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“Top of the list vacation!!”

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The Reserve at Paradisus Palma Real
Ranked #4 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Bronson, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Top of the list vacation!!”
Reviewed February 2, 2013

Our Family Just returned from a wonderful week at the Reserve. I would recommend this resort to anyone!! We were treated like family from the moment we arrived. The rooms and food were excellent! Our concierge, Gabriel Bobadilla took care of us all week. He along with other staff members made sure our vacation was one to be remembered. Our family will definitely visit the Reserve again!!

Room Tip: The swim up suites are awesome
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  • Stayed January 2013, traveled with family
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Helpful?
2 Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 6, 2013
Dear Family,

I would like to thank you for visiting us and recommending us to future travelers. It is thanks to guests like you, that our Company has reached the success and gained prestige through the last years.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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voorhees
1 review
Reviewed February 2, 2013

...in a good way. Myself, my made-for-hot-weather wife, and our 4.5-year-old boy/girl twins stayed at the Reserve for 6 days/5 nights. This was our first visit to the D.R. and we loved every minute of it. We read all 4-5 star reviews, and they did not lie. We signed up for the Family Concierge Package and our personal Concierge, Sofia, took care of everything! She was the best!! She greeted us the second we arrived with cold towels, a cool drink, and a wonderful smile and her favorite saying "con mucho gusto!". We had a standard room on the second floor with kitchen and pull out couch, which was beautiful and big enough for the 4 of us. Sofia made sure to have surprises everyday for the kids, who turned the outside jacuzzi into their personal tub with a view.

The kids pool, right outside the kids zone (the one with the priate ship, elephant, etc.) was better than advertised - warm water, quiet (a theme throughout the Reserve) and fun. Our kids never wanted to leave. My buddy, Julio, kept the drinks and ceviche flowing - he was "me amigo mejor!"

We tried several restaurants at the Paradisus (very short golf cart ride) and they were all ridiculously good. First time we ever tried and all-inclusive, and I think this place sets the bar pretty high. The buffet at the Reserve is a great place for breakfast and excellent for the late night dinner snack (not that we would know anything about that).

The beach at the Paradisus was really nice - big and not crowded. The water in the D.R. is a little rough, but always warm.

I already miss the serenity, the amazing service provided by Sofia, the Brugal (rum), and everything else about the Reserve.

  • Stayed January 2013, traveled with family
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Helpful?
Thank mattsnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 1, 2013

Stay no where else is what I say!! Amazing property, amazing Rooms.... Reserve is the way to go! totally relaxing.... Dont listen to the reviews that complain... Food was amazing (I am a food snob who lives in NYC) and the property was fabulous. Nightly entertainment was actually entertaining not sleepy... Would do it again in a heartbeat! Luis Amparo was a great concierge who took care of all of our needs. There were so many restaurants, we didnt even eat in all of them. Again, stay at the reserve..... VIP for sure and worth the extra $$$. Spa was fab as well

Room Tip: stay at the reserve no question
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  • Stayed January 2013, traveled as a couple
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Helpful?
4 Thank leeefron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 6, 2013
Dear Guest,

I would like to extend you my gratitude for selecting us to celebrate your vacation, and for sharing the impressions of your recent stay. It is a pleasure for me to hear that you had a great stay with us.


Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 31, 2013

What a beautiful resort! The Reserve is well worth the extra cost. I don't want to leave!!! I'll most definitely be back! Visited Catalina Island on a scuba/snorkeling excursion. Beaches and water are even more beautiful than at the resort. Didn't think it was possible but it was. Did I say, I don't want to leave!

  • Stayed January 2013
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Helpful?
3 Thank sktngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 6, 2013
Dear Guest,

Thank you for your beautiful comments about our property. I am happy to know you liked our warm and white sand beaches!

Hopefully you will come back soon to enjoy all the natural beauty that Punta Cana offers.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2013

This was our second "girls-get-away trip" to The Reserve and it was even better this time around. Our concierge, Marlenia Belliard, was top-notch - extremely friendly and helpful. Incredibly gorgeous & manicured grounds, spacious and clean rooms, delicious food (especially at Vento), and wonderful Mojitos and Mamawana beverages. As we lounged by the pool, Julian would check in with us regulary for refills and snacks and was a delight to talk to. All the staff was very friendly and eager to assist us with anything we needed, and they all seemed to be happy and having a good time as well. The only improvement I can think of is that we were not able to get change for larger bills at the reception desk, so we were not able to tip as generously as we wished. Make sure you have plenty of small bills on hand, the staff works very hard and we were glad to show our appreciation. We would very happily vacation here again!

  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
1 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 6, 2013
Dear Ms. Kim,

It is truly a pleasure for me to hear that your "girls get away vacation" was wonderful and that you had an exceptional stay at our The Reserve at Paradisus Palma Real. I feel highly honored to know this stay was even better than your previous one.

I would like to thank you for appreciating the friendliness and dedication of Marlenia Belliard and Julian. You may rest assured that I took a good note of your observations.

Ms. Kim, it will be a pleasure to host your next stay in the near future.

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 30, 2013

Cant wait to return to the Palma Real in early March. Looking forward to the amazing service we get from all their staff. Special thanks to all the people who run the Vacation Club. We stay in the Reserve which is amazing. We have also stayed in the main part of the complex and the rooms there are excellent as well. Make sure you visit Louis and Fiago in the pool side bar. Don't worry about saving seats early on the beach. Just make the beach boy happy with a small tip everyday and he will take care of you. All of the dinning is great, try them all. The Market Grill was okay before but apparently they have changed the menu and it is much better.Golfing is a good quality resort course. Gets a bit hot in the afternoon try to get out in the morning.

If you do have a problem go to a manager explain your issue and then give them a bit of time to sort it out. We have had small problems but they always resolve them to our satisfaction.

Our package comes with one tank of air each day,for scuba diving. Most people don't know it is available. The morning dive is the best. The afternoon dive is a novice dive and not as colorful. The trip across the island for a two tank dive is well worth it.

  • Stayed March 2012, traveled with friends
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Helpful?
Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 5, 2013
Dear Jeff,

Words are missing to express you how proud I feel with the fact that during these 9 times at Paradisus Palma Real we have fulfilled your expectations and created beautiful memories. I am more than glad to know that your stays had been unique and magical experiences.

Jeff, it will be an honor to welcome you this upcoming March at this your second home, The Reserve at Paradisus Palma Real Resort.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 30, 2013

Just returned from a week at the Reserve. This is our third time to to the Palma Real and the second time to the Reserve Section. As always the staff, was fabulous and very friendly. (Although I have I have to say I never saw the concierge or got any help from a concierge after the first day)I particularly want to thank David De Gracis , Nelson (bartender) and Francisco ( wearing the white sunglasses) at the beach and pool next to Gabi Beach for making my beach experience so relaxing and fun, especialy since I spend every possible minute on the beach. Isabelle (Manager) was great and helped us when we couldn't find the concierge.
The food was not very good this time although we did have a very nice dinner at Vento.

The rooms at are very nice and comfortable and we always enjoy our stay.

Room Tip: We stayed in a poolside master suite with private patio which we loved. Very roomy and bright- fabu...
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bunsrabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, February 5, 2013
Dear guest,

I would like to thank you for the confidence placed in us to celebrate your vacation for the third time. I am happy to know that in The Reserve you have found the most special place to create and to keep unforgettable memories.

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reserve at Paradisus Palma Real

Property: The Reserve at Paradisus Palma Real
Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Punta Cana
#2 Casino Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#4 Spa Hotel in Punta Cana
#4 Luxury Hotel in Punta Cana
#4 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
Official Description (provided by the hotel):
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 
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The Reserve At Paradisus Palma Real Hotel Punta Cana

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