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Catalonia Bavaro Beach, Casino & Golf Resort
Ranked #59 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Claymont, Delaware
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Please don't ignore the bad reviews...”
Reviewed November 18, 2013

Where do we begin? A week before we arrive I sent an email to the hotel to request 2 twin beds since myself and a friend were traveling together (with no response). We were traveling for a friend’s wedding and did not stay at the sister hotel (Catalonia Royal) since they did not have the option for 2 beds. When we checked-in (at about 3:30pm on 25Oct2013) our room was not ready so we were told to come back to the desk in an hour and our room would be ready. At this time I confirmed with gentlemen at the desk that the room that we were getting had 2 beds as I requested, he said yes “absolutely”. Fast forward an hour (actually over an hour), we returned to the front desk where they are calling out names for patrons whose rooms were ready one at time. So there we are with 100+ people pushing our way to see if our name gets calling when all of the staff leaves the front desk to go in the back. Finally, 2 hours later after various names have been called and we’re still waiting, the fellow we were dealing with comes out of the back and I flag him down to check on the status of our room. He says it’s ready and gives us 3 keys for 2 people (he states one of them is for good luck). The bell hop drives us to our villa and we proceed up to a room on the 3rd and final floor (Room 3027 - remember this room number for later) where none of the keys work. The bell hop turns to me and says you’ll have to go back downstairs and to the front desk to get the keys fixed. Luckily housekeeping was nearby and let us into the room where we find that there is one King sized bed instead of 2 twins.
The room was pretty large and nice. The mini bar was fully stocked and there was a separate shower from the tub which was nice in case we both wanted to get ready at the same time. We did notice that there were a lot of little tiny almost see through bugs on the desk where the coffee pot was and did not use that area or coffee pot the entire stay because of it. We try to log on to the WIFI from my Blackberry, my iPod, my friend’s phone, and her Kindle to no avail. We enter the bathroom and find there are no washcloths. We also find that there is we were not given the lock or key to the safe in the room. First we call guest services and get no answer (rings then connects to another line and rings then goes to a voicemail box that is all in Spanish). I finally get through to a gentleman and start asking a few things that we need and after I explained that our WIFI in the room didn’t work he said it did. When I told him we tried a few different things on different devices he said it must be the device and to bring it down. As I was trying to explain that all of our devices worked outside our room he hung up before hearing the additional requests.
Once we got settled in we headed down to get the keys fixed, get someone to bring washcloths, get the King Sized bed switched out for two twins, see about the WIFI and get an iron/iron board since we had a wedding to go the next afternoon. They said someone would be right up. Well, the only thing we got was the keys situation fixed. Actually on 2 separate occasions, both of our keys randomly stopped working and had to be reset (the last time it happened, they deactivated the keys we had and gave us 2 new ones instead of just fixing the one that wasn’t working).
There was also an issue with local vendors being on the resort grounds selling jewelry and other crafts. They were very expensive and high pressure. They were also unfortunately located right between the villas and the front desk area so unfortunately every time I had to go to get an issue resolved with our room I was hassled by the vendors to buy something from their table.
The next morning on our way back up to the room from breakfast, my friend requested the iron/iron board again (by this time we figured everything else was a lost cause) and they said someone would bring it right up. Fast forward to a half hour before the wedding, my friend calls down to guest services and explains that she had requested the iron/iron board the day before and earlier that morning. The gentleman asked her when did she need it by and she said as soon as possible since the wedding was in a half hour (3pm). He proceeded to tell her that she waited too late. Needless to say she went to the wedding in a different dress but when we returned to the room… we had an iron/ironing board. We meet back up with the bride and she says that she had left us a hand written note at the front desk to be delivered to us the day before to let us know that there was a get together Friday afternoon (the staff assured her that it would be delivered right away) and that she had called our room and left messages (neither of which we got).
In the middle of the night found myself running to the bathroom every hour and luckily I bought Pepto-Bismol pills with me just in case because judging by some of the other people who got sick while they were there and had to buy medicine at the resort that didn’t work I fared better. I was better by about 5 am but still took it easy with the breakfast the next morning. Speaking of the next morning, we were getting ready for a day of relaxation to find that our ceiling was leaking water from all the rain from overnight. So I was back down to front desk to request that it be fixed or be allowed to switch rooms since we still had not gotten our bed situation cleared. I was told that all the rooms were booked and that they could not move us but they didn’t send someone to fix (or drain the water from the ceiling). The ceiling bulges, which leads me to believe that there is a roof problem and that it’s done it before and it will do it again (remember Room 3027 – beware!!). Once down near the pool area, we were constantly harassed by workers to book our excursions through them only (supposedly for the best deals). Sometimes we were hassled by the same person who didn’t realize they had just talked to us earlier. We had booked an excursion online and when we relayed that we had already booked an excursion and weren’t interested he ask which guy and that we should only book through him for the best price and that he wouldn’t get any money.
On Monday night we are getting ready for dinner when randomly an envelope is slipped until our door… Finally the note that we were supposed to get on Friday!
Tuesday was fantastic as we were away from the hotel on an all day excursion and the next day (30Oct2013) was great since we were leaving.
In general the staff that provided food and drinks was great and the beach and pool were really nice and well maintained. The food, however, was not always great. The first place we ate at was the Mexican restaurant. The food was cold and seemed to be pre-cooked and then reheated a bit before bringing out to us. The sauce used at Italian restaurant tasted like something out of a can. The best place we ate at (our last night there) was the Japanese restaurant which was quite a bit more upscale and the food was certainly plentiful. The sushi could have been better but at least it was edible and didn’t make me sick. There were some activities throughout the day to get involved with and the night entertainment was entertaining. As long as we dealt with everyone else outside of guest services at our hotel we were fine (even the staff at the sister hotels Privileged and Royal were accommodating). At some point the light in the bathroom stopped working (so if you shut the door for privacy it was dark) and there was one day when our room was not cleaned until the evening. We did not bring this up to the quest services staff since all the other encounters were so bad and they seemed to not care. I really didn’t think about it at the time but once I was back in the states I had a lot of weird looking bites (and so did my friend but I thought they were from mosquitoes until remember that I didn't actually see any mosquitoes nor do I remember getting bit which leads me to believe that we had bed bugs (in our one King sized bed)!

Room Tip: Villa 30 is near the nightly entertainment (aka noisy until after 11pm). Ceiling of Room 3027 leaked...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this review, November 19, 2013
Dear Guest:

Thank you for taking the time to share your comments online.

On behalf of the Catalonia Bávaro Resort staff we extend our apologies for the discomforts you faced during your stay with us.

It is a shame for us to know that you encountered inconvenients from before coming to the hotel until your last day with us. We genuinely apologize for falling short of your expectations. All your complaints are being evaluated in order that these events do not happen again.

We appreciate your feedback, and hope you give us the chance to make it right.
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    4 of 5 bubbles
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    4 of 5 bubbles
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    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Prague, Czech Republic
Level Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed November 16, 2013

In short term: If you have ever been in 5* hotel before, this one is NOT place for you. I can compare this one with 5* hotels in Punta Cana, Mexico, Egypt, Czech Rep. or Thailand and this one hits the bottom so far if it cames up with services and staff.

Let's start with nice parts first. Despite of the facts written down here, we have enjoyed our 14 days stay. Reception was fine, they even replied to my e-mail with my special request and they have actualy kept a promise and it was really nice start (well, no welcome drink was served, but ...). Bit problems with keys not working and room shift for me second day, but they did everything they could and it is absolutely good rating here from me. Free wifi internet in whole complex is nice addition as well - not great in rooms, but ok on balcony.

Hotel itself is beautiful, but rooms are outdated - really nice grounds like a well preserved botanical garden with small pond in the middle, birds, flamingos etc. Be prepared to walk a lot - hotel is huge (in large hotels they have transport for hotel guests from beach to reception, but not in this one). Beach is good (not breathtaking as ppl wrote, but nice - there are much better ones - even in Punta Cana), and there is no problem with sunbeds if you are not too picky with first row. Beach has no clearly "relax and calm" part because in every part some sport activities are. Worse it was around the pool, where no free sunbeds after 10am. Hotel bars are fine also, could be a better with more care, so it looks like nice drink and not just mixed something. Entertainment team does work great, ppl were happy, so many ppl for water gym etc. Food and buffet service differ really day by day, same with room cleaning service. Here the worse parts have started (not going to the theme: hotel is infested with russians which is true ... we all know what a consequences are ...):

Room bar was not restocked like 3 times, not big deal, but this should not happen in 5* hotel. Staff: like 50% people do really hard work and 50% are just lazy, loud and annoying people. Every day you are going to meet many staff on hotel paths for guests on bikes, motorbikes, with carts, walking, grouping and having chat, yeling from block to block, even gardeners are in groups and having fun relaxing "doing nothing" chat everywhere. Really? Every hotel has backside roads to maitain services and staff needs so hotel guests are not in contact with maintaince, not here ... they are just everywhere! Want relax in your room? Well you cannot because maids are going to yell each other from block to block whole day, alomost and having another fun chat with rest of staff. Cleaning in just very quick ... sure, so they have more time for chat. Sea weds on beach is not taken out with sunset but at 10am when all guests are here. Moskitoes and cockroaches in rooms, pick up anti-insect things with you, hotel really does not care about this. Many people were bitten badly. In every hotel I was, they smoked everyday even twice, here - 1 smoke within 14 day. No one give you anti-insect things for socket as in others hotel ... have fun with insect!
Another "fun" is main buffet, which is disaster absolute opposite is beach one, which is really nice. It looks like you are sitting in railway station where they put tables and you can eat. Hot there, no air flow, very dark in food court (barely to be able read food labels). Desserts are just cakes on plate covered with different colors and same taste. You can choose from squares or triangles if you want diversity:-) Contact cuisine is fine to have, but half hour after open and they still do not have heated plates for cooking ... omg! Staff here is chaotic, everyone does everything but in slow motion (imagine man who took 2 plates and moved to kitchen, in others hotels 5-10 plates for 1 route or more - time is being so wasted here - most of staff move slow like a zombie, doing things without order with no single smile. No seat and welcome service. If they have fully prepared table, another staff member destroys it to serve from it to next one. Sometimes you are after dinner and no water served yet (we just selfserved it to us mostly). Birds everywhere eating from prepared meal plates and jumping on tables and in food (good hotel uses nets to protect buffet). Staff is going to eat with you, sit with same buffet, making queues for 5* all inclusive buffet food ... we had a feel we are on excursion in some factory ... I am not going to tolerate this. Food was average, not superior, not bad. In compare with others hotels food is under average.

All above is NOT staff fault, it is very BAD MANAGEMENT and lack of supervisions. We are not going to return to this hotel anymore.

Room Tip: Do not go for Privileged, same everyting, just closer to the beach and private beach and try to get...
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  • Stayed November 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Neofema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this review, November 18, 2013
Dear Guest:

Thank you for taking the time to share your comments online.

On behalf of the Catalonia Bávaro Resort, we extend our apologies for the discomforts you faced during your stay with us.

We guarantee you that your comments have been forwarded to the departments involved in order to put together an immediate action plan to prevent future matters. We are working closely with our staff, to ensure that the service provided is of the highest quality. It is our main objective that our guests receive nothing less than our best services.

The staff of Catalonia Bávaro Resort, will take into consideration all of your constructive comments and hope that soon, we will be honored with your visit to show you our improvements.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 16, 2013

The hotel is clean and old looking. And the beach is all rocky and the seaweed is all over. they have people cleaning the beach all day long. the aircondition was leaking right at the front door. we have to walk everywhere. Very long walks to get to the buffet or the beach. WE waited over ONE hour to get our food at the Italian Restaurant. The other Restaurant like the Rodeo was good and very good service. The shows were ok but big mama and Fernando were great. Also let me mention Fred at the Rodeo restaurant was the best. I had to ask for help with Apple vacation rep and I ask the girl at the customer relation desk if she can help me and she said you need to call their main office and you need to call from your room, this call cost money.

Room Tip: Get ready to walk
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lenny116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this review, November 18, 2013
Dear Guest:

Thank you for taking the time to share your feedback about your recent holiday experience at Catalonia Bávaro Resort. We regret any inconvenience you have experienced.

Please accept our sincerest apologies. These unforeseen events undoubtedly caused some dissatisfaction. We want you to know that this is not typical of our hotel.

We hope you give us the opportunity to welcome you again in the future, and give you the treat you deserve.

Kind Regards,
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Chicago, Illinois
Level Contributor
2 reviews
Reviewed November 12, 2013

We celebrated our "th anniversary here last week of October 2013 and pleasantly experienced a very fun, memorable & relaxing vacation. The animation crew ( Anna, Leonel,, Danny, Fernando, Pluma ... ) were so very entertaining and made our week so exciting. Animation team was excellent. Thank you guys for teaching us merengue, salsa and bachata. We'll try to remember..he he.

Room Tip: If you want to be near where the activities are, choose a room near the pool.
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  • Stayed October 2013, traveled as a couple
    • Value
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    • Service
Helpful?
Thank galtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this review, November 13, 2013
Dear Guest,

We would like to thank you for sharing your experience in our Hotel, with our future guests.

It is an honor for us to be part of specials occasions, we are overjoyed knowing that you pleasantly experienced a very fun, memorable & relaxing vacation in our beautiful resort.

From all our staff, especially from the animation team, thank you again for staying with us. We really appreciate your kind words. We will be thrilled if you allow us to teach you, more merengue, salsa and bachata in your next stay!

We hope to host you soon!

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queens
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 12, 2013

Overall our experience was good. Let me start with the negatives. After an hour of being in our room we developed a leak over the Jacuzzi and from the air conditioning system. We called the front desk and it took forever for someone to come check it out. Even after someone came the leaks still continued all weekend long. We never got to use the Jacuzzi and that was disappointing. The hotel needs maintenance and a lot of old pipes need to be fixed (hence all the leaks). If you go to the privileged side (which we did when they tried to get us to purchase their version of a time share) You will see that it is beautiful and very well maintained. It’s sad that they don’t put as much effort and money into the regular side as they do the privileged, more people would be happier when they left. The 24 hour snack bar wasn’t good they had French fries and chicken in the oven that wasn’t fresh. The casino is dated and a lot of the machines weren’t working, but we did manage to win $50 so that was a plus. Now to the positives we were greeted by all the staff upon arrival and got our “welcome drink” (which was delicious) We met a nice man by the name of Alejandro (he is truly one of the nicest people I have ever met) He told us everything we needed to know upon arrival and assured us if we needed anything to let him know (and we did and he was more than happy to help). The rest of the staff were equally as nice from the maintenance people, maids, bartenders, entertainers etc. The buffets were good for breakfast and lunch. The Japanese restaurant was okay (not what we expected), The steakhouse was amazing as well as the Italian restaurant (my favorites) and the drinks were good too. The pool area was great (but the chairs are old) it was clean and well taken care of and the swim up bar was awesome! The entertainment was great, they really worked hard to keep everyone entertained and happy. The disco was fun but they played the same music every night and by the last night I knew the routines. We met Jacqueline for breakfast to go over the whole time share plan and her partner Fernando (later on) who showed us the privileged side in regards to their version of a time share. What I loved about them was that they weren’t pushy and didn’t try to sell something that wasn’t realistic they tried to work with us but we just weren’t ready to make a commitment. Maybe next time because we definitely plan on returning BUT staying on the privileged side now that we know it is the better side. I would like to Thank everyone who tried and made our stay one to remember.

Room Tip: Upgrade to the privileged its so worth it.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this review, November 13, 2013
Dear Guest,

We would like to thank you for your review on Trip Advisor.

It is a pleasure to read that you had a good experience in our Hotel. We are very happy to know that you enjoyed our facilities, our culinary experience and the service provided from all the staff.

Regarding your comments to improve some areas,we appreciate that you send us your feedback, because that is how we can manage to give you the best of our hotel for a next stay.

We certainly look forward to welcoming you back in the future

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York, USA
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 12, 2013

I had a great time at this hotel. The staff was friendly especially at the restaurants. The service was clean and efficient. The beach was so beautiful and men were cleaning all the time. I would recommend anyone to go there.

Room Tip: Ask for a room near the beach, pool or restauant depending on what is important to you.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shab20062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this review, November 13, 2013
Dear Guest,

Thank you for choosing us, we are very pleased to read your comments and to know that you had a wonderful time.

We are glad that your expectations were achieved which is our main goal. Our staff works to make Catalonia Bávaro, the best place for your vacation.

We look forward to welcoming you again!

Cordially.
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 11, 2013

We had a blast here! Our room was fantastic right near the pool and beach! Maid was amazing everyday she cleaned up after us! Best bartenders by far was Sandy and Santana we miss those guys!!! Also the shows every night where a hoot I needed those laughs nightly!! Thanks everyone for all your hard work' I would recommend this resort!!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alaing1079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this review, November 13, 2013
Dear guest:

We would like to thank you for your positive comments regarding your recent stay at Catalonia Bávaro Resort.

We are very pleased to read your appraisal of our services and facilities. Our team members will be very glad to read your kind remarks and recognition of their efforts to meet your needs, especially from Sandy and Santana . We will share your feedback with them. We are overjoyed knowing that you fully enjoyed our beautiful resort.

We certainly look forward to welcoming you back in the future,

Warmest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalonia Bavaro Beach, Casino & Golf Resort

Property: Catalonia Bavaro Beach, Casino & Golf Resort
Address: Playas De Bavaro | Cabeza de Toro, Punta Cana 2062, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Casino Hotel in Punta Cana
#41 Family Hotel in Punta Cana
#47 Romantic Hotel in Punta Cana
#52 Top resorts Hotel in Punta Cana
#52 Luxury Hotel in Punta Cana
#53 Spa Hotel in Punta Cana
#55 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Catalonia Bavaro Beach, Casino & Golf Resort 4*
Number of rooms: 711
Official Description (provided by the hotel):
A magnificent hotel resort with exclusive, white sandy beaches, crystalline Caribbean waters, palm trees lining the coast and abundant vegetation throughout the complex. Coral reefs along the beach allow guests to enjoy the rich marine life of the Caribbean Sea. It is located in Playa Cabeza de Toro (Punta Cana), one of the best beach areas in the Dominican Republic. The complex is situated 20 km from the International Airport of Punta Cana and 47 km from Higuey. ... more   less 
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Also Known As:
Catalonia Bavaro Beach Hotel
Catalonia Punta Cana
Catalonia Bavaro Beach Golf & Casino Resort
Catalonia Bavaro Punta Cana
Punta Cana Catalonia Bavaro
Catalonia Bavaro Beach Resort
Catalonia Bavaro Resort Punta Cana
Catalonia Hotel Punta Cana
Catalonia Resort Punta Cana
Catalonia Bavaro Hotel

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