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“Secrets Royal Beach”

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Secrets Royal Beach Punta Cana
Ranked #9 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Mahomet, Illinois, United States
2 reviews
“Secrets Royal Beach”
Reviewed February 20, 2013

Just returned from a week at Secrets Royal Beach and it was a dream! The service was outstanding. The restaurants were gorgeous. The beach and pools were incredible. The room was clean and spacious. Isidro at the pool spa made the hydrotherapy a wonderful experience! The massage and facials are so relaxing and in one of the most gorgeous spa atmospheres ever! The adults-only atmosphere made for a quiet and peaceful retreat! Highly recommend!

Room Tip: We had a room overlooking the pool and it was pretty quiet - located between the night entertainment...
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  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
Thank Holly_Me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, February 27, 2013
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read about your amazing vacation with us and are more than happy and proud with your satisfaction with our services, food, music and staff friendliness.

We hope to have you back with us very soon.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Mount Sinai, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 19, 2013

My friend and I just returned from 9 days at Secrets in Punta Cana. Our trip was mucho Excellente! From the moment we entered the resort, we were greeted with warm smiles and fantastic hospitality. The property was pristine with beautiful twisting pools throughout the resort. We truly enjoyed all the restaurants and the variety we had each night. The buffet was delicious and had so many tasty options to choose from.

Our absolute favorite part of our vacation was the Secrets staff!!! Juan Manuel and Steves, the butlers were always accomodating to our every need. The entertainment staff was phenomenal! Micky Mouse, Isaias, Mario, and Akon consistently kept us smiling each day. They greeted us with smiles and entertainment all day long. They worked long hours each day 8AM-Midnight to ensure their guests were always pleased and entertained. Whether it was volleyball, aerobics, dance lessons, pool games, or evening shows, they constantly delivered!! The pool waiters and waitress were also very personal and consistently refreshed our drinks. Patricia, Jeffrey, Angel, and Junior were especially exceptional.
Overall, I would definitely return to this resort. It was personal, clean, and always entertaining. A special thanks to the staff for making my vacation unforgettable.

  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
3 Thank Katie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 19, 2013

This is the second time we have stayed at this resort. We always enjoy the fact it is a "couples resort" The spa is nice, the food is very good and the restaurants can easily handle the amount of people at the resort. It would be one of my top recommendations for places to stay in Punta Cana

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Zeke Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Philadelphia, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 19, 2013

My husband and I spent our honeymoon at this resort January 25-February 1, 2013. This was our first trip to the Dominican and we chose this resort because we were so impressed with Secrets Capri in CanCun and because it had a 6 gold Apple rating through Apple Vacations. I will start with the pro's: the resort is clean and beautiful. The beach and ocean in Punta Cana are amazing. The staff was friendly. There were plenty of activities available. The food was good. I recommend Oceana, The Seaside Grill (both had great food and excellent staff) and Spice. Be sure to make your reservation for Spice shortly after arriving or you may not get a reservation. We took an excursion to Saona Island which I highly recommend. It's stunning!
Now the con's: I think most of our disappointment was because we expected the same type of experience that we had at Secrets Capri. We paid for a first floor garden view suite and were disappointed to find that our view was of the service road for food deliveries, employees, etc. I paid the same for my room as the folks who had a true garden view in the center of the resort. We went without wash clothes half of the time. They just weren't replaced when the towels were. Our first night we had dinner at Bluewater Grill and our waiter was extremely rude. My husband ordered a beer and it finally came when we were half way through our main course. We tried to order room service on two separate days and both times no one ever answered the phone. There were a lot of people on the beach trying to sell excursions, photos, etc. That did get annoying because some folks just didn't want to take no for an answer. Overall, we did enjoy our trip and I would recommend this resort. If you are booking through Apple Vacations just know that it is not equivalent to their other 6 Gold Apple resorts.

Room Tip: Although I did not stay in one, the swim out poolside rooms look to be worth the extra money.
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  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank Tonya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, February 27, 2013
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are happy to read that in general you had a good time with us and totally regret those little points that where not up to your expectations, we really appreciate those remarks, as we are sure there is always room for improvement.

We hope to have you back with us very soon.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 19, 2013

Just returned from a fun 4 day trip with my husband. We had a great time! We had been in Punta Cana 7 years ago and decided to come back for a quick getaway. I booked based on the good reviews on tripadvisor.
The beach area is beautiful and we spent most of our day here before heading to the pool bar. We would get to the beach around 8:45 and all of the palapas and good pool seats were already taken. The breakfast buffet was awesome with a lot of great choices, and it was wonderful being able to sit outside and enjoy the scenery. The service and entertainment at both the beach and pool bar was excellent.
For lunch we did both the grill and buffet, both great. For dinner, we ate at Goshan, the Steakhouse and Spice at Now. The Steakhouse was our fave as we had great views.
We spent a lot of time at Now since there was a little more going on after dinner. The casino was sufficient and we also enjoyed the lobby bar and the club.
One negative was check in. We arrived at 4pm after travelling for 12 hours and were told that there were no king beds available (which we requested) and the only rooms available were on the ground floor. Additionally, the room wasn't quite ready so we had to wait 10 minutes. In that 10 minutes, we were harrassed by the vacation club when all we wanted to do was sit down. When we got to the room, the floor was soaking wet and the room spelled horrible from the chemicals they used. Another negative: While the food we had was wonderful, there needs to be more available during off hours. It would have been nice to have a small menu by the pool or even in the lobby.
Overall though, fab stay and hope to return one day.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Elisabeth24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staten island, new york
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 18, 2013

My husband and I spent our honeymoon at this resort from January 13-20. This was our 7th time in Punta Cana, and still love it. The hotel was beautiful, quiet and relaxing. The food was great, best food was definitely at the Buffet, no lines and great selection,even the coffee was great.
The staff was very friendly and the beach "fun" team were very energetic and eager to get everyone to participate. Best day was definitely the foam party, out of no where the music gets loud and foam starts pouring it, great way to get everyone in the pool (old and young)
The beach bartenders, Patricia and Martinez were great but our favorite was Santa, she never let us have an empty cup! (arnold swartznerger and dora the exploradora miss u!)
The only complains we had were the lobby, it was boring, in door and nothing much going on as compared to other resorts. Lastly, do not waste your time on the NOW side, the food isnt good, shows were OKAY at best and it was crowded at all times.
All and all great vacation, will definitely be returning to a Secrets resort in the future!

  • Stayed January 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank 835dawnmarieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, February 27, 2013
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read about your amazing vacation with us and are more than happy and proud with your satisfaction with our services, food, music and staff friendliness.

We hope to have you back with us or any other of our resorts very soon.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 18, 2013

My wife and I have just returned from SRB after spending 10 days there. We booked originally because of the really good reviews that the hotel recieived on Tripdvisor. However there does need to be a reality check. For all of the British readers I would descrobe SRB as "where Butlins meets Benidorm".

First I would like to point out the Pros.
- Great beach. Lovely soft white sand and on a calm day beautiful sea.
- The swim up room was terrific and well worth the extra money as long as you are allocated one in block 4000 which is the sunny side.
- Cleaning of the room was great and mini bar always replenished.
- The restaurants on the SRB are really good however on one night both my wife and I had probably the worst steaks ever in the Seaside Grill when the previous week they had been fabulous. The Italian on the Now side is worth a visit too.
- Some of the waiters were terrific and went the extra mile. Starlyn, Angel and Junior were great

Now the Cons
- Dont drink tea with your breakfast as you will get your milk after the hot water has cooled. There doesnt seem to be an understanding that tea and milk go together.
- Our friends from "over the pond"!!! Very loud, very brash and no social etiquette whatsoever. It drove us and others we spoke to absolutely crazy as conversations seemed to be shouting contests..
- People reserving sun loungers before 7.00am and not coming back to the until mid morning or later. There was no discipline at all. On out first morning we went to brakfast at 6.55 am and all of the loungers around the main pool were reserved. Later in the week we saw staff reserving loungers for guests by placing books and magazines on them.
- We drank cocktails mostly and yet never seemed to feel even slightly drunk even after six or seven hmmm wonder why that was?
- The house wine is really poor and we couldnt understand why as the hotel group must have great buying powers. Was it because they want you to buy wine from the wine list at extra cost.
- The main pool became a booze fest later in the day mainly because of guests who had been drinking there most of the day.
- People who bring their own cups/flasks from home as they obviouly dont believe that the hotel volumes are enough.
- People who pile so much food on their plates and waste so much of it. This happens all of the time and every day.

So if you like loud and you like karaoke, magic shows and people doing evrything to excess (including having excellente rammed down your throat every minute of the day) then you will love this place. If you want peace and quiet forget it.

To be fair I think that SRB have a really nice hotel. It is not complimented by some of its clientele
.

Room Tip: Go for the swim up room. Well worth it as long as it is on the sunny side
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  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NeilandChrisHartigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this review, February 27, 2013
Dear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We regret that our services were not able to meet your expectations and you didn't enjoy your stay with us. We really appreciate your feedback as we know that there is always room for improvement.

We hope to have a new opportunity to serve you in the future and show you all our improvement.


Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Royal Beach Punta Cana

Property: Secrets Royal Beach Punta Cana
Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#5 Casino Hotel in Punta Cana
#8 Spa Hotel in Punta Cana
#9 On the Beach Hotel in Punta Cana
#9 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Secrets Royal Beach Hotel Punta Cana

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