We went Nov .10/13 mom, partner and toddler. The place is beautiful, can't complain about the grounds or room. I asked for main flr, got 2nd floor. Mstr suite was nice and fully stocked. 1 phone call is all it takes to pretty much get anything anytime. I really like the 'can do' attitude staff have. Just ask and you will likely receive. We were in the Reserve and if you have small children, it is the place to be. Great kids zone. They even have a mini buffet!!!My main issue was I was rather lost for a few days. The maps given and the lack of orientation was in my opinion ridiculous. I was preoccupied with the baby so 'exploring' was not so much happening- i needed to know how to get somewhere fast. Not impressed with maps or the lack of assistance finding my bearings. We had a gentleman- Ewing, he made reservations without checking times or preferences. His position is to get us to the time share speech. He couldn't have got us there if his life depended on it. Thank God for Trip Advisor. If you have more than one child, get a family conceirge (FC) because without one you will feel left out. I saw other FCs and was a bit jealous but with just 1 kid it wasnt worth it. The guys at the Aqua club are lucky I didnt freak out on them. They were rather yuck. Never told us we needed to wear tshirts. My mom was left snorkeling beside running motors- I actually thought she was going to die. the man gave me a life jacket down to my knees and i couldnt even sit with it on. I threw it to the floor of the boat in defiance. The para sail trough them was very good however!!I believe you experience what is going on inside you.be happy and positive, that is the trip you will receive. Its the law of nature. As soon as I was feeling negative BAM something would go wrong. MOST IMPORTANT MESSAGE IS TO STAY POSITIVE. Do not expect perfect English. I had 3 travel dictionaries going. My mom and I love writing notes and speaking our broken Spanish. The staff seemed amused as well. Food was ok. You should always be able to find something you like.Gabriel Dalusma @ Sunrise Thank you sweety. You cheered me up. Michelet Loase, Jesus Padua and Francisco Estrella-great service by the beach. Towel guy-u were so great.Marcos Nunez in room service-well done. Omar M and Miguel C @ Hydro grill, great food and service. Deivi Cueto, thank you.Too big a space. I dont actually like needing golf carts. With multiple children the Reserve is it.pull out couch bad and seaweed insane.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana