I'll never go back there!
1- the rooms: We changed three times our room: the first room had air conditioning problems. the second was just next to a noisy elevator, then we were told that there were no available rooms left, so, if we wanted to change the room, we had to pay more for an upgrade, we refused and they gave my wife and me a room with separated beds (but this was the least problem).
2- the sea: we underwent 12 hours plane for a sea full of seaweeds. Italy is much more better.
There are too many motorboats (parasail, speedboats, excursions) running backwards and forewards all the day too close to the beach, so -also on the beach- the air smells of gasoline and you don't feel safe when you use their catamaran. Horrible. When we complained about this, we were told: "we have to work".
3- water sports: I unfortunately decided to follow a windsurf lesson. While we were in the water, the pseudo-instructor fell down from the surf and, falling, he pulled hard behind him the mast which hurt my forehead, I was seriously injured and almost fainted. Nobody helped me, although I was bleeding. Alone I had to look for the infirmary. After 25 days I still have a scar on my forehead.
4- the service: we sometimes had to kill beetles in our room, after the room-cleaning the corpses of the insects laid on the ground. This meant the the ground wasn't cleaned.
5- if you want a good service you have to tip...
6-there are 2 swimming pools. one with a bar and another bigger where you could't drink. In the swimming pool with the bar there is more alcohol than water, in the second swimming pool there is no control: we saw people drinking smoking eating and much more in there.
There is much more to complain about, but I think it's enough.
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana