Our experience was good with the dolphins but very bad regarding overall organization and customer treatment. Our group was schedule to leave the Hard Rock Hotel at 10AM but as predicted, it started 30 min later. The bus took 45 minutes to reach a 20 min drive because we had to wait the driver to pick up guests from all hotels. Then, our group had to wait for the 11AM group to start the program. At the end, same bus problem, we waited 60 minutes inside the bus, waiting it be overcrowded and spend the remaining 60 minutes of our day dropping gests in all Punta Cana hotels until reach Hard Rock.
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