PLEASE AVOID BOOKING YOUR SHUTTLE BUS TRANSPORTATION WITH THIS COMPANY. THEY ARE UNRELIABLE AND UNPROFESSIONAL.
I purchased a round-trip shuttle bus ticket for 2 ppl from Punta Cana airport to the Dreams Hotel. We had no problem commuting from the airport to our hotel on our arrival July 18th,
however we did not have the same experience on our return to the airport on, July 24th. Due to overbooking, our hotel offered us an amazing package to transfer to the Breathless hotel the following day, which we gladly accepted. (It’s a new sister hotel of Dreams, adults only which I highly recommend) I called Blue Travel and spoke with Carlos to inform him that we moved hotels and needed to be picked up at our new location on our checkout date. Carlos noted the change and confirmed our pickup.
I’m sure you can guess what happened …. They NEVER showed up. I checked out early and was waiting in the lobby for over 20 minutes. When I finally called Blue Travel they mentioned that they went to pick me up at the Dreams hotel. Once I mentioned that I had changed hotels and received confirmation that I would be picked up at Breathless, the employee changed the story and mentioned that they did go to Breathless and left since I was not there. Really? What a lie, I was there way before my pickup time!! Joel the main bell hopper at Breathless mentioned that they check in all cars/buses that come to the hotel and no one from Blue Travel came.
What is frustrating is that 1. I was charged for calling blue travel the day before my departure to confirm that my pickup was scheduled which I did not mind since I wanted to make sure I was getting picked up - that was for nothing. 2. The employee on the phone offers me no alternative and tells me to figure out my transportation since "I didn't show up" - VERY UNPROFESSIONAL 3. I had to pay a $70 cab ride from the hotel to the airport when I WAS AT THE LOBBY EARLY!!
Their service was EXTREMELY unprofessional and this is coming from someone who works in the hospitality field. I have contacted Expedia and Blue Travel numerous times asking for a refund on the pickup shuttle that never came and reimbursement on my cab ride and have yet to hear a response.
Save your money and book elsewhere with a more reliable company who cares about their guests.
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