Day four and we have just learned that we were supposed to have been assigned a personal concierge. We have been given the run around unsuccessfully trying to make dinner reservations anywhere. We wasted so much time on the phone and standing in line. All to no avail.
Totally disorganized place. Rooms were supposed to be ready at 3 for check-in and we sat around 'til 5:30 being repeatedly told 15 minutes more. That set the tone.
In this exclusive, luxury resort, we have been given misinformation or no information at all. It has been so frustrating.
If you can go with the flow and forgo all specialty restaurants, not try to take any off property excursions, this beautiful, but over-priced place might be just the place for you. As an American Express Platinum Card holder we made our reservations through AMEX Travel . If the offer sounds too good to be true it probably is. Our guaranteed, automatic upgrade didn't materialize. We were Told that upgrades were based on availability. They photocopied my paperwork showing the guaranteed upgrade, but so whiat?
Oh, did I mention that if you want to take a shower in the afternoon you'll do so in cold water?
We also just learned that there are shows here every night. Something else we
know nothing about.
Sent an email to AMEX. Their mailbox was full! No help there
If you come to The Reserve, don't leave Reception until you have been introduced to your personal concierge, given a tour of the property and made dinner reservations for your entire stay!
Otherwise you'll have an extremely frustrating time.
The food is good, the rooms beautiful, and service nonexistent.
- Official Description (provided by the hotel):
- A luxurious experience can only be achieved with services and facilities designed to provide guests with the highest possible degree of exclusivity and personalized service in a luxury all-inclusive resort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Prodigios Interactivos SA, Hotels.com, Travelocity, TripOnline SA, Priceline, getaroom.com, Hotwire and Cancelon so you can book your The Reserve at Paradisus Palma Real reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana