My husband and I recently celebrated our anniversary and spent 3 glorious days at the all-inclusive “The Reserve at Paradisus Palma Real” resort, and we cannot say enough about the resort’s staff, almost everyone that we met was cordial, accommodating and offered a pleasant smile. Selected staff made us feel like part of the family throughout our entire stay.
The resort has an amazing picturesque view, surrounded by beautiful landscaping and impeccably clean accommodation with luxurious bath amenities by Thierry Mugler. Guests at The Reserve were entitled to utilize the facilities at the Paradisus Palma Real resort as well. We booked a One Bedroom Suite and were pleasantly surprised with an upgrade to a beautifully appointed Suite overlooking the pool along with a private Jacuzzi in the patio. Our arrival experience with Juana and Jasmir was warm and welcoming; Dalliance, the Bellman, provided a detailed resort orientation and ensured that we were well acquainted once in our suite. Our Family Concierge, Sulenny who was personable, consistently ensured that all of our dining needs were taken care of and remained engaging during our visit. The Restaurant Supervisor, Wilfredo extended a genuinely friendly, personalized and highly attentive service throughout our dining experiences in various outlets. The overall service at The Reserve was superlative and kudos to the Chef for the exquisite food presentation in the Aqua Mediterranean Restaurant. Felicia, our housekeeper demonstrated attention to detail as our housekeeping services were meticulously performed. Additionally, we appreciated the General Manager, Isabel’s continuous efforts to make us feel special and welcomed. Her gracious invite to return made us feel valued. On the contrary, we did find that the service at the lively Lobby Bar and the Red Lounge Bar in the Paradisus Palma Real Resort (not at The Reserve) was slow and inattentive. It took a while for the bartenders to acknowledge us even though we were seated at the bar. The bartenders appeared to be more engaging with other regular guests.
Finally, on our last night at The Reserve, Sulenny and Felicia decorated our Suite and Jacuzzi with rose petals and thoughtful amenities along with a personalized note during turndown, which made our anniversary more memorable.
If you are looking for a non-stop party type vacation filled with constant activities and superlative staff, look no further! This resort is a perfect get-away for families and couples alike and we will definitely return.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana