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“SECOND TIME SUPER EXCELLENT !!!!”

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Secrets Royal Beach Punta Cana
Ranked #9 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed December 21, 2013

Secrets Royal Beach was Excellent again! The service was remarkable & the beds slept so good! The staff are very friendly and helpful. Some of my favorites were Milky Way (he has a lot of personality), Fidel (the mc with 5 languages and a great yoga instructor), Karen (the zumba girl),Eddy Murphy, Fairy (she is an absolute a sweetheart!), Luz (She worked on the beach. Her badge said trainee, but she provided excellent service). Other great employees were Any, Emilio,Luis, and Marilyn (she works at Spices which you need reservations for, but it worth going). I would definitely recommend Secrets Royal Beach the grounds are beautiful, the rooms are very nice, & the beach even more beautiful! Entertainment is AMAIZING !!! If you are looking for RELAXATION & FUN this is the place. I'll definitely go back again!

  • Stayed: December 2013
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Thank BigSilvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded December 23, 2013

Dear Big Silvo:

Again thank you very much for choosing us for your vacation and for sharing your experience at Secrets Royal Beach, with all of us.
Reviews like yours fill us with energy to keep working and making an effort to be the best. It is a pleasure to know that we have again exceeded your expectations and that you will return to visit us.
on your behalf we will compliment all the staff who made ​​your holiday memorable.

Again, thank you very much for your opinion. In the name of my whole team, let me wish you and your family a Merry Christmas and all the best for the upcoming 2014.

Yours sincerely,

Luis Gomez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,894 - 5,900 of 9,998 reviews

Reviewed December 21, 2013

My wife and I have just returned from a two week vacation in Punta Cana. We spent the first week at the Dreams resort where our son got married ( which was beautiful) and the second week on our own at Secrets.
Each resort was different.
The good points
We had a lovely ocean view room
The food was good with plenty of choice
The staff kept the place spotless
The beach was nice and plenty of beach beds

The not so good

Bedding in our room was dirty (had to ask reception for 12hrs for someone to change ours, eventually came at midnight)
Not enough towels in the room
Not enough beds around the pool. If you were not out and about by 7am you would not get a bed.
A separate walkway away from the pool area to get to all other areas would be a good idea instead of having to dodge in between people as there is not that much room around the pool.
The entertainment could be better ( the circus was good)
The beach could be cleaned more regular as a lot of seaweed on the beach

Overall a good vacation. The staff were happier at the Dreams but the rooms,food and beach were better at Secrets .

Would we go back to Punta Cana ? Most probably not as we prefer calmer waters and not as much wind

Stayed: December 2013, traveled as a couple
2  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded December 23, 2013

Dear Chris H

Thank you very much for choosing us for your vacation and for sharing your experience with us.
We are sorry that your experience has not been entirely satisfactory, and we regret not being able to exceed your expectations.

Your opinions are very important to us because it helps us to improve. We take note of your points of improvement, and we will work hard on it with the housekeeping department.
Again, thank you very much for your opinion. In the name of my whole team, let me wish you and your family a Merry Christmas and all the best for the upcoming 2014.

Yours sincerely,

Luis Gomez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

My wife and I just returned from a week at Secrets Royal Beach and we had the best time ever! We had a swim up room close to the bar and it was amazing. The grounds, resort and beach were all spectacular. The staff were the best and most friendly we've ever experienced! A special thanks has to go out to Derby (the best bar tender in Punta Cana) and Robinson for making our stay even more special!

Room Tip: Swim up rooms close to the beach/bar are the best!
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  • Stayed: December 2013, traveled as a couple
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Thank Brett T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded December 20, 2013

Dear Brett:
Thank you very much for sharing with us your valuable feedback, it's nice to know that in your recent stay at the hotel Secrets Royal Beach Punta Cana, we meet your expectations, we like to make holidays memorable moments, and your kind words give us courage to move on.
In the name of my whole team, let me wish you and your family a Merry Christmas and all the best for the upcoming 2014.
Yours sincerely,
Luis Gomez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

The staff was great very helpful and very attentive. The rooms are a good size very clean and the Lazy pool is the best. This is my hotel of choice when i travel and i have sent 4 customers to Now larimar and Secrets as an incentive trip and the absolutely loved it. This was great because im sure that they will get the service I have gotten. The restaurants are very tastey the breakfast at castaways is a nice treat and just the main buffet has amazing views. You also get natural freshly squeezed juices of your choice very healthy I loved that! The waiters were very attentive and recommended great wines. if your looking to reward your customers with an incentive trip i Highly recommend and if you traveling with your husband or just adults Secrets is one of the best in the Area! The Spa is really nice and relaxing I definitely recommend the swedish massage either beach front or in the spa rooms. Also the romantic dinner on the beach is a must!!! lobster filet and great service. They set rose pedals, romantic lighting and have great servers not bother you but are attentive during dinner.

Room Tip: Pool view rooms are nice and have good views. if you could do the presidential its worth it ocean...
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  • Stayed: December 2013, traveled as a couple
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1  Thank melissa a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded December 17, 2013

Dear Melissa a:
Thanks for sharing with us your recent stay at the Secrets Royal Beach. For us it is an honor to have customers like you that rely on our service and also recommend us to their friends. I have no words to thank your loving comments. Thank you very much for coming back; look forward to your next visit
Best regards
Luis Gomez
Hotel Manager
Secrets Royal Beach Punta Cana Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

Easily the best stay I've ever had. If there was a rating better than Excellent, Secrets Royal Beach would get it...... The only experience I wasn't thrilled about was when it was time to checkout..... "I DIDN'T WANT TO LEAVE". Everything, from the moment we arrived was "Excellent'e" Check-In was smooth and easy, made extra special by Yeime, who was very informative and helpful, my wife and I feel we made a friend for life. The "Happy Birthday" banner that greeted us on the door brought a huge smile to my wife's face. The maid service was efficient and they were very attentive, always smiling, and the chocolate kisses were a nice touch. The room was clean, spacious, and very comfortable. The food, in a word.... "Delicious", great variety and always fresh. Secrets Royal was everything we expected and more. But what sealed the deal for me and ensures that I will be returning and recommending this location is the entertainment staff. Akon (when do you sleep), Eddie Murphy(Not the actor, but just a funny), Milky Way, Sneakers, Jose, and my girl Karen (The Beautiful Dominican Flower). Oh I can't forget Fidel, the leader of the crew, "Great Job". If you are planning a trip to Punta Cana, you would be doing yourself a disservice if you stay anywhere but Secret Royal Beach......

Room Tip: Truthfully, you'll have so much fun, you wont spend much time in your room. But try getting a b...
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  • Stayed: December 2013, traveled as a couple
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1  Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded December 17, 2013

Dear Ray S:
Thanks for sharing with us your recent stay at the Secrets Royal Beach. For us it is an honor to have customers like you, we love to know that we have exceeded your expectations, and your wife enjoyed the birthday greeting. With pleasure, we will communicate to all staff on your behalf, your words of encouragement and love, especially Akon, Eddie, Milky way, and Fidel, whom contributed exceptionally to your wonderful stay.
Best regards
Luis Gomez
Hotel Manager
Secrets Royal Beach Punta Cana Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

We spent two weeks in the ressort and we really enjoyed our stay.

Hotel:The hotel is rather small for an all-inclusive ressort, which we thought was nice. You can use all the premises at the Now ressort next door, although we almost never did. The Now is much bigger and the atmosphere is really different there. Guests who booked at Now are not allowed to enter the Secrets area, therefore a member of staff will ask you for your room key when crossing from the Now area to the Secrets area.

Rooms: Rooms are very spacious, room service was very good. We asked for additional bottles of water from time to time and always got them. Rooms were clean and the jaccuzzi worked fine.

Beach/Pool: Yes, depending on the weather conditions, there is a bit of sea grass in the ocean from time to time, but not much. It really shouldn't keep you from swimming in the sea. After all, it's the ocean, so there is probably nothing anyone at the hotel can do against the sea grass. Considering the rest of the beach, the gardeners kept that area very clean. We never had problems finding a sunbed (although many tourists do reserve their favourite sunbeds at around 8 am). The pool is also really nice (no sea grass there) and was cleaned regularly throughout the day.

Food: We tried different restaurants at the Secrets side as well as the Japanese and French restaurants at the Now ressort and they all met our expectations. Waiters were very friendly, always making sure we had everything we needed to enjoy our evening. We had no problems with the food at all, never got sick or felt ill. Staff at the bar was also really friendly. I have read reviewers complaining about the waiters' English skills. It is true that particularly some of the younger waiters spoke little English. However, I think you cannot expect everyone in a Spanish speaking country to be fluent in English, especially not if they are still young and/or still training for their job. In the end, the language was never a problem. All the waiters we met during our stay managed to communicate with us, they memorised new words they didn't know and in the end we always got what we had ordered. The service at all the restaurants and bars was really friendly, much better than in most other hotels we stayed in before.

Entertainment: The entertainment team is really an asset for the hotel. Many thanks to José Luis, Eddie Murphy, Akon, Milky Way, Karen and Jackson, who always did everything they could to ensure that we had a good time! They were all really friendly, always keeping in touch with the guests and they have a nice way of inviting you to join in activities. Unlike in other hotels, in this ressort they invite you to join, but they never force you. Obviously, some of the activities such as beach fitness or Salsa classes are accompanied by music, but the music is not loud. You will always find a quiet spot if you do not want to hear the music.

Considering the price you pay and the value you get for it in this hotel, we would definitely recommend the hotel.

  • Stayed: December 2013, traveled as a couple
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1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded December 17, 2013

Dear Michael H:
Thank you very much for the detailed report of your holiday with us. From all the staff of Hotel Secrets was an honor working for you to make your vacation memorable. In your name we will congratulate José Luis, Eddie Murphy, Akon, Milky Way, and Karen Jackson for the excellent job they did.
It is our honor to know that you will recommended us, therefore we hope to serve you again soon
Respectfully,
Luis Gomez
Hotel Manager
Secrets Royal Beach Punta Cana Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

Just come back from two weeks in the DR. Let them know before we went that it was our anniversary and we were met by a door banner which was a nice touch.

Check in was very quick and efficient. We left to find our rooms but got a bit lost! A member of staff quickly showed us to our rooms and demonstrated how everything works.

Hotel was clean and modern. Rooms were spacious with a huge bed (very comfortable). There was a walk in shower which was great but the bathroom floor could become slippy when wet.

We mainly stayed by the pool where we were excellently looked after by Solano. He quickly learnt our names and drinks. Carlos in the pool bar was also very good.

The entertainment team were awesome and you could either take part or not. Much love to Milky Way and Akon.

Food was very good on the Secrets side but poor on Now Latimar. The Italian (Capers) was also good. The Sushi (Gohan) was amazing - Ishmael really looked after us. The fillet steak in the Seaside Grill was fantastic!

The evening shows were OK - I've seen better. The Circus, Magic and True Love shows were very good. The club is OK but often very quiet with a roof top pool (but we never saw anyone in it).The sports bar is good but that should get proper slate pool tables. The staff at the Rendezvous Bar - Fernando and Carlos were also excellent with many tricks and fun.

Room service was also very good

Met great people and had an excellent time

  • Stayed: December 2013, traveled as a couple
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5  Thank Cat O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded December 17, 2013

Dear Cat O:
Thank you very much for sharing your valuable comments. Is an honor to know that we have managed to exceed your expectations, and the rooms, food, staff and service, all together, made your holiday memorable.
On your behalf we will congratulate Milky Way, Carlos, Fernando and Akon, for the excellent service they provided you.
It will be a great pleasure to be able to serve you again in the future as one of our precious guests.
Respectfully,
Luis Gomez
Hotel Manager
Secrets Royal Beach Punta Cana Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Royal Beach Punta Cana

Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#4 Casino Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#8 On the Beach Hotel in Punta Cana
#9 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range: $282 - $756 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Secrets Royal Beach Hotel Punta Cana

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