When we arrived at the airport, we were told that we were being upgraded to the Reserve at Paradisus Palma Real.
As soon as we got there, we were pretty blown away. AMAZING landscape, very modern and beautiful.
We were helped by a lovely lady named Sarah and her colleague Ramon who were amazing.
Ramon took us to our room and showed us around...what a room! it was pretty amazing having a jacuzzi inside and outside=)
Throughout the entire stay Ramon remembered who were were and addressed us always by our name...Definitely made us feel like we were important to him.
The Reserve is really beautiful- private everything! From pools, to restaurants, to beaches...it was stunning!
We had some really amazing staff members who we absolutely must mention in our review. If you're ever there, make sure to ask for these guys;
Julio Caraballo- the best server ever! Julio took care of our entire group never hesitating to go above and beyond to make sure we were always taken care of. He looked for us every day and always had a smile on his face! He's definitely a great worker and we hope his hard work doesn;t go unnoticed.
Carlos Pena from activities was a lot of fun! He really did his best to get all of the guests involved in his daily activities. He's got such a great personality and we loved talking, doing aqua fit and participating in the many events he put on. He was also really great with all of the kids and was just an overall great person! So glad we had Carlos around!
Our main bartender was Virgilio- what a great guy! He made so many different concoctions for us and kept us happy:) Always taking care, never a complaint, overall a really lovely man.
Our overall experience was superb. The Reserve is truly a lovely hotel. We've been to many places, but the people in DR, especially at the Reserve were extremely kind. Always doing their best to ensure our stay was a perfect one.
The a la carte restuarants were amazing. I really loved the teppanyaki restaurant the most. we had a great chef who called himself Osaka..LOL...great fun personality!
The one thing we did not realyl care for was the buffet. The food wasn't good at all. The actualy buffet was small with not too many options and the chef's making the eggs were a tad slow. There was aways a line up=(
The private Beach- Gabi Beach was pretty awesome. We never had any issues securing a spot under the umbrella. The only thing we didnt like much was the amount of debris in the water. For whatever reason, there was a ton of seaweed which was annoying!
The only thing we would hope for was more entertainment...it was kind of boring at night, and we would have to go to the main hotel to experience the entertainment...which ended pretty early.
Overall, we would recommend the Reserve at the Paradisus Palma Real...amazing service...definitely a wonderful experience.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana