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“Agree with glowing reviews” 5 of 5 bubbles
Review of The Reserve at Paradisus Palma Real

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The Reserve at Paradisus Palma Real
Ranked #3 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Lancaster, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Agree with glowing reviews”
5 of 5 bubbles Reviewed February 6, 2014

It's really the friendly and helpful staff that make this place special. The rooms are spacious, the grounds are immaculate and the beach is gorgeous, but the people make all that come alive for a special experience. I had broken my ankle, so my mobility was limited, but I could walk out the back door and jump into the pool from our swim-up room. They put us close to the breakfast buffet area as well. There was never a time that it felt crowded or congested despite the fact that it was high season. The food was very good- we liked Gabi Beach restaurant the best. The golf carts come regularly to take you to the beach area because the Reserve is set apart from the main hotel. The only downside was the resort club pitch which was a little annoying, but other than that, we were very pleased with our experience and would not hesitate to return.

Room Tip: Swim up room is a great perk.
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Stayed January 2014, traveled as a couple
Helpful?
1 Thank edonoghue42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 7, 2014
Dear guest,

First of all, I would like to thank you for your preference in selecting us for your vacation, as well as for letting us know about your recent experience.

I highly appreciate your constructive observations about the Club. You can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Once again, thank you for extending us your comments and I hope to have the pleasure to welcome you again at your second home, The Reserve at Paradisus Palma Real Resort.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,392)
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English first
Baltimore, Maryland, United States
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

We just returned from a long weekend in Punta Cana where we stayed at the Reserve and upgraded to the Royal Services. We have been to Punta Cana twice before and stayed at another all-inclusive resort and decided to try a different one with no regret!

I booked the hotel via the American Express website and initially selected the Reserve as the hotel. The Reserve is a resort within a resort and has a separate check-in. The primary resort is the Paradisus and has it's own main lobby. I called the resort prior to departure and made arrangements for ground transportation. I would suggest the same as the normal ground transport is a bus that will stop at many other resorts on the way to yours. We were driven straight to the resort.

Juan Carlos Santos was the great. When we checked in he covered all the necessary items to enable us to navigate the resort. When you check-in inquire about upgrading to the "Royal Services." Do it as there are some very nice benefits...personal butler/concierge, reserved area on the beach, preferred reservations for restaurants, etc...Our butler was Manual B. (not sure how to spell his last name) was great. He was very attentive and addressed any request we made with speed and accuracy.

The reserved area on the beach has two attendants who take care of the beach goers. They were very attentive. They continually ask the guests if they need anything without being overbearing. They were always willing to engage in conversation or not taken aback when you want to be left alone.

If I can say anything negative, and this is a stretch, is that there is a sense of island time. However, if you are on vacation....why are you rushing around!

In summary, for our fourth trip to Punta Cana...The Reserve with Royal Services is in the future. Thank you Paradisus for a great long weekend!

Room Tip: Upgrade to Royal services and move up to the beach as the Reserve is not as close as it should be.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 7, 2014
Dear guest,

I am glad to learn you have had a great stay with us and that you enjoyed our services and facilities. Our biggest satisfaction is to know that all your expectations were exceed and that you will return in a near future.

Comments like yours serve as a great motivation to all of us. You may rest assured I have shared your kind words with all our staff.

It will be a real pleasure to welcome you back.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
5 of 5 bubbles Reviewed February 6, 2014

Really clean, great quality of food for an all inclusive hotel. The service was great and the staff was really friendly.l
Some of people that we are very thankful for their excellence service are: Marcelino Munoz, Carlos Pena, Angel Robles & Leon Rodriguez.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Artisafoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 7, 2014
Dear guest,

I am glad to learn you have had a great stay with us and that you enjoyed our services and facilities. I feel proud to know that we provided you an excellent service making your stay a unique and unforgettable one.

Thank you for preferring The Reserve at Paradisus Palma Real and we look forward to welcome you in the near future.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
keytesville
2 reviews
5 of 5 bubbles Reviewed February 6, 2014

This place is heaven on earth. Friendly hard working people and beautiful sandy beaches. This was the perfect trip and we would go back for sure. Our maid Wendy was great and waitress a
Audrey at Gabi was always smiling and helpful in getting whatever we needed. Chocolatay had everyone working out and laughing with his sense of humor and Big Mac on the beach made sure everyone was happy and had just what they needed to relax and be happy. I would advise anyone who needs pampering to stay at the Reserve it surpassed all of our expectations.

Room Tip: Every room is great but I would recommend getting one that walks right out to the pool from your bac...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nanny19keytesville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 7, 2014
Dear guest,

In the Reserve we have a strong commitment to provide quality service beyond our guest`s expectations, and it is a real pleasure for us to learn that we have achieved our goal.

Please allow to express you my gratitude for your compliments on the efforts and dedication demonstrated by our staff. It is thanks to our staff members that we are able to accomplish our goal - the total satisfaction of our guests.

Thank you for preferring The Reserve at Paradisus Palma Real and we look forward to welcome you in the near future.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 5, 2014

We stayed in a 1-bedroom family concierge suite from 1/26/14 - 2/2/14. It's a beautiful, clean resort with a great beach. Our concierges Yeferson and Angel were friendly and helpful, and really great with our little boy. In fact Yeferson made arrangements for a surprise birthday cake and balloons to celebrate our son's fifth birthday. We were also impressed with the Kids Zone and children's activities.

We were a little disappointed with the buffets for breakfast and lunch. The selection was not what we were hoping for, and it was sometimes difficult to get drink refills. However, the a la carte restaurants we visited for dinner were very good. Servers Julio (from Hydro Grill) and Jose M. made us feel very welcome and knew us by name.

During our stay, we were approached at least six times by resort staff asking us to attend a session about their timeshares. Although polite, they were too persistent and we started bracing ourselves when approached by any resort staff member (even if they were just being friendly).

Overall we had a wonderful time and would definitely recommend the Reserve for a family vacation. We have been to several Caribbean islands and loved the white-sand beach at the Paradisus Palma Real the best.

Room Tip: Some ground-floor rooms at the Reserve have a private patio/garden area -- the extra space is a plus...
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 7, 2014
Dear Jackie,

I would like to extend you my gratitude for selecting us to celebrate your vacation, and for sharing the impressions of your recent stay.

I have taken a good note of your observations regarding to our buffet selection and our timeshares in order to take the appropriate measures.

Jackie, it will be more than a pleasure to welcome you and your family again at this your second home, The Reserve at Paradisus Palma Real.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sellersburg, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 5, 2014

unbelievable views and fantastice personell made this trip. thanks to luis concepcion at the hibaci grill. he let my 11 yr old son run the grill!!! deivi cueto served us that same nite and has more personality than anybody in the states with same job. juan crispin would flat hunt you down if you needed a ride in golf cart or carrying any luggage.edward chocolate is black Richard simmons with constant personality.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jay j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 7, 2014
Dear guest,

I am very pleased to know that you had a wonderful stay with us and it is a real honor for me to hear your comments about our facilities and the exceptional service you have received from Luis, Deivi, Juan and Edward.

The Reserve team is going to be more than glad to welcome you back for a next amazing vacation.

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
1 review
5 of 5 bubbles Reviewed February 5, 2014

Our annual "girlfriends trip" this year was a week at the Paradisus Palma Real. Our room at the Reserve was spacious and immaculate. The pools and the surrounding areas were beautifully laid out. An abundance of lounging furniture, clean towels and pina coladas made for a relaxing and enjoyable time. We enjoyed the activities that we participated in with Edward, AKA Chocolat, and Carlos. Our wait staff Angel and Gabriel, as well as, our hostess, Keren made dining a fun experience at the buffet. Lunch at the poolside, Hydro Grill was our favorite place to eat. This was my fourth visit to the Dominican Republic and my best experience. If I had to give one constructive criticism, it would be that making dinner reservations sometimes proved to be a little confusing. I am looking forward to next year already.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Virginia Anne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reserve at Paradisus Palma Real

Property: The Reserve at Paradisus Palma Real
Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Punta Cana
#2 Casino Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
Official Description (provided by the hotel):
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana

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