Please note this is a review for The Reserve section only. I was travelling with my wife and 14 month old baby.
The Reserve section is more removed from the main resort and as such much more quiet. We were in a 1-bedroom suite with the family concierge service. There are regular shuttles to the main section but we would usually walk which would take approx 10 min.
Resort was overall fantastic! Rooms are very clean, grounds well manicured, pools was a bit cold but also very clean. The pool and beach furniture were also really nice. The beach also had a reserve section with plenty of space. The rooms are fantastic, spacious, and the 2 jacuzzi's (one inside and one on balcony) were well used. What a fantastic feature! The included mini-bar and room service was also really nice to have...we did not have to worry about how much all this was costing us extra! My only "bad" comment is that the beds do not provide the greatest comfort, but even this is not too bad.
Service was overall great in restaurants, but sometimes a bit slow especially for morning coffee! We started ordering in room service (included) for morning coffee when we wanted it...great idea as it was always on time! None of us were sick at any point, and we ate everything with little restriction. The food was fantastic, especially in some of the specialty restaurants which were included as part of the reserve. The main buffet is also very good for both lunch and dinner. Bar service was overall exceptional especially in reserve sections but in order to get drinks regularly, a tip helped. Seemed like the number of "runners" was variable. The bar staff in general extremely friendly...especially Francesco and David on the beach!
The family concierge was fantastic as our week was pre-booked as far as beach huts and dinners go and our primary contact person was amazing! Thank you Sophia! It seemed like we had a new surprise every day including 2 bottles of champagne! Our baby was really too small to take advantage of all features family concierge and the kids zone...but would highly recommend it for 3 yrs and up but not sure you will money's worth prior to this age.
Overall, a great resort in reserve section. We were certainly well taken care of and myself and family were very happy and would definitely go back.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana