We just had the most amazing time at your resort on our honeymoon from 6/25-7/2. We enjoyed one of your Presidential Suites and the amenities were incredible. While I could write a long review about the resort I would like to commend the most important part of the trip; the employees at your resort who made our time memorable:
#1: Yamery Vasquez - She was our favorite employees at the resort and should be complimented for her service. She served us EVERY night in the secrets plaza while we enjoyed the band. She was attentive to every single need we had. She remembered our favorite drinks and brought them to us immediately when she saw us come. She also brought us olives and peanuts every night without asking which she knew we also liked. She did this all with a smile on her face and could not have been more friendly.
#2: Oscar - He was a server at the La Rivera Buffet, Seaside Grill, and Oceana Restaurant for breakfast lunch and dinner many of the days we were there. He was in a tie for first with Yamery as our favorite employee because similar to her his service was exceptional and he could not have been more friendly. Even days he was not serving (he had to work in the kitchen some days) he would always take a minute to come say hi and make sure we had a great day and were perfectly taken care of during our meal. Even on days we would see him there all three meals he had a smile on his face and his service was exceptional. We enjoyed every single meal at these restaurants and it was all because of Oscar.
#3: Steves and Juan Manuel - They worked at the Caribbean Oasis as our personal butlers for the day when we rented one of the cabanas on the beach. Their service was exceptional and made my wife very happy because they taught her how to play dominos (which was one thing she wanted to learn while in the Dominican). For the whole day from 10am - 5pm they were there to bring us anything we needed (drinks and food) and they always were quick with their service and had a smile on their face.
#4: Isidro - He was a greeter/attendant at the spa and could not have been more attentive to our needs during our visit. He served us water and snacks without asking and showed us all the amenities of the spa (we loved relaxing in the quite room before our massage). He taught us how to use all of the hydro-therapy machines which were very relaxing when used correctly. We travel to many different resorts and usually get a massage; this was our favorite visit to a spa yet.
Whoever looks over these reviews please make sure these five employees get the kudos/commendation they deserve as they are excellent at their jobs and made our honeymoon fantastic.
Thank you for all you do.
-Peter and Lucy Romanowsky
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana