My husband and stayed at the secrets from March 21st to March 28th and had so much fun. The hotel was very clean and nice, the staff was awesome! The beach was always clean and beautiful! The weather was perfect for us! We arrived at the hotel around 12 and our check in time was for 3 so around 230 we went to see if our room was available yet and it wasnt they told us to come back at 3 which was fine with us. At three we went back and they told us another 15 minutes at this point I asked the guy to just put us in another room because I was sick of carrying my carry on bags. He told us one minute, after about five minutes my husband went up to the desk to see what was going on he gives my husband the key and away we went. We get to our room and the maid was still cleaning it which means the floors were wet and the jacuzzi tub outside didnt get cleaned at all. The room ws nice the only complain we had was our jacuzzi tub had to privacy at all so we did not use it the whole time. We had room 5166 which is at the bottom close to the pool and restuarants but also in the back where all the workers walk. Day in and day out we always had a guard right outside our patio which is another reason we didnt use our tub! Maybe secrets could upgrade this a little bit more and make it more private?
Food was okay we just found ourselfs going over to the Now all the time. There restuarants were a lot better and the entertainment was a lot better too! The casino and everything is located over at the Now which means that you are going to see little ones on your trip no matter what and that made it hard for us considering it was hard to leave my kids for the first time. I just think maybe the remenities over at the Now should maybe have been at Secrets. Our favourite dinners were the Italian and the Mexican, the buffets were always nice but I found the cheese to have a weird flavour!
Staff was awesome always trying to make you feel like family! Up at the front bar which we used every night after dinner was great, Anna Maria was the best waitress up there, always smiling and serving you to the fullest. At the pool bar we had so many awesome staff members that would serve! I would have to say our favourites there was, Jefferey who would walk the whole pool side all day long and always made us laugh also really fluent in english, Domingo who never had to ask what drink he knew exactly what we wanted, Angel who had to be the funniest guy there and so warm, Carlos and Josee who would keep the drinks lined up all day long I remember having 4 infront of me at one time and them saying I need to drink faster lol, Patricia who was just so darn cute ecspecially when her and Domingo would dance, and Yolanda who would always joke around! If it wasnt for the staff our trip wouldve been pretty boring. New York was always happy but I think the entairtainment couldve been worked on a bit more over at the Secrets, we loved the entertainment at the Now though!
Would I pay this kind of money again probably not considering we didnt have no privacy and was always at the Now! The only good thing was the warm welcoming staff!
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana