommend this hotel i rather spend a little bit more and get better quality of drinks foods and activities.
- Official Description (provided by the hotel):
- * Located in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Palace Bavaro and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * Separated from the beach by just the Riu Palace Bavaro * Complimentary sun loungers on the beach * 4-story building * Surrounded by 20,000 m2 / 24,000 sq. yards of tropical gardens * 50 km / 31 miles from Hig'ey * 150 m / 495 ft. from Caribbean Street * 30 km / 19 miles from Punta Cana Int'l. Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Naiboa Punta Cana