We visited this Secrets 18 months ago and were disappointed with our experience this time around. It's a gorgeous resort with first class accommodations but the service has slipped. It appears new management has skimped on the little things: no rum in room, no chocolates with bed turn down, no nuts at bar, limited after dinner drink options.
The BIGGEST disappointment is lack of internet. If you need reliable internet, don't bother with this Secrets. The internet is offered through a third party, paid in cash, very expensive, and very intermittent. Most of the resort's demographic does not need the internet but those of us who like it are out of luck. Hard to relax knowing you are disconnected.More