Wow, where do i begin.
I am not going to tell you that everyone at this hotel did not meet good expectation some did and some did not. The properly yes look nice but as they say do not let look fool you. we arrive from Sunday May 18 to Thursday May 22. I would describe my vacation from hell as not a good one... because once something goes wrong everything will turn out bad to worse. In this case we left 600 dollars in our safe secure and once we return the money disappear. I do not understand how my money dissappear and my safe key was left in a well hidden spot in my luggae inside clothes, shoes,etc due to a lot of rain that day. So if you are reading this yes there staff goes through your personal belonging.... unbelievable... It gets better. Once we did a full report with security it was taken to the Director of the Property which his name is Ruben [--].
Mr. [--] did not handle the situation as a profession individual or as an individual with that title. It is sad to work hard and plan a vacation all year around and everything you work hard for it is taken from you. Instead of us being the victim Mr Ruben and his staff made it seem as if they where the victim. The outcome was to give us 3 days certificate to return as a priviledge member due to the investigation being continued. Mr.Ruben with all due respect why would i want to return to your property if nothing was done and the investigation continues. which in DR mean is close. As a native from here i know how thing work... But Mr Ruben if you are reading, do use a favor and do not entertain this type of action from your workers....Mr. Ruben as you could see I am an Educated man myself as you told me i was because i had no common sense . great way to speak to your guest...
Moving forward the food I would rate 2 out of 5 is not as good as other review where given.
Even though that incident occur I will not criticized their entire staff. I enjoying my time after that incident at the pool most of my time there I was given great and outstanding Service from a gentlemen call Juan he made our vacation mood change. If i was management and i was reading this I would move this gentlemen from a bar tender at your pool to a hire position because this individual lives up to the standard to represent your company.
Also another individual name Patrick that work for Guest Relation made our vacation great due to always changing our mood due to the frustration of our money being taken. Another individual you should consider management. Mr Ruben this two guys make you look like a super star and other staff like fabian from the steak house great service.... if your are reading....
Room service as you can tell horrible -THIEF on the run. But rooms are not well maintain crack, spiders web, and hair in the tub everytime they clean. And please take this into consideration I am a Maintanance Engineer for hotel please talk to your director of Engineer caulking and silicone is not the solution to fix everything Attention to details PLEASE...
Show entertain could better i would rate 3 out of five.
The service in the mirachi restaurant which is the mexican restaurant horrible you order and your food take 35 min to come out we ended up not even waiting for it.
Breakfast was okay no complaint.
Food they need more selection not that much if you travel like we do it was not that much of a selection.
Pool Bar and the beach staff and drink by the pool was the only thing that was excellent... thank you again for making our stay welcoming Pool bar tenders team especially Juan ...So if you stay there look for Juan he make good drink good soul good person...
One thing i could say go eat at the steak house and italian place but that if you decide to stay there. PS BRING A MASTER LOCK, Mr Ruben will pay for the shipment send the master lock ahead of time....
Unfortunately, this property is not as great as we though it would be due to the reviews. I will also be reaching out to Corporate because I feel that the lace of service as someone like myself who works for hotel is unacceptable and inappropriate. As for the Management team you should be embarrassed and i feel that this individuals are not suitable for there position..
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- Official Description (provided by the hotel):
- A magnificent hotel resort with exclusive, white sandy beaches, crystalline Caribbean waters, palm trees lining the coast and abundant vegetation throughout the complex. Coral reefs along the beach allow guests to enjoy the rich marine life of the Caribbean Sea. It is located in Playa Cabeza de Toro (Punta Cana), one of the best beach areas in the Dominican Republic. The complex is situated 20 km from the International Airport of Punta Cana and 47 km from Higuey. ... more less
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- Also Known As:
- Catalonia Bavaro Beach Hotel
- Catalonia Punta Cana
- Catalonia Bavaro Beach Golf & Casino Resort
- Catalonia Bavaro Punta Cana
- Punta Cana Catalonia Bavaro
- Catalonia Bavaro Beach Resort
- Catalonia Bavaro Resort Punta Cana
- Catalonia Hotel Punta Cana
- Catalonia Resort Punta Cana
- Catalonia Bavaro Hotel