An absolute dream destination, a true 5-star resort!
Rooms, grounds, pools, restaurants, staff, beaches etc all kept to the highest of standards.
Make sure you visit the H2O bar, close to the Reserve's reception area. An excellent bar, run by one of the BEST bartenders you will meet. He's nicknamed "The Cuban", his name is Luis. Not only did he do an excellent job to make our vacation great, but (without even knowing it) also made my proposal to my girlfriend more special, as well as celebrating with us after we were engaged :)
The Reserve is separated from the larger Palma Real, a little more private and exclusive, but close enough to the bigger resort that you feel included and connected. Easy walking distances and great "shuttle" service by golf carts whenever / wherever you need to go.
There was a lost bag at the airport and all staff at the Reserve were excellent in their assistance. They were making calls and every effort to get our bag ASAP, even having someone drive us to the airport to look for it. When the airport couldn't release it that night, someone from the Reserve drove back the next day, collected the bag and placed it in the room. Not part of their job description, but an important part of excellent service!!
Palma Real is highly recommended, and having gotten engaged here, it is a memory that will last forever!
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana