My wife and I celebrated our 20th wedding anniversary at a Excellence resort march 4 - march 11. our trip was the GREAT!!!. After lengthy discussions, we believe that the one component that made it so wonderful was the people who work at the resort. Every employee we encountered was smiling, helpful, and often humorous. Our first night at the resort, we met Willie the bartender at the sand bar by the pool. he is full of energy, and works hard to ensure that everyone has a perfect drink. My wife asked him if he Knew how to make Sangria so he did and it was the GREATEST ever, He really helped us get acclimated to the resort when we first arrived, and took good care of us until the end of our vacation.
second, about the resort-- it is truly beautiful. The pictures on your website are accurate so when we got there it was picturous, the property, beach, pool, buildings are all very well maintained. The rooms were spacious and very clean. We stayed in room 3255 at the resort the service was wonderful. Special thanks to our maid service Mary and Modesta who went above and beyond to make our stay easy and enjoyable. and for the entertainment cant say enough SUPER EXCELLENTE Ysabela and her crew, the dancers a new show every night,
Thumbs up- The beach was very nice and relaxing- very accessible to our room and adjacent to the restaurants and dining facility. The service from the restaurant was excellent, in fact the staff at the food service are very down to earth, caring and accommodating- we enjoyed carrying a casual conversation with them while food is being served. Oceana, seaside grill Excellent
and others to brag about our poolside waiter Enrique Ramirez (Numero UNO) Thumbs down- Concierge selling time share information, was suppose to be a 90 minute presentation and they told us that they will respect our answer yes or no the kept pushing and for what taking away from our vacation we no thanks after 20min. we asked how much bottom line outrageous stay away from them.....just the 20 minutes of our vacation was bad. we will return next year same time
Thanks, Dina and Ray
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana