We spent seven days at the Reserve and it was picture perfect...from the amazing grounds to the fantastic personal service. Our family group of 12 (ages 70, down to 7) enjoyed it all. I would recommend this resort to anyone.
First highlight is the service. In general, all staff is friendly, engaging and eager to please. But some go above and beyond that. Best example is Angel Melendez, our server in the Gabi Club. Every morning he made sure we had everything we needed and then some. By the end of our week we were "familia"...exchanging farewell hugs and promising to stay in touch. He was amazing and my whole family misses him already. He's a special guy.
Ramon, bar tender at the swim up bar at the main resort, was another one of our favorites. He remembered us every day and and gave great service (make sure he brings you a drink balanced on his head). And "Suly", our family concierge was also great.
The service in the Kids Club is great, in general, as well. We felt completely safe letting the kids come and go from they wanted to.
Second highlight is the grounds and accomodations. Every square inch is beautifully manicured and mind bogglingly pristine. The rooms are massive and feel like home away from home. Loved the jacuzzi tub on the deck. My daughters (12 and 10) had an outdoor bubble bath every night. It was one of their favorite memories.
Last highlight is the combination of the two resorts in one. We loved being able to easily go (very short cart ride) to the main resort for activities and night life but escape to the peace and quiet of the Reserve any time. It's part of the magic of this place. Access to everything...without having to deal with much of the crazyness.
All-in-all, the Reserve is a paradise and every member of our family would go back in a heart beat. Thank you Paradisus Palma Real for a fantastic week.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana