We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Service at a Great Hotel!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Reserve at Paradisus Palma Real
Ranked #3 of 114 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 29, 2012

My stay at The Reserve was excellent. The servers really went above and beyond to make sure we had an excellent trip. The activity director at the Reserve, Luis known as Pikachou, was the nicest person ever! He was doing the 4:30 classes at the reserve and was very friendly and nice. He taught me how to paint, make drinks, tango, and I even got a massage as well as learned how to give massages during one of his workshops. He was mostly at the main hotel, and during the night shows he would make sure we had good seats and were comfortable and all set. Luis has a great sense of humor and was always making jokes. He was both professional and passionate about his job. It was so nice to meet Pikachou and to stay at the reserve it is such a nice resort. Also, we can not forget to mention the friendliness and attention of so many of the other personnel including Jordy, Gustavo, Cuba, Louis R and Ronnie. I told my parents that this is definitely a place I'd like to return to.
Will Boston, Massachussetts

  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank w p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (7,678)
Traveler rating
Traveler type
Time of year
Language
  • More languages

5,011 - 5,017 of 7,678 reviews

Reviewed April 27, 2012

I don't even know where to begin!?! This resort surpassed my expectations. My husband and I just returned from a 5 day honeymoon in Punta Cana. The grounds are gorgeous and our room was HUGE!! We had room for at least another family. We had the 1 Bedroom Master Swim Up Suite. We were greeted with drinks during check in and it only took about 5 to 10 minutes before we were taken to our rooms. Dalmy was our concierge and had all our dinner reservations booked within a hour after we arrived. This resort is perfect if you are looking to relax and sit out by the pool. The pool was never crowded and there were plenty of chairs always available. The private beach is also a plus. Booking at the reserve gets you access to the Paradisus as well as the private beach (Gabi). At first I didn't know what to expect with the food since it was all inclusive but surprisingly dinner was great every night! Aqua and Vento(Italian) was my private! Yhi Spa is a must, we did the couples biomassage and I didn't want it to end.

Pros: Everyone is so nice!! I mean seriously I have never seen such kind people wanting to help others. Make sure to go visit Juan Banisto at the hyrdo grill and pool area. He will be sure to make you smile. Fernado and Ronni kept a drink in our hand before dinner at the H20 bar!! We made sure to go visit them every night before our dinner reservations. Rooms are enormous. Make sure if you can to get a swim up room. Can't wait to return!!!

Cons: not a big deal but several times we ordered cheeseburgers well done and everytime they came back pink. I can do some pink but they were literally not done in the inside. But this wouldn't stop me from going back.

Room Tip: Get a Swim Up Room
See more room tips
  • Stayed: April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MMJ_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2012

So far this has been a wonderful experience. The grounds ae beautiful, very well maintained and sparkly clean. While it is an all inclusive and tips are included, we felt compelled to usually tip because the service has been over the top. All of the staff are very helpful, always with a smile and usually responding to our saying thank you by responding "its my pleasure". We are staying in a one bedroom master suite. Our daughter is sleeping on the pull out couch which is very comfortable. Two jacuzzis are pretty nice too. A large terrace helped when raining. While the resort is fairly booked, there is never a feeling of crowds. In fact, quite the opposite. The beach is well spread out. I sat at the pool reading one afternoon, and in 1 1/2 hours, only one person swam by. If you need relaxation, this is definitely the place. The only reason I did not give it 5 stars is because the beach area is lacking waiter and towel service. And did I say the beach is very clean? The restaurants are quite good for an all inclusive resorts. All are decorated very nicely. Bottom line, we definitely plan on returning.

Room Tip: Face the pool, not the road.
See more room tips
  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bkcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2012

My husband and I came to celebrate our anniversary. Our personal conceige Jordy was fantastic. He helped with everything and he is one super nice guy. The staff here is so friendly and nice. Marlenia Belliard is a hostess for the restaurants. She worked with us so that we could enjoy dinner at Aqua (Men must wear long pants and my husband didn't bring long pants on vacation). We were able to order from the Aqua menu and food was great. I found a friend that I meet last year at the Hardrock. Gustavo Castro has a beautiful smile and is so very helpful and fun to be around. He works at the Gabi Bar with Luis Martinez (another beautiful smile). They are very hard workers and treat you very well. Ronny Gomez is also a very hard worker and is so very friendly. Greated us every day with a smile and "how are you today". Juan Francisco Garcia and Fernando Herrera are 2 bartenders at the h2o bar. Also very friendly and happy to serve you. Hamlet is like no other. He was very attentive to our needs and always very helpful. He made excellent recommendations for wine, dinner entries, etc. The Hydro Grill there is Luis "the Cuban" who works very hard and even got us lunch when the restaurant was closed due to the rain. The Resort is very clean and very relaxing except for the kids whose parents chose to ignore them as they ran around the restaurant, yelling, etc. All in all we had a wonderful time and I would recommend this resort to others.

Room Tip: Ground floor is best.
See more room tips
  • Stayed: April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shari G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

I don't know what happened since the last time we were here a lot of things changed for the worst.I'm a foodie and also i know everything they had in there menu and room service.they replaced the real American cheese with cheese wiz on the burgers.they no longer have real pina coladas but some nasty slushy machine that makes it taste like a cough medicine.The room service was painful to even look at.Did the manager from last year quit or something?|

Well it rained 5 out our seven days the resort has no entertainment at alI ended up in the other side by the beach with our friend el fuego serving up drinks.Gaby beach was great.the buffet in the palma real side was great at night and the head chef lebron who is a amazing person did special meals for us as he did last year.if it weren't for the staff ill give them a 1 but they need to step there game up for the price they charging.I will never return

  • Stayed: July 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
15  Thank leo_travel_agent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2012

The third year going to The Reserve and it just gets better, loved the attention and hospitality in special "Juan Bautista" he is the one in charge of the pool at the reserve he is very friendly and helpful, always doing anything in his hands to make you comfortable. If you looking for a upscale place to relax this is your place. WE LOVE IT

Room Tip: All rooms are good I had stay the first time at a swim up, second time was a one bedroom suite and t...
See more room tips
  • Stayed: April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Yen0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2012

This was our second trip, and for kids it is a five star resort- our 8 yr old had a great time, loved the food, and was a constat in the Kid Zone- where the staff is marvelous and as a parent, they are able to convince you the kids are supervised and monitored. The accomodations were very nice, the family concierge Mayra went out of her way to stay connected and handle all the reservations. She was fantastic. The Hydro Grill had the best food, the dinner service was a welcome relief to some of the other restaurants which would probaly rate one or two stars at best (Aqua, Miso)- dine at the big hotel would be my advice. The staff did try to make the best of sometimes bad experiences with the dining- especially Octavia, Adenaware Perez and Gabriel Riso at the Grill. The Pool concierges- Juan Batista and Adolberto Jimenez were beyond outstanding to their service, attitude and ethic to make this part of the experience enjoyable. The managment staff was responsive, and it remains to be seen if we will try a third time.

Room Tip: go for a swin up
See more room tips
  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Punta Cana hotels
0.2 mi away
Secrets Royal Beach Punta Cana
2.5 mi away
The Reserve at Paradisus Punta Cana
3.4 mi away
Iberostar Grand Hotel Bavaro
Show Prices
Show Prices
Show Prices
17.1 mi away
Zoetry Agua Punta Cana
Zoetry Agua Punta Cana
#2 of 114 in Punta Cana
4,488 reviews
0 mi away
Paradisus Palma Real Golf & Spa Resort
6.1 mi away
Hard Rock Hotel & Casino Punta Cana
Show Prices
Show Prices
Show Prices

Been to The Reserve at Paradisus Palma Real? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Reserve at Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#26 Green Hotel in Punta Cana
Price Range: $374 - $908 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 232
Official Description (provided by the hotel):
A luxurious experience can only be achieved with services and facilities designed to provide guests with the highest possible degree of exclusivity and personalized service in a luxury all-inclusive resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Prodigios Interactivos SA, Travelocity, getaroom.com, Priceline, TripOnline SA, Hotwire and Cancelon so you can book your The Reserve at Paradisus Palma Real reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing