We had a wonderful vacation at the Reserve at Paradisus Palma Real. Upon our arrival, we were greeted by Christopher when we checked in. He was so wonderful to our kids and he was so friendly and warm every time we saw him. Moments after we checked into our beautiful 2 bedroom suite we were warmly greeted by our Family Concierge Indira Encarnacion. Indira felt like family the moment we all met her. She was amazing and she took care of all our needs. I was concerned with making reservations for dinner everynight and she said I will take care of all that for you.. and she did!! Indira gave us a personal cell phone to use if we needed her or if we just needed anything or wanted anything. Honestly we did not really need the cell phone to contact Indira because she was always greeting us in the morning whether it was at breakfast or meeting us near the pool to check on us. She made sure we had a reserved spot on the very private beach everyday. Every evening we would have a special surprise for our 4 year old or for us. Our teenage children were equally impressed with Indira. Indira was never in a rush to talk to us and you could tell that she took great pride in making our stay at the Reserve very memorable. My 4 year old is still talking about the vacation and Indira. To us she was the reason why we had a beautiful vacation with NO WORRIES!! We traveled to many places over the years but we never received the service that we received from Indira and the Reserve. I would like to also mention the service that we received from Teobaldo Santana and Juan Tiren, they both greeted us everyday at the pool with smiles and impeccable service.
The pools were so relaxing and they were never crowded. The pools were very clean and we always found a spot for all 5 of us to relax near the pool. A couple of times we did have to ask for towels especially later in the day. The beach was also very relaxing and never crowded, my only complaint is that we had to take a very short golf cart ride to get to the beach, but it was a nice little ride in which we admired the immaculate grounds of the resort. When we got to the beach we always had a special palapas available for our family and there was a private area for the families that stayed at the Reserve.
The food was surprisingly good!! We read reviews before we left for our vacation and I was a little nervous that the food was going to be terrible but it was good! Especially the restaurants... Aqua was our favorite! The lobster at the Gabi Beach was so good and it was huge! The steaks were amazing and they gave us pretty big portions. If one of our children did not like something they would make something else for them, but we only had that happen once.
We also went on an excursion to see the outside of the resort. We felt safe with our tour guide and we drove our own "boogies" (go karts) to a very private beach and we saw the culture of Dominican Republic.
This resort is perfect for families or anyone who just wants to relax and enjoy an amazing tropical vacation. Overall, this trip was an excellent experience, highly recommend the Reserve and we will return. I cannot say enough about Indira, she made our vacation very special and memorable for all of us!
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana