We just returned from a long weekend in Punta Cana where we stayed at the Reserve and upgraded to the Royal Services. We have been to Punta Cana twice before and stayed at another all-inclusive resort and decided to try a different one with no regret!
I booked the hotel via the American Express website and initially selected the Reserve as the hotel. The Reserve is a resort within a resort and has a separate check-in. The primary resort is the Paradisus and has it's own main lobby. I called the resort prior to departure and made arrangements for ground transportation. I would suggest the same as the normal ground transport is a bus that will stop at many other resorts on the way to yours. We were driven straight to the resort.
Juan Carlos Santos was the great. When we checked in he covered all the necessary items to enable us to navigate the resort. When you check-in inquire about upgrading to the "Royal Services." Do it as there are some very nice benefits...personal butler/concierge, reserved area on the beach, preferred reservations for restaurants, etc...Our butler was Manual B. (not sure how to spell his last name) was great. He was very attentive and addressed any request we made with speed and accuracy.
The reserved area on the beach has two attendants who take care of the beach goers. They were very attentive. They continually ask the guests if they need anything without being overbearing. They were always willing to engage in conversation or not taken aback when you want to be left alone.
If I can say anything negative, and this is a stretch, is that there is a sense of island time. However, if you are on vacation....why are you rushing around!
In summary, for our fourth trip to Punta Cana...The Reserve with Royal Services is in the future. Thank you Paradisus for a great long weekend!
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana