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“The Best Resort” 5 of 5 bubbles
Review of The Reserve at Paradisus Palma Real

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The Reserve at Paradisus Palma Real
Ranked #3 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Miami Lakes, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The Best Resort”
5 of 5 bubbles Reviewed May 23, 2013 via mobile

We've been to Punta Cana numerous times and have always enjoyed our stay, but this is our 3rd visit to Paradisus Palm Real Reserve. I can honestly say that each visit is more enjoyable then the previous. The manager, Isabel Gonzales treats all the guest as family, thank you.
Chef, Carlos Cabrera absolutely superb cuisine. My thanks to all the staff including, Alexis Besoi, Angela Mercedes and Ramon Fuego. See you all in the fall!

Stayed May 2013, traveled with family
Helpful?
4 Thank Jesus D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, May 26, 2013
Dear Jesus,

Thank you for selecting The Reserve at Paradisus Palma Real as the best resort Punta Cana. It pleases me to know that we fulfilled your expectations. It will be a real pleasure to host your next stay in the near future.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,442 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,392)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
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English first
Elmwood Park, New Jersey
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

I just came from a nice and relaxing vacation at The Reserve in Punta Cana (Paradisus Palma Real). My husband, my son (5 yrs old) and myslef, had a wonderful stay at this place from May 11 to May 16, 2013.. How to start, too many good things to say about this resort: food was excellent, kiddie pool was great for my son, kids club has lots of activities for kids, pools were clean and beautiful, tha main pool at Paradisus palma real is huge and fun, availability of cabanas and lounge chairs is perfect, you always find a place at the beach and pool area, activitites at night were ok at the Paradisus Palma Real area, my son love the magic show and cirque night, rooms are vey comfortable, super clean and big, beach is clean and beautiful, service was excellent always ready to help. There is one person that I have to mention because he was excellent, quality service, always with a smile in his face, that person is Julio Moya at the Reserve, THANK YOU JULIO, YOU ARE THE BEST!!!!! We will definetely come back to Paradisus Palma Real for another relaxing and luxurius vacation.

Room Tip: Rooms at The Resrve are quiet, clean, no ocean view
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Claudia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, May 26, 2013
Dear Claudia,

I greatly appreciate your compliments about our hotel infrastructure, services, staff, and grounds. Our commitment is to provide quality service beyond our guests’ expectations and it is a real pleasure for us to learn that we have achieved our goal.

I love your pictures of the resort and I hope we will see more of your pictures after your next stay!

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

we just got back from our trip on Friday and loved it. We have two small children(2 and 4) and the kid zone and staff were great. Julio was the waiter at the pool and was always very attentive. The rooms were clean and the staff was wonderful. The food was great and there were many different options. Great place for families and it lots of activities and shows(which my kids go to bed early so we couldn't enjoy them. Gregory drove us around the resort a lot and was so sweet and my son loved him. The pools are beautiful and so is the beach!!! We met a ton of nice families while we were there also.Would definitely go back.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jasminaone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, May 26, 2013
Dear Guest

I greatly appreciate your compliments about our hotel. At The Reserve at Paradisus Palma Real our commitment is to provide quality service beyond our guests’ expectations and it is a real pleasure for us to learn that we have achieved our goal.

Kind regards,


Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
5 of 5 bubbles Reviewed May 19, 2013

A great vacation! Food was excellent and staff like the waiter Rafael Perez helped to make it extra special.The rooms were nicely decorated and the bathroom was spacious.Although we were not on the beach it was only a 5 minute walk (or you can take a shuttle) through beautiful gardens to get to the main resort and the beach.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wendy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, May 26, 2013
Dear Wendy,

At The Reserve we are committed with the natural environment and I am glad you liked walking through our beautiful gardens and grounds, which are part of the magical experience of being in the paradise.

The Reserve at Paradisus Palma Real will be waiting for you to experience another great stay!

See you soon!

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knightdale
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 19, 2013

The Reserve at Paradisus Palma Real was an absolute paradise! From stepping up to the entrance, being greeted by the efficient concierge,Luisaida, to the wonderful beach concierge, Andy, and our fabulous server in the buffet restaurant, Ovidio, we did not have to plan nor worry about a thing. Everyone we met, on the property, was so friendly and helpful! The buildings and grounds are so beautiful with excellent care and maintenance. A multitude of restaurants, where we enjoyed exquisite meals! Words can not begin to describe how wonderful our week was, we definitely plan on returning.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SLB61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, May 26, 2013
Dear Guest,

I appreciate your lovely comments regarding your stay at The Reserve at Paradisus Palma Real. I am glad for your compliments toward Andy, Luisaida, and Ovidio.

We wait for your next visit!

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
1 review
5 of 5 bubbles Reviewed May 19, 2013

My son was married May 2012 at The Reserve in Punta Cana. We had a wonderful time and the wedding was absolutely beautiful. The gorgeous gardens that surrounded the wedding spot made for a fairytale wedding! Since I had such a memorable experience, I returned again May 2013! Now that should let you know how wonderful this resort is. This time I actually stayed longer. Our service was excellent! Sanson Santana and Angela Mercedes always greeted us with a smile and would make sure we had everything we needed! Edward Peguero is one of a kind! He would always keep us smiling and entertained. He would go out of his way to make sure everyone was having a great time. When he was not working for a couple of days, everyone was asking, "where is Edward?" Be careful, the fun at The Reserve is contagious!

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GlendaC299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, May 26, 2013
Dear Glenda,

Thank you a lot for your comment! It is wonderful to learn how magnificent your two stays were! I really appreciated your comments regarding the professionalism and warmth of some of our staff members. I will make sure they receive your comments.

Glenda, this unique Paradise will be waiting for you!

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hershey, Pennsylvania
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

We had a wonderful time at the Reserve @ Paradisus Palma Real. It was our first time staying at the Reserve-had previously stayed at Palma Real and Paradisus Punta Cana. The rooms were amazing here. The overall atmosphere was a little toned down for us so we spent a lot of time at the main resort. It is great for families. We received excellent service from all of the hotel personnel but special thanks to the following employees who went above and beyond for us: Sanson Santana; Edward Peguero (thanks for the dance lessons); Deury Sabino; and Anabellis Claudio. Highly recommend this resort.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, May 20, 2013
Dear Pamela,

It is truly a pleasure for me to hear that you had a great stay at our The Reserve at Paradisus Palma Real, and that you appreciated the friendliness and dedication of Samson, Edward, Deury, and Anabellis. You may rest assured that I took a good note of your observations.

Once more, thank you for extending us your valuable comments and I look forward to welcome you back soon at The Reserve at Paradisus Palma Real Resort.

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reserve at Paradisus Palma Real

Property: The Reserve at Paradisus Palma Real
Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Punta Cana
#2 Casino Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
Official Description (provided by the hotel):
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana

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