First of all, this is not a hotel, but a branch of the major complex bahia principe. You have no exclusiveness whatsover, no dedicated entertainment, only one buffet and one restaurant a la carte all other restaurants are located in Ambar or other hotels and the worst part is the construction works going on, which kept us from using one of the pools, located just in front of the building under construction, with noise constantly - not what you expect for your holidays...
The first room we were given was just in front of the construction in progress, but half of the rooms face this view (I will post some pictures).
The beach area in front of the Esmeralda is used to keep the boats and nautic equipment of the water sports area, so you cannot swim there. You can either swim at the beach in front of Riu hotel or with the other guests of bahia principe punta cana, bavaro and clube premier, but the beach is very narrow, dont think it is enough for a resort with this size (4.000 guests).
The extra money we paid for this hotel was supposed to give us exclusiveness and premium service, and in return we ended up the beach at Riu hotel and services at Ambar and other hotels.
The second room we got was very nice, facing the club golden, as the 1st room was too noisy (construction works). The bed is very comfortable, room very spacious and clean. But this is what you expect in a 5 star hotel.
The food is very good at the buffet (Jazmin and Arrecife snack bar) and employes are especially nice at the Jazmin buffet. The a la carte restaurants we didnt like as the food had no taste whatsoever.
Reception/lobby people were very unfriendly and unhelpful, we never met such people anywher in the world, even when staying in lodges or 3 star hotels people smile and try to help you. We asked to contact our tour operator and the receptionist said to call them ourselves using the phone of the luggage guy...
As previous reviewers said, the drinnks are very sweet, but OK.
The night entertainment is nice.
To sum up: we wouldnt advise our friend to stay here, especially for the price we paid.
We think there is lack of information and we would never go to a resort if we knew it was still under construction.
- Official Description (provided by the hotel):
- Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (free of charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (free of charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Esmeralda Hotel Punta Cana