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“"No really, it was MY pleasure..."”

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Secrets Royal Beach Punta Cana
Ranked #7 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Holbrook, New York
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
“"No really, it was MY pleasure..."”
Reviewed March 4, 2013

My friend and I recently visited Secrets resort for over a week, and are left with beautiful memories of a gorgeous place with outstanding service and amenities. We adored the laid back, welcoming, ‘anything goes’ attitude that emanated from all staff members and underscored our entire trip. We were looking to escape everyday responsibilities, trials, and tribulations, and our stay at Secrets helped us to easily achieve just that. We were greeted with countless smiles and as many cold glasses of beer and champagne – a great start that did not overstate what was to come. From the first day we stepped foot on the gorgeous grounds, we were treated like princesses, and although it felt like it, this was not exclusive treatment. The staff intimately attended to all of its guests and worked extremely hard to ensure that all needs were not just met but exceeded. For example, while leisurely drifting about the pool on floats, my friend and I never had the (vacation) problem of an empty cup, as the attentive staff would see to it that we were provided for, despite the fact that the swim-up bar was just feet away….now THAT is service! And it quickly became evident that the staff’s interactions and drive were not fueled by an expectation of tips (some flat out refused them). The staff is without a doubt, the hardest working group of individuals we have ever encountered. And they work so seamlessly as a unit. They seemed immune to the long hours, high pressure and constant expectation to perform, as if each day was the best, happiest day of their lives. Their enthusiasm was as contagious as their smiles were infectious. They ended every encounter with "It is my pleasure." - something we just could not get enough of, especially being New Yorkers, where no service-related activity is ever anyone's pleasure! The variety of activities and events throughout the day and night had something for everyone and made each day feel unique and lively. We enjoyed and would recommend many shows, and we appreciated how easy it was to move about between Secrets and the Now Larimar. To our surprise, we most enjoyed the circus – the performers were beyond amazing. Our main issue with the restaurants was which to choose for the night. We enjoyed nearly all of the ones we tried, for the food quality, number of options, décor, and service. The only restaurant we didn’t love was Spice – small portions, and service that left much to be desired. There was an extensive list of drinks, not the least of which included those served out of coconuts or pineapples - a quintessential homage to a luxury vacation. We had an extraordinary day on the catamaran cruise sold by the ever personable Frank the Tank, which led us on a snorkel expedition and then off to enjoy an oxymoronic experience in “nature’s bathtub”, a sand bar that we found as equally relaxing as it was exhilarating (must have been the endless supple of rum). We fell so in love with this resort, all it has to offer, the staff, the grounds, the provisions, the dear friends we made, and the daily routine it so nicely lent itself to, that we extended our trip by extra day so we could stay in paradise another 24 hours before transporting back to reality. We would like to give a special thanks to Juan Manuel, Steves, Mickey Mouse, Chocolate, Isaias, Mario, Akon, Jeffery, Angel, Patricia, Junior, George, Danny, and Yolannie. To say they made our trip extra special is an understatement. Our small list of “vacation problems” included wanting better lighting in the rooms, wishing we were facing the pool or the impeccably manicured grounds versus the staff entryway, and knowing beforehand that top shelf liquor was available upon request! Clearly, these are minor concerns, if concerns at all. We would both highly recommend this resort and hope to make it back some day.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Kristin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, March 8, 2013
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana as your vacation destination and taking your time to post a review on TripAdvisor.

We are delighted to read about your amazing stay with us and all your satisfaction with all our services, its keep being our pleasure to serve all times.

Please, do not hesitate to contact us again before your next visit in order to arrange a warm welcome back home for you.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 4, 2013

We have just returned from Secrets Royal Beach and we loved it. This hotel is clean, organized and close to the airport. The best about this place though are the people they realy go out of their way to make your vacation great. Thank you to the entertainment crew, the beach servers, the restaurant waiters, the room cleaning staff you were all great. We will be back.

Paula, Acilio and Mario

Room Tip: Rooms are all great, choose the preferred Club for even more services.
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, March 8, 2013
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana as your vacation destination and taking your time to post a review on TripAdvisor.

We are delighted to read about your amazing vacation time with us and how all our staff went beyond and above to exceed all your expectations.

We hope to have you back with us very soon in order to arrange a warm welcome back home for you.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mont-Saint-Hilaire, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 4, 2013

Let me start by saying that I have travelled extensively internationally on business and therefore my expectations are in line with the destinations we travel to. the room at the hotel oceanview met with all my expectaions of a beutiful view of the ocean as well as having a up front view of the resort. The beach is beautifully kept and the chairs are comfortable. The staff were amazing , friendly, polite and eager to please. I would like to note that the restaurnat staff Carmen, Leopolina, ,Carolina ,Jaquelina and Faustino were great throughout the trip. A special thanks to Gamalier the cook that assisted me each night on choosing food that was suitable for my gluten intolerance , celiac problem.

Room Tip: Upper floors have a greater view of the ocean
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JAPAMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, March 8, 2013
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana as your vacation destination and taking your time to post a review on TripAdvisor.

We are glad to read about your amazing stay and all the memorable moments you had with us. All the staff members mentioned thank you for your consideration as we all expect to have you back with us very soon.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 4, 2013

Wow, I just returned from Secrets Royal Beach! The staff was amazing especially the entertainment, Winnie, Mickey Mouse and the whole crew never stopped engaging and entertaining us! The food, spa, beaches and even the 24 hour room service is over the top! The Yoga and Zumba classes were a special treat on the beach and by the pool. If you desire something, the staff will do everything they can to make sure you have it. I've never been treated so well! A special thanks to the Dr. Baez, the 24 hour doctor on staff when we were. I needed medical care for bronchitis and he was extremely polite, professional and attentive.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank blakecjmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, March 8, 2013
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana as your vacation destination and taking your time to post a review on TripAdvisor.

We are delighted to read about your amazing time with us and feel proud and happy with your satisfaction with our property, services, food, cleanliness and staff friendliness. All of us keep working and hope to have you back with us soon.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 3, 2013

This was our first trip to Secrets Royal Beach, however it is our 7th trip to a Secrets Resort.

We had a great time, surrounded by beautiful grounds and excellent staff. We arrived on the 15th Feb and were promptly greeted by friendly staff who directed us to check-in and took care of our luggage.

As we had arrived just after noon we knew that our room would not be ready but the staff provided a hospitality room to change into our beach clothing and took us to the restaurant so that we could eat. From there we just kind of headed off and enjoyed the day. At some point later in the afternoon a staff member found us and provided us with the keys to our room. The luggage had already been delivered to our room so we just decided to enjoyed the sun on the most gorgeous of beaches.

I could give a really long review of the most excellent service, the food (french was the best) as was the beach grill, the grounds, etc. but it is not necessary as it is well summed up by "jlhd" on their review dated 27 Feb 2013 (Fabulous Place For a Romantic Gateway) just a few reviews down on this page.

A few points that I will include:

We stayed in the Preferred Club which has its own lobby bar and Concierge as well as some other perks including breakfast and lunch in the Preferred Club area of the Sea Side Grill. Service was outstanding. As an example; our air conditioning was making some noise and I mentioned it on my way out to the Concierge around 8 pm. When we got back the air conditioning had been repaired (probably the whole unit was replaced) and a bath was ready in the jacuzzi, topped with rose petals in the shape of a heart and a bottle of champagne was chilled and ready for us...........fantastic service.

A special thanks to Yancely & Lisette - Concierges, Francisco & Santos - Bartenders at the Preferred Club Lobby. You made us feel like we were special and like it was home!

Another important idea to remember if your not a beach person and prefer the pool. They have a wonderful pool for preferred guests with its own bar located just outside the building that borders on the beginning of the beach. Great spot to enjoy all aspects of a romantic holiday. Another option if you are not in the preferred club is to book a swim out room that faces the lazy river pool It is quite long and is beautiful, ending at a pool bar. You don't have to go far as the waiters constantly walk around it and will bring drinks to where ever you have decided to place yourself. Doesn't really get any better than that.

Remember that there are dress codes for the restaurants, check them out on their web site so that you will not be surprised when you get there. The dress codes are the same in all Secrets Resorts.

Also keep in mind the English is not the first language in DR. There may be moments where linguistics could be a minor problem but all you have to do is relax and give the staff time to get someone that can understand what you need if they are have a problem understanding. This is not unique to Secrets. It is the same throughout the resort communities.

Truly this is a wonderful resort, with outstanding staff that are only interested in providing you with an excellent vacation. Our vacation was outstanding and we will certainly be back.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank KenOttawa5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, March 8, 2013
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana as your vacation destination and taking your time to post a review on TripAdvisor.

We are delighted to read about your marvelous time with us and how you enjoyed every detail in our property and in our preferred section, as we are proving this new section, is very important to receive your feedback.

We hope to have the opportunity to serve you again very soon.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 2, 2013 via mobile

This was our 2nd time in the Dominican
By far the best regarding weather,the great hospitality of the employees of Secrets was really impressive,the food was actually pretty good for the D.R.
The down side was the lack of available snacking in the day,nor can you find a snack in your room, no peanuts or chips.Just a heads up ,age group 45-75.
.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank NATALIE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, March 7, 2013
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana as your vacation destination and taking your time to post a review on TripAdvisor.

We are delighted to read about your marvelous time with us and how each detail was better than expected. Thank you for the highlights as we know there is always room for improvement.

Do not hesitate to contact us again before your next visit in order to arrange a warm welcome back home for you.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 2, 2013

We just returned from our trip on Feb 27.The Hotel and staff were top notch. The Front desk "Ms Rojas" was always their to answer our questions and help us in anyway. The entertainment staff was Great especially "Cynthia" on the beach with her Infectious laugh and "Santa" the beach bartender who taugh us about mamajuana the island drink. Our Waiter David in the Buffet was always asking us if we needed anything and our waiter Carlos at the Seaside Grill couldn't do enough for us.

When we checked in we were greeted with Champagne and cool towels. We met Danny in the lobby who talked to us about what the resort had to offer and he was very helpful taking us to get our internet/wifi accounts.

The beach is beautiful, the sand is like sugar. The ocean had a lot of seaweed the last dayof our trip but most of the days it was minimal. Hey its the ocean what do you expect. You need to get down to the grass huts on the beach early to save a spot.

The room was very nice and the hot tub/jacuzzi on the balcony was great. We did encounter a problem in our bathroom. The ceiling above our toilet was wet because the toilet above must have been leaking. The staff had us out of that room and in a room closer to the ocean in 30 minutes. They really made sure you were satisfied. Also the beds were the best i have ever slept in away from home.

The food was very good and had a great selection. It would be hard not to find something that you liked.

The grounds were beautiful and the night time was very relaxing in the center court with the music and entertainment. The Lobster dinner on the beach was outstanding. A real romantic night.

The staff at the hotel was always freindly and had a smile.

I would highly recommend this resort to anyone.

Room Tip: Really an room we had a garden view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, March 7, 2013
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana as your vacation destination and taking your time to post a review on TripAdvisor.

We are delighted to read about your amazing stay with us and how you enjoyed each of our services. We will keep working to make all or customers as happy as you have been.

We hope to have the honor to serve you again very soon.

Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Royal Beach Punta Cana

Property: Secrets Royal Beach Punta Cana
Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#4 Casino Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Secrets Royal Beach Hotel Punta Cana

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