My husband and I just returned from a five night stay. We booked a package with JetBlue and got a great deal plus miles on the plan.
We arrived by taxi before our room was ready and the staff were friendly though the desk clerk was not. She was confused that we did not use the airport transportation or a package from one of the big chains or have paperwork with us. Her supervisor stepped in and was much better and very welcoming.We were passed off to Daniel who was trying to get us to go on the tour of their resorts with the coupons etc. this is something we really dislike about Secrets. We were tired from traveling and this is no way to begin a vacation. Daniel was great - we just dislike being greeted with the sales pitch.
We were given a first floor garden view room, which we really enjoyed. We agree that the first floor was great as we could enjoy walking over to the pool or lying on the chaises by our room. The closer to the beach and pool bar, the more crowded, loud and active the party. We enjoyed the quieter end of the resort, but agree that a first floor room off the pool would be ideal. The room was lovely, but dark and could use a lamp in the corner by the sitting area. The housekeeping staff was excellent as the room was clean and fresh and amenities and towels kept stocked. At some time during the week housekeeping took the robes with the towels and didn't replace them, but we didn't miss them enough to ask for more. A tip to secrets- the robes are too heavy and hot for the climate. A thinner robe would be preferred.
The ground were beautiful and well cared for. We were surprised that the grounds crew was landscaping during the day and sprinklers running when people were out and had to quickly leave where they were lying in the sun near their rooms. The Secrets Silversands completed those chores before we had breakfast.
The pool was beautiful and we enjoyed it so much. The "lazy river" allowed many people to be at and in the pool but have privacy too. There is another pool that is closer to the beach and has the pool bar, etc. that was the louder party area which many people were enjoying.
The beach was beautiful, but windy this time of year. Plenty of chairs and places for us to get some shade or sun.
The lobby bar was quiet unless there was a rain shower, but even then lots of tables and couches for relaxing.
The plaza was excellent. A fountain during the day was transformed to a small stage at night where there was live music and shows with bar service. The lighting was lovely, the servers friendly and attentive to our needs, the breezes flowing through the palm trees with the stars above. A wonderful way to spend the evening. We enjoyed all of the music and the shows, especially the circus. The entertainment staff was very good and knew well who to engage in their antics and who was happy to watch from the sidelines. We only left the resort to look around at the adjoining resort and see the excellent show "Jeerk" but much preferred the adult only ambience of Secrets.
We went to one restaurant for dinner, but were surprised to enjoy the buffet more. The food was delicious and plentiful and there were many choices including a grill with meats cooked to order if you prefer. Each night was themed, such as Mexican night or Dominican night, but there are always choices such as pizza, chicken, burgers, etc. for those who wanted them. I tended to eat the fish and shellfish. The mussels were delicious as was the mahi, tuna, snapper, etc. We also enjoyed the plentiful fruit. We agreed that they could use a new pastry chef as the desserts were not great especially any cookie, cake, crust of a tart, etc. they also had several flavors of ice cream.
The view from the restaurant was beautiful during the day as they have two levels looking out to the beach. Our only complaint was that it was quite noisy at night and that could be remedied to make it seem less like a cafeteria.
We used room service for breakfast a few times as I like my coffee when I wake up! Room service was quick and efficient and the servers were friendly, but we had a few times that they did not answer the phone and we had to call again.
The mini fridge was always stocked but never really got cold, even after we called to complain. But we mostly were drinking water so it wasn't a big deal.
We had servers bring us drinks at the beach, pool and plaza. At the beach we liked Enrique, who was very attentive and friendly. Our favorite server by far was Naomi who was attentive and always had a smile! We think the pool servers did not go up to the far end of the pool often enough and could also see who is out in the sun by the garden view rooms occasionally.
Overall, it was an excellent resort with great amenities and we hope to return in the future.
Tip: Bring a good supply of one dollar bills so you can tip the maids, those who stock the room fridge and your servers.
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana