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“Nice Vacation” 4 of 5 bubbles
Review of Secrets Royal Beach Punta Cana

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Secrets Royal Beach Punta Cana
Ranked #6 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Waukee, Iowa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice Vacation”
4 of 5 bubbles Reviewed December 7, 2011

My wife and I went to Secrets Royal Beach for our 2 year anniversary in November. We had a really nice time and had some beautiful weather. The beach on the property is beautiful as well as the resort property overall. We spent most of our days lounging by the pool reading and relaxing. We did bring our own floats and enjoyed floating around the lazy river with our drinks. We were able to eat at all of the restaurants on both the Secrets side and the Now side. I would say the food was good but nothing exceptional. The Hibachi grill was probably my favorite. The room was very nice but I was a little disappointed with the view. The ocean view room isn't really an ocean view but more of a pool view with a very limited view of the ocean. I really enjoy sitting on the balcony and being able to see and hear the ocean but that wasn't possible. We really enjoyed ourselves but I'm not sure we would go back. Not because there was anything wrong but just because we enjoy going new places and there was nothing over exceptional to make us really want to return. Overall it was a very nice resort in a good location with many more possitive attributes than negative.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gorm63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Washington, DC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 6, 2011

I spent a week at the Secrets Royal Beach Punta Cana, with a group of 9 single friends. We ranged in age of 30 to 75 and each of us had a great time, there were lots to enjoy, eat, drink and plenty of activities for all ages. The facility was amazing, we stayed in the swim up suites, and the winding pool outside of our walk out was phenomenal.

The temperature was perfect, although we did have a few tropical showers, but it was just that, tropical showers that lasted a short time and you went right back to your activities. The food and service was great, the facility was very well managed and kept and the staff was superb.

There is a lot of seaweed at the beach that washes ashore daily; however the staff does a great job of staying on top of cleaning the beach as well as the pool. The beach and pool side service was constant, you never had to look or wait for a server; they were at your beck and call.

The shows and entertainment were filling and all of the staff that we encountered went above and beyond to make sure our trip was enjoyable. The spa treatments were good, but I can't wait to go back for treatments in the spa sanctuary which is currently being built and I believe will open the end of this year. Secrets Royal Beach, is all of that starting at check in with Leany, cocktails with Gladys, activities with Winnie and our French meals with Flourentino, they all treated us like royalty. I can't wait to go back, as they say at Secrets Royal Beach "excellente'".

Room Tip: Treat yourself upgrade to the swim up rooms
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  • Stayed November 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CupcakeDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed December 6, 2011

My wife and I after staying inother resorts decided to try Secrets RB ....BIG MISTAKE! The rooms are cookie cutter rooms (all the same layout) one has to be a contortionist to see the ocean from your balcony, so there is really no actual 'oceanview room" as you many expect, bring your binoculars. The hotel does not have a casino or evening night club, one has to go to the adjoining hotel Now Larimar (which isn't an adults only resort so you can imagine the crowd/kids) for evening entertainment. Although we went for a little R&R we found the place to be boring, not many activities during the day. Before I forget, the air conditioning has it's good days and bad. As a matter of fact one of the restaurants could not open for evening dinner because it was so hot in there.

The food was EXCELLENT as well as the SERVICE, and PEOPLE, that much I have to say. *****Money is tight now-a-days spend it wisely!!!!

  • Stayed June 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Thomas115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resident_Mgr_Asst, Manager at Secrets Royal Beach Punta Cana, responded to this review, November 3, 2012
Dear Secrets Royal Beach Valued Guest,

First of all we would like to apologize for the inconveniences you have encountered during your stay.

We are happy that you enjoyed our delicious food in our Restaurants and the service provided by our excellent staff.

We at Secrets Royal Beach are never happy, when a guest leaves our beautiful Resort not fully satisfied.

We are always trying our best to fulfil every wish of our guests, but unfortunately sometimes it is not possible.

We hope to be given another chance to recover your trust in our company.

Respectfully,

Secrets Royal Beach Punta Cana Resort & Spa
Av. Alemania S/N , El Cortecito, Bávaro Beach
Provincia La Altagracia
Republica Dominicana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay
1 review
5 of 5 bubbles Reviewed December 6, 2011

We spent 5 nights at the Punta Cana Secrets and the best part of our stay was the fun we had with Speedy, Stephaine, Blondy, Winnie, Akon and Isaias as our entertainment guides. they made sure eveyone who wanted to be involved was warmly invited to zumba, water aerobics, and dance lessons to name a few. It's always a pleasure to experience the excitement and pure joy of people who truly enjoy their work. Kudos to all of the above!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravellightGreenBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed December 6, 2011

I am very very happy with everything about Secrets Royal Beach, especially the excellent animation team including Speedy and Stephanie. Thank you for an excellent time!!!!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zwna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemmons, NC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed December 6, 2011

My wife and I just returned from a week at Secrets. We would not return. The property is beautiful and the beach is spacious. The water is nice, but filled with seaweed at the shore. The staff was very friendly and eager to help. The food at the restaurants was adequate, but not exceptional. Sevice was inconsistent. We were seated one night at the Oceana restaurant and 10 minutes went by before anyone came over to take a drink order. We left. Another night at Spice restaurant, located next door at Now Larimar, we asked for a before dinner cocktail and received a blank stare from our waiter. He brought over another staff member more fluent in English who took our order. After 10 or more minutes with no cocktail, our waiter brought over a bottle of wine. Again, we left. Our biggest complaint was the noise at night. A live band plays in the courtyard each night until 11:00 and recorded music continues until midnight or later. Our room was near the courtyard and it felt as if the band was in our room. I suspect any room fifty yards or more down the corridor from us would have been similarly affected. After two nights of this, we asked to move. The desk clerk told us to return in the morning to move. At 8:00 am, the clerk on duty told us to come back at 2:00 to move. At 2:00 pm, the clerk on duty told us to come back at 6:00 pm. Exasperated by this run around, we told them to forget it and we toughed out the rest of the week. This would be a great resort if you like to lie on the beach and drink all day and party until midnight. For us, it didn't work and we will not be back.

Room Tip: As far away from the courtyard as possible.
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank TravelerClemmons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resident_Mgr_Asst, Manager at Secrets Royal Beach Punta Cana, responded to this review, November 3, 2012
Dear Secrets Royal Beach Valued Guest,

Thank you for your time and effort writing a review about your vacation experience at our beautiful Resort Secrets Royal Beach.

Please accept our sincere apologies for any inconveniences you have encountered during your stay.

We regret not being able to meet your expectations. We take every comment serious and your points of criticism are beneficial suggestions to us to improve the service quality to our valued guests like you.

Thank you again for your genuine feedback.

It will be a great pleasure to be able to serve you again in the future as one of our precious guests.

Respectfully,

Secrets Royal Beach Punta Cana Resort & Spa
Av. Alemania S/N , El Cortecito, Bávaro Beach
Provincia La Altagracia
Republica Dominicana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed December 5, 2011

This was our third trip to Punta Cana and our third different Resort. When we arrived we were greeted with a cold towel and glass of champagne, check in was a breeze, no bracelets, and our room was ready right away. But first we had to be "welcomed" by their representative - aka timeshare sales! A firm "We're really not interested" ended the pitch after about 10 minutes.

The resort is beautiful, very well maintained and clean. We saw people constantly sweeping the palaza. They raked the entire beach every morning picking up all the little bits of garbage as they went. Housekeeping kept our room spotlessly clean as well everyday. Our room was always made up by the time we came in from the beach at the end of the day. The turn down service is a very nice touch - I loved how they left a bottle of water and glass by the bed. The mini-bar was replenished everyday as well.

We had an ocean view room. Highly recommend this - the view was spectacular, saw the spectacular sunrise right from our balcony. All rooms had the jacuzzi tub on the balcony - we used ours a couple of nights, it was beautiful looking up at the stars!. The bed linens were high quality - probably the nicest of any place we stayed, and the beach and bath towels were incredibly soft and plush. I really liked how the beach towels were already in your room and you didn't have to do the card thing. When you wanted a new towel, you just took it and exchanged it, no problems.

We ate at all the restaurants on the secrets side. The buffet was surprisingly good. The omelet bar was great - don't forget to tip these cooks as they are very hardworking over the hot grill. Lots of fresh vegetables to make nice salads for lunch. Pasta bar was great and they did panini's as well. Loved the grilled hamburgers and chicken cooked outside as you waited. I also liked how they didn't stop you from taking your food back to you beach chair at lunch. We also ate at the Seaside Grill and had amazing beef tenderloin, and also at the Oceana. The Oceana has a tasting menu and we enjoyed this as well - the chocolate volcanos for dessert were amazing. We also tried the Spice on the Larimar side - this was your typical Japanese dinner - it was average, but a fun experience, and a great way to meet people. We also ate at Capers on the Larimar side - this was ok - my gnocchi with marinara sauce tasted like it came out of a can.

The beach is of course beautiful, the palm trees on the beach make it a really nice carribbean feel. There was a lot to seaweed, but it was cleaned up everyday. Service on the beach was amazing, as it was throughout the resort. The waiters work incredibly hard in the buffet, and are super friendly, will do anything for you.

We did use the pool one day, the lazy river was beautiful and relaxing. If it had a current to pull you through it it would be spectacular. But it was very clean, we saw them vacuuming it every morning.

The night time entertainment at Secrets is sadly lacking. The band they have playing every night, while they are good, they play music from the 70's or earlier - and only the kind of music my parents would like. There was no dancing to this! They need to spice this up and play to the crowd that stay at secrets, (30 - 60 years old). We did go to a couple of shows at the Larmiar, which were pretty good, but it was bed-time at secrets.

Overall it was a great vacation, very relaxing, perfect service, felt very pampered the whole time. It was too bad we missed the spa opening by one day. I would recommend this resort for a relaxing stress free vacation, my only complaint is the night-time entertainment.

Room Tip: Oceanview on the third floor facing south so you get a great view of the sunrise.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank newbieCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Royal Beach Punta Cana

Property: Secrets Royal Beach Punta Cana
Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#6 Spa Hotel in Punta Cana
#6 Luxury Hotel in Punta Cana
#6 On the Beach Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Secrets Royal Beach Hotel Punta Cana

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