My husband and I went to Secrets Royal Beach for a get a way in August. .
Service: Service here was the best at any place I've stayed at for an all inclusive. Everyone really goes out of their way. This is the one area that I have no complaints about. The Dominican people are very hard workers and fun! Juan Manuel was Awesome!
Food: I can't believe some of the reviews about not liking the food here! The food was excellent. The Breakfast buffet was great! They had anything you could imagine. The beach grill was very good, Oceana- excellent- you must try the appetizer shrimp cheviche! Our favorites were Oceana, Spice ( now side) and the French restaurant ( Now side). The Romantic dinner on the beach was worth it. The food was ok, dessert was excellent but it was so nice being on the beach hearing the waves at sunset, very romantic! The mariachi band was so nice and they really made the dinner, I just wish I had money with us to tip them!
Lazy River- Very nice and relaxing.
The Activity Staff- They were great!! No complaints here.
Rooms: The rooms were very clean and really nice! Maid service was also great.
Pools: The pool area itself was smaller than I'm used to compared to other resorts so this was a disappointment for me.
Drinks: I was really disappointed in the tropical/ frozen drinks. I heard other people complain about this too. We tried almost all and were not wowed by any.
Music: The music that was played at the pool and lazy river 99% of the time was BAD! I complained about it, many people that we talked to said the same thing. When you go on vacation to the tropics you're expecting or'd like to hear caribbean music, reggae, etc. They played the same music over and over- like music from the titanic etc. This is a cheap and easy fix for Secrets and I HIGHLY suggest someone fixing this.
Beach- I know it's not the fault of anyone and it's nature but the time I was there the seaweed was really bad. Yes they tried to clean it up but it still was there.
Entertainment- This to me was so so. I'm not a stay up late person but the bands we did hear were ok. We did not attend any shows so I don't know how those were.
Sales- This is another area where I was not happy. Most people that go on vacation go on vacation to relax and not be bothered. The hotel should not have people hounding you over this vacation club, VERY ANNOYING! They should have pamphlets/ Brochures in the rooms and leave it at that. If someone wants to be part of a vacation club trust me they will ask.
Wine- This is a another Must fix for the resort- The house wine on the secrets side is TERRIBLE you have to pay for a bottle in order to get a good glass. Surprisingly the house wine on Now side was good. This baffles me since we were at the adults only and more expensive side. Again I heard others complain and this and it shouldn't be too hard for them to change but would make a world of difference with customers and reviews!
Overall I'd consider recommending this resort- I would MOST definitely recommend it if they made those changes I've talked about. I gave this resort a very good because most of my complaints I believe are so easy to fix and the service, food and rooms here were GREAT!
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana