NH Royal Beach April 21-28
Let me start by saying that due to my husband’s food allergies (Celiac Disease) I had emailed the resort ahead of time, and they knew I was a DE on TripAdvisor. That being said, all the guests I spoke to at the resort had few complaints, and were more than satisfied. I think the Volcano Ash interfered with European travelers so they offered to upgrade many adult couples who were checking into the NH Real Arena for an additional $25 per night per room. What a deal! No kids, no crowd, premium brand liquor. I’m sure that rate will vary.
CHECK IN: At 12:30 when we arrived our room was ready. Mr. Ramirez met me to go over the food issues for my husband. He wrote something in Spanish and told me to show it at all restaurants. He had made reservations for us at all 6 ala Carte restaurants because it was easier to cook-to-order for my husband. They were not really set up for gluten-free meals, but they would do their best, and asked that we be pro-active in meal choices. I wanted to give him a BIG HUG! Service so far was more than I could have expected.
ROOMS: The rooms are in 2 buildings, each with 3 floors and elevators. There are meandering pathways between them and Jacuzzi’s on each patio or balcony. Rooms closer to the beach have higher numbers than those closer to the lobby. Building 4100 had patios/balconies facing the plaza, gardens, or pool with an entry opposite the NH Real. Building 5100 odd numbered rooms had patio/balconies facing the plaza, gardens and pool and even numbered rooms across the hallway, with patio/balconies facing a pathway, and vegetation that will soon cover a fence separating the resort next door, which looks to me like the most private Jacuzzi area. We stayed in 4126, ground level, patio faced gardens between both buildings, steps from the end of the lazy river portion of the pool. LOVELY!! They also fogged in the evening for mosquitoes, which seemed to help.
BEACH: The reason to go to Punta Cana! I’d almost forgotten how amazing it is! Never had a problem getting a chair, but we moved back and forth between the beach and pool. The reef is just off the shore so the water is calmer with few waves. There was some seaweed but it was easy to avoid (it’s the OCEAN people!) They cleaned the beach daily. Easy enough to find sun or shade depending on your preference.
POOL: We took our float to the dive shop and had it inflated. Then we shared it with others in the pool, so we met lots of people. They start the day with rolled up towels on many chairs so you don’t have to walk to the beach activities area if you are lucky. The lazy river was a wonderful way to relax. The Pool Bar was where the action was. Everyone had a great time getting to know each other, and the bartenders remembered what we were drinking, even if we changed it daily. Deibe, Basilio, and Dewars took special care of us. We tipped, but not every round, and still got great service. The pools were very clean.
RESTAURANTS: We were fortunate to have ala Carte reservations every night except the last, so we tried them all. This may not be the hotel’s policy for all guests, but due to food issues they did accommodate us. All of our meals were satisfying, some better than others. The best meal was at Pure. The worst was probably the Shore Grill. I ordered shrimp with garlic and they were small and I couldn’t taste the garlic. No big deal, I still had plenty to eat. Here’s where I disagree with some other reviews I’ve seen. Yes, the breakfast and lunch buffets had several of the same items repeated every day. However, there were many additional items that were new each day. One day they had a breaded beef that was excellent! They had a carving station that changed from pork to chicken to beef, etc. each done differently. The Chicken Oregano was tender and delicious! The pasta station had 3 sauces, none that I wanted, so I asked the chef to make me pasta with garlic, olive oil and fresh tomatoes. I couldn’t have made it better myself! The only time we ate at the buffet at night they were serving sushi. It was so good I ended up getting full and skipping the hot buffet items! No, it’s not perfect. But you WON’T go hungry!
BARS: Top shelf available, just ask for it. Stoli, Absolut, Beefeater, Tanqueray, Jose Cuervo, Jim Beam, Jack Daniels, Johnny Walker, Brugal, Ron Barcelo, that’s all I can remember right now. The beer was Presidente. They had Corona in the gift shop for $160 pesos each ($4.50 US). The “up-charge” liquors were Budweiser ($4), Herradurra ($7) Don Julio ($9). They had a champagne list too.
ENTERTAINMENT: Could be better. The band in the Plaza was fine, the song choices could be better, but they are catering to a diverse crowd. All the shows are next door at the NH Real Arena. We didn’t go to any. The music on the beach had the same loop tape played EVERY DAY. The Pool Bar had the same problem. Rick Astley and Kenny Rodgers were getting on my nerves!! LOL It became the joke at the pool.
SERVICE: THIS is where the NH Royal Beach excelled! From the moment we walked onto the property to the moment we left, we were pampered and well taken care of! The waiters and waitresses, chefs, food managers, housekeeping staff, bell boys, mini bar personnel, bartenders and hotel managers made sure we had whatever we needed, whether in the restaurants, at the pool, or in the plaza at night. Not only did they take care of my husband’s food issues, but when they found out it was his 50th birthday they went over and above expectations. We were brought breakfast in bed of scrambled eggs and fruit (gluten-free!). When we returned to our room it was decorated with balloons and Happy Birthday signs. Erick from guest relations and 2 other employees were there to greet us. They led us to the patio where the Jacuzzi was filled with bubbles and flowers, and “Happy Birthday Mr. Mike” spelled out. Then a bottle of champagne showed up! WOW! The housekeeping staff was amazing and kept our room spotless. Turndown service every night made sure we had clean towels. The mini bar was always stocked with water, diet coke, coke, orange juice, orange soda, Presidente beer, and a bag of Yuca chips. Now, is it because of TripAdvisor?? Maybe. And yes, we do tip. Also, we booked through Apple Vacations and were given a red bracelet with a wooden apple on it. Orbitz, Cheap Caribbean, CanJet and other guests all had different ones. Apple guests got a fruit basket and bottle of Brugal rum on arrival. Others did not. But all the other guests I spoke to were very happy and very well taken care of. I would not be surprised if this becomes a “Golden Apple” resort soon.
One last note. We had the Do No Disturb sign on our door twice. Both times was ignored.
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Cheap Tickets, Booking.com, Expedia, Orbitz, Hotels.com, Evoline ltd, TripOnline SA, Agoda, Travelocity, Cancelon, Hotwire, HotelsforEveryone, HotelQuickly and getaroom.com so you can book your Secrets Royal Beach Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Secrets Royal Beach Hotel Punta Cana