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“Great place to relax”

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Secrets Royal Beach Punta Cana
Ranked #6 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed October 29, 2012

My wife and I stayed at the Secrets Royal Beach 10/17 - 10/26. After a check-in snafu that our bellhop, Miguel, assisted in getting righted for us, the stay at Secrets Royal Beach was fabulous. The room was very spacious, with a comfortable seating area. Bed was very comfortable and the bathroom was spectacular. There were two sinks and had a huge shower that always had hot water and drained properly. The maid service was "excellente". The food was wonderful, both at the specialty restaurants and the buffets. The best part, "No Children". There was no shortage of beach loungers and the drink service on the beach was great. The wait staff was pleasant and very friendly. The grounds are immaculate. We would definately stay at this resort again.

  • Stayed: October 2012, traveled as a couple
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7  Thank IMDAREF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this reviewResponded November 8, 2012

Dear Guest,

Thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to share you experience with other making a review on TripAdvisor.

We were delighted to read that you had an enjoyable stay with us and that you found your room to be very comfortable. Thank you also for your comment on our food quality and the friendliness from our staff.

Your comments are really valued and we hope to have the opportunity to serve you once again soon.

Best Regards,


Jazmín Rojas
Front Desk Manager Assistant
Secrets Royal Beach Punta Cana
Bavaro Punta Cana, DOMINICAN_REPUBLIC
T. 809-285-6518 Ext. 7904
a_recepcion.serpc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,624 - 6,630 of 9,784 reviews

Reviewed October 28, 2012

Went to Secrets for our 30th anniv and the minute we got to the room, we knew this would be good. We were greeted by a Happy Anniv banner on the door. Room was very spacious, comfortable seating area. Bed was very comfortable and the bathroom was spectacular. No fighting over the sink, there were 2. We could have put 4 people in the shower it was that big. The service was "excellente" The food was wonderful and because we love to try different foods, there was more than enough to try. The best part, "No Children". We had our choice of beach loungers, and the drink service on the beach was wonderful. The wait staff was pleasant and very friendly and we tried to seat in my favorite staff Jacqueline" areas for breakfast and lunch.
The sister property NOW Larimar was not good. Maybe too many little children particularly during nightime entertainment hours.
We hope to revisit this property since this was our best vacation ever despite having the tail end of a hurricane which curtailed our trip into Santo Domingo. Have been talking about it since we got home.

Room Tip: Try to get a room overlooking the beach or pool. we had a garden view but it was pretty
  • Stayed: August 2012, traveled as a couple
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5  Thank Dmaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this reviewResponded November 7, 2012

Dear Guest,

On behalf of our General Manager we want to thank you for choosing us for your vacation and taking the time to share your amazing experience with others.

We are so pleased to see that we are your new favorite place and that our services and facilities have meet your expectations while our staff have gone above and beyond to satisfy all your wishes.

Our happiness increase while knowing that you had a nice anniversary and for us will be more than a pleasure to welcome you back and give you a dream vacation again.

Best Regards,


Jazmín Rojas
Front Desk Manager Assistant
Secrets Royal Beach Punta Cana
Bavaro Punta Cana, DOMINICAN_REPUBLIC
T. 809-285-6518 Ext. 7904
a_recepcion.serpc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

We spent a week at this resort. Overall, the staff here is wonderful. The property as a whole was average. The property seems to be in a constant state of disrepair. Our room was okay. The bed was very comfortable but housekeeping was inconsistent. Several visitors have mentioned the seaweed on the beach. There did seem to be quite a bit on the beach and in the water, but that is not something that can be controlled completely by the property. The pool was okay. The pool bar was in disrepair with tiles missing around the edge. Finding a lounger could be difficult if you weren't at the pool very early staking your claim. This wasn't the high season, so I can't imagine how you got a lounger by the pool during peak season. We didn't have any issue with the food. The buffets were very typical. The hibachi and italian restaurants were over-rated. The seafood restaurant was phenomenal!! NOW Larimar is the sister property right next door. Children are welcome at NOW, but they aren't allowed onto the Secrets property. This doesn't make much difference when the door to your room faces the NOW property balconies. Screaming children were heard often. Not sure why anyone would pay extra for 'adult only' when you don't actually get that. There is a lot of pressure to attend their sales presentation for their timeshare. The gift shops were very high priced. If you want gifts to take home, shop the Duty Free shops at the airport. We weren't completely disappointed with Secrets, but I won't book this property again.

Room Tip: Rooms away from the NOW property are quieter.
  • Stayed: September 2012, traveled as a couple
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5  Thank Cruisin_Gurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this reviewResponded November 7, 2012

Dear Guest,


Thanks you for choosing us for your vacation and sharing on TripAdvisor your experience with us.

We really appreciate your time on detailing your stay for us and letting us know your point of view, so we can share them with the concerning departaments. Our sister property Now Larimar is a family hotel and we honor all our guest the access to their property as a plus to increase the variety of choices in differents terms. we regret this haven't meet your expectation and we hope to have another opportunity in the future to offer you our services, as we will strive to earn the best values on that visit.

Best Regards,


Jazmín Rojas
Front Desk Manager Assistant
Secrets Royal Beach Punta Cana
Bavaro Punta Cana, DOMINICAN_REPUBLIC
T. 809-285-6518 Ext. 7904
a_recepcion.serpc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

When you know that you want : a Top quality beach, not crowded at all, be attended and treated as a VIP, at the beach (drinks & food at any time...with bars and desks hidded down the beachs and plants, but very near) or at the 5 different restaurants, with an incredible swimming pool, along the gardens, there is only one place in the world I know that can afford it at once : SECRETS ROYAL BEACH at Punta Cana, Santo Domingo..
Indeed it is almost impossible to find a place with such a perfect clima, big sun at noon, but refresing at night.
The buildings are constructed with top Quality materials... so it makes that alltime machines and equipment, work 100% perfect...including elevators, ice machines, doors and lockers, showers and private baths... and ALL ALLWAYS CLEAN AT THE MOST.
Does not matter if it rains or the occupancy is 60 or 99%... Everything is allways clean as a Palace, and everything works. Including WIFI, TV, refrigerators, and, of course bars and restaurants.
One thing I appreciate very much was that if you like to be alone in privacity you can have it... Beach is big enough to be separated of other people and/or the music that gently arrives from the main swimming pool, where young people have their "meeting point" ... and this perfectly acceptable.
If you want to meet with people, there are many options aswell... from the main swimming pool, to sport activities, terraces with live music EVERY DAY in the afternoon... and the Disco, situated in a separate area, but only 5 m. walking from any room. From the rooms the silence is allways perfect. The quality of materials provide a non-noisy ambience absolutely remarcable.
Finalizing this decription the SPA services are at the same level of the rest of the Hotel, with a magnificent equipment and the best attention along the day.

If you have had the patience to read this repport, which is a sincere tribute to all good professionals at SECRETS ROYAL BEACH - Punta Cana, (from Management to Beach attendants), you will know where to go if looking for peace, sun, beaches, nature, spoiling services, and this on your own ambience and privacity, or sharing moments with other people.
It is your choice...
As Gral. Mac Arthur saido one day : I SHALL RETURN... !!

Las but not least a tribute also to BLUE PARTNERS SERVICES, the best option for transfers A/E-Hotel or visits around. Including one-day in Santo Domingo.

Room Tip: Ask for a room near to the beach...Then you have the sea at hand and the swimming pool at your feet...
  • Stayed: October 2012, traveled with family
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2  Thank Ignacio1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this reviewResponded November 7, 2012

Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking the time to post a review on TripAdvisor regarding your experience with us.

We are joyful to read about your amazing experience during your stay in our property and satisfaction with the services provided by all our staff members as all our property facilities.

We hope to have you back with us soon and have the opportunity to give you a warm welcome back home.

Best Regards,


Jazmín Rojas
Front Desk Manager Assistant
Secrets Royal Beach Punta Cana
Bavaro Punta Cana, DOMINICAN_REPUBLIC
T. 809-285-6518 Ext. 7904
a_recepcion.serpc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

Well, where to start? I have to say it was bitter sweet the first week and just sweet the second. In the first week we had to endure constant wooping, hooting, high giving, heehawing, shouting and screaming from rowdy americans. Now they obviously do things different where they come from, because I like to relax in the day and let loose at night. However the American holiday makers would start drinking the second the bar opened and were mortal by the end of the day. It was like spring break, or to us Brits, it was like Blackpool pleasure beach but without the vomiting and emergency stomach pumping,
The music blared from the pool bar all day, and became louder and faster as the day progressed. The variety of music wasn't all that great either, One example of an ear bleeding moment would be the time they played my heart will go on instrumental version, then they progressed to the Celine Dion version of my heart will go on, and if that wasn't enough, the spanish version of my heart will go on played shortly afterwards. I never want to watch Titanic again. The pool had various items floating in it by the evening. We came out from the buffet and looked into the pool, I saw a plastic cup, a 10 of diamonds playing card, a cocktail umbrella a straw and a furry scuzzy layer of smug floating on the surface. I don't know why they hadn't been removed, perhaps they were leaving them for the guests who couldn't get up at 6 o clock in the morning to steal a raft.
Come 8 o'clock, all of the day beds and rafts were taken.
To be frank, I would have rather put up with screaming, splashing, crying kids. For a couple of days we actually did.
I had a migraine one day and found the only place quiet enough was the toilet. Speaking of toilet, we got to know each other pretty well. I was quite sick throughout the first week.
In the evening we varied our food choices, by visiting all of the specialty restaurants bar the seafood one. Were not a fan of anything that lived in the sea prior to living on our plate.
The food is probably the worst of any hotels we have ever stayed at. Im not fussy about food normally, trust me my nickname used to be porko. It was just very bland and watery with very little choice. Kudos to the beach grill though, their food was our saviour.

The second week we noticed a massive difference in that the manager stood by and supervised the workers at the bar. The music was toned down throughout the day and the whole atmosphere changed. I loved it! The second he arrived we enjoyed our holiday immensely.
The room is cute and colourful and the bed incredibly comfy. It even comes with a pillow menu!
The staff at the resort are polite, friendly and very helpful. Without a doubt the best service we have ever encountered at an all inclusive resort.

We hired a day cabaña for $100.This included a butler, fruit bowl, champagne and 5 minute massage. I wouldnt recommend spending this kind of money, as the butler went for walkies every 5 minutes and wouldnt return for ages. The massage was the shortest 5 minutes of my life, but i was quite grateful for this as the lady really hurt me. I had sand on my back, but she didnt bother wiping it off. Ouch.

We went on a horse riding trip and swam with dolphins, which were both lovely.

The girls in the gift shop make up prices depending on their mood, this made buying cigarettes every day really interesting. Don't trust them.

All in all, the second week made up for the awful experience in the first few days. I wouldnt return to this resort just incase we had a repeat of the first week, but we would definitely return to another secrets resort. I would also say that americans would absolutely love this place, but europeans would feel a little outnumbered and outgunned.

Room Tip: If you enjoy peace and quiet, grab a room away from the pool bar. Swim out room excellent idea.
  • Stayed: October 2012, traveled as a couple
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6  Thank fruusje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this reviewResponded November 7, 2012

Dear Guest,


On behalf of our General Manager we want to thank you for choosing us for your vacations and taking time to post a review on TripAdvisor, sharing your experience at Secrets Royal Beach Punta Cana.

We want to apologize for not being able to satisfy your expectations during your stay, specially that first week. Thank you for letting us know about your perspective regarding the music variety, pool cleaning and food quality. we assure you this is not the way our guest are use to feel during their stay, but its very important for us to hear all our guest feedback and have the opportunity to improve in those points, which as you saw in the second week we are working on them

We are proud to know your satisfaction with the friendliness and services you recieved from our staff as the rooms and its amenities.

We hope to have the opportunity in the future to serve you and show you the quality of services and care we usualy give to all our guest. Also we know any of our sisters hotels will be happy to welcome you and give you all the services why Secrets is recognized.

If you need any assistance, please do not hesitate to contact us.

Best Regards,


Jazmín Rojas
Front Desk Manager Assistant
Secrets Royal Beach Punta Cana
Bavaro Punta Cana, DOMINICAN_REPUBLIC
T. 809-285-6518 Ext. 7904
a_recepcion.serpc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

We spent a 6 days here on business - the weekend was free time, and a mini-vacation. Phenomenal facilities, including free (except for optional insurance - $10) water sports. The rooms are large, well fitted, and have whirlpool baths on the terraces - a very nice touch. Great choice of restaurants on site, although the fish restaurant was well below the hype - not recommended. Standard buffet good, but like anywhere the options become repetitive after a few days. BUt you can't beat breakfast overlooking the sea!

Room Tip: Try to get a room in the west side block - better views and brighter
  • Stayed: July 2012, traveled on business
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3  Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this reviewResponded November 5, 2012

Dear Mr. Stephen;

On behalf of our General Manager, we want to thank you for choosing us for your vacations and taking the time to post a review on TripAdvisor regarding your stay at Secrets Royal Beach Punta cana.


We are happy to see that you have enjoyed your time with us, as you really liked our facilities, rooms, and service for all our staff. We regret that you didn't enjoy our Sea Food restaurant, even when you found a nice variety of restaurant on site. We really appreciate your comments, so they help us to take a look into those little details and improve in them, to give a delightful experience in your next visit to Punta Cana.

We expect to have the opportunity to serve you once again and show you more of our quality and services.

Best Regards,

Jazmín Rojas
Front Desk Manager Assistant
Secrets Royal Beach Punta Cana
Bavaro Punta Cana, DOMINICAN_REPUBLIC
T. 809-285-6518 Ext. 7904
a_recepcion.serpc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2012

My husband and I just returned from a lovely long weekend at Secrets Royal Beach. This was our first time in Dominican Republic and I can't wait to go back! The car service with Amstar was a MUST very professional and the car was beautiful.

We arrived and were greeted by a desk full of happy people! So willing to help. Our room was not quite ready so we were treated to a tour and brought to lunch on the beach by a wonderful staff member named Jacky, who helped us out many times during out stay with this and that! He made our week for sure!

The rooms are very nice. Simple contemporary decor, beds are very comfortable, and this says a lot because I have a VERY comfy bed at home and am usually struggling when I travel. The bedding was very cozy.

We were celebrating our anniversary and they made it very special with a banner on the door, and some special things throughout our stay.

I loved the beach and the service staff there were amazingly attentive, accurate and friendly.

The food was good quality resort food, a fair bit of variety, and really anywhere you eat is pretty good, even the buffet was nice. I have a very sensitive tummy and diary intolerances and was fine the whole time. This again says a lot as I struggle when I have to eat away from home.

I did not go to the evening shows but they did have them at the sister resort. I did go to the Kareoke night, super fun! I do however wish they had some night life on the secrets side as I had chosen an adults only place for a reason and found that much of the entertainment went on over at the family side NOW resort and I didn't really want to be around other peoples kids while on an adult vacation. That being said, I would go back for sure.

Overall I would recommend this resort to adults travelling with friends, and those couples who want less of a couples resort and more of a social resort without the rowdy parties. I am very interested in trying the NOW with my family given my experience, I will have to post about that once we get that trip in!

Room Tip: The pool rooms are quieter at night. The garden rooms closer to the lobby are near the fountain whe...
  • Stayed: October 2012, traveled as a couple
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Thank scrapbookdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach Punta Cana, responded to this reviewResponded November 5, 2012

Dear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach for your vacations and taking the time to post a review on TripAdvisor and share with the world your experience with us.

We are so glad to hear about your amazing experience with us and the great time you had from the arrival till your departure. We are proud to know that our staff happiness got you contagious and make you have a nice experience while enjoying our food and place.

Thanks for you comments about our shows, as our guest comments are so important for us to improve all our services, I inform you that we are already working in having more night life in the secrets side and soon it will be a nice reality.

Hopefully in your next visit you will be able to see all those changes and have a nicer and unforgettable experience with us.

We will be waiting for your next visit as our sister hotel Now Larimar too, will be our pleasure to give you a warm welcome back to your home away from home.

Further assistance, fell free to contact us.

Best Regards,


Jazmín Rojas
Front Desk Manager Assistant
Secrets Royal Beach Punta Cana
Bavaro Punta Cana, DOMINICAN_REPUBLIC
T. 809-285-6518 Ext. 7904
a_gerencia.serpc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Royal Beach Punta Cana

Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#6 On the Beach Hotel in Punta Cana
#6 Spa Hotel in Punta Cana
#6 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range: $280 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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