We've spent a marvelous time at the Reserve Palma Real. It is a 5* luxurious resort in a private area part of the Paradisus main hotel. 20 min from the airport. We've already been to Punta Cana before in the Bavaro resort which was good, but this one is definitely much much better!
We went there with 2 kids (1 and 4).
We stayed in the Reserve section of the Paradisius Palma Real.
We had the family Concierge package.
Resort + young family = we were not here for excursions or activities, just relax and spend good time with kids.
Upon arrival we received a nice welcome by the Family Concierge manager Marina, which patiently explained everything we needed to know, then told us that we got a free double upgrade to the Master suite with private patio: awesome! We were also given a cell phone in order to contact our family concierge assistant at any time.
Once arrived at our room we received a package with tons of free products (baby lotion, baby cologne, baby massage, anti mosquitoes lotion, soap, shampoo, sunscreen, tooth brush and tooth paste, ...).
Note that with Family Concierge you also get free items for kids: swimsuit, bath robe, slippers, cap, tshirts, painting book and color pencils, toys, ...
We were hesitant to pay the extra $ for this service while booking the travel. But it was definitely worth it. We never had to worry about booking restaurants, coordinating in-room babysitting, finding a place at the beach or booking activities and spa, changing money, ... our concierge Mayra took care of all this!
We forgot to bring the baby beach toys... she found some for us a few hours later. She also organized some surprises for our kids every day, including a wonderful “Fun in the bath” preparation of the Jacuzzi!
When arriving at the Reserve, you get a cell phone that you can use to contact your assistant anytime. Need a ride back from the beach or a specific item in your room? just call!
The Master Suite with private garden is amazing!
Very large room with dining room, bedroom and 2 bathrooms. Those rooms are at the floor level with beautiful patio and private garden, palapas and 2 jacuzzis (one indoor and one outdoor). There are 2 maid service per day so the room is always fresh and clean.
The fridge is stocked with beverages every day, you also get 3 bottles of alcohol (local rum, vodka, and whiskey) and snacks, all free of course.
The Reserve is a small sub section of the main hotel, so it is not too big (only 190 rooms) and there are enough lounge chairs for everyone. You will never have to search for an empty chair at the pool!
The property is stunning, beautiful, clean and very well maintained.
We were pleasently surpised that all outdoor furniture are premium quality and in suffisant number compared to the number of rooms, you can find comfy palapas literaly everywhere, no plastic chairs here! I wouldn't be surprise to learn that the ratio is at least 1 palapas per room.
Staff is awesome, extremelly friendly and always smiling, and I mean ALL the staff, maid, waiters, room service, security guards, gardeners, beach boys, ...
WiFi available everywhere.
The YHI Spa is gorgeous but massages are overpriced! There is a gym with modern workout machines.
The beautiful well known Bavaro beach... there is a private section of the beach for people at the Reserve. Plenty of space and palapas available for everyone. You need to know that unlike the main hotel, the Reserve is located at a 15 minutes walk from the beach. But shuttles are doing the ride to and from the hotel all the time.
Plenty of options for restaurants, and healthy food is easy to find with great selection of vegetables, fresh fish and fruits. With 7 restaurants you can try a different each evening in a week. We really liked the Mizu (Teppanyaki show), Gabi Beach and the Vento. We also had to try the Passion (not free), the 7 stars Michelin signature restaurant, exquisite food and impeccable service. But other restaurants are so awesome that I don't think we would pay 150$ for the Passion again, as you can have very good diners in free restaurants.
The buffet at Gabi Club is spectacular!! Every morning or lunch there was a real pleasure.
Like every resorts bars are everywhere, we loved the fact that unlike in Cuba, here you can get cocktails with real juice.
The Kid's zone is unbelievable!! Open for 1 to 12 years old kids of Paradisus guests, but it is exclusive to the Reserve for babies and kids aged less than 5. We chose this hotel for the kids club, it is a vast area (725m2) with modern equipment, offering activities like.
Cocotal golf is a great course just next door to the hotel entrance. It is free for resort guests, but you have to pay 40$ for the cart and an extra 40$ is you need clubs...
We spent really delicious vacations at the Reserve.
My GF who is not a typical "resort girl" loved it and told me that we should stay 2 weeks next time... I couldn't agree more.
We particularly loved the fact that the Reserve is a small private section of the main Paradisus hotel, so less people and less noise, no problem to find lounge chairs at pool of beach, an excellent service and great food. The Family Concierge service is a must if you bring kids.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana