My wife and I just returned from a week at The Reserve at Paradisus Palma Real in Punta Cana. Overall we had a very relaxing and good time. We had upgraded to one of their Master Suites with a private pool walk out which was worth the extra money and I highly recommend it. We did have a couple of pros and cons we thought we would share. Pros were the location, the room and a couple of individuals who gave great service. Emanuel Velez was our room service person and he was outstanding and gave what I thought was 5 star treatment. Alexander our concierge was also very good. Other than that we felt the service was not on par for a resort that sells itself as a 5 star experience. The other cons was the food. We only experienced three good meals while there for 8 days and the best meal we had was on a private tour that went to the local beach (Macao Beach) and had fresh lobster and fish of the boat. Vento was the best meal and restaurant (though we did not pay the extra $100 to eat at Passion) where the food was excellent and the service very good. Overall the food was a disappointment. We also had to call three times to get our coffee maker and phone which were not working to get it corrected (2 days) and to get our double beds merged to one which we requested. I have stayed at other Melia properties in Mexico and China and found the service to be very good and those were not as highly touted as the The Reserve.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana