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“Great All-Inclusive Resort with some Caveats.”

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Luxury Bahia Principe Esmeralda Don Pablo Collection
Ranked #29 of 110 Hotels in Punta Cana
Certificate of Excellence
Amherst, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great All-Inclusive Resort with some Caveats.”
4 of 5 bubbles Reviewed July 13, 2014

We are a family of 4 with 2 children, 18 and 21. This was a perfect resort for our family as well as family reunion when the rest of our extended family joined us there, ages 5 to 85. The rooms were quite spacious, nicely decorated and clean. The restaurants offer a nice variety of foods, and are generous with the beverage offerings. Beware of the vendors walking around the resort selling various day trips. We purchased the dolphin experience for $195 and when our daughter arrived at the attraction and waited for an hour, she was told her voucher was not valid, they were fully booked. By the time she returned back to the resort, most of the day had been wasted. After reporting this to the resort and vendor management- the vendor did refund our money and paid for us to go with another company. We booked another trip for the next day with Dolphin Explorer through Cheap Caribbean and it was a much better experience.

All of the Esmeralda employees were very polite, cheerful and attentive. Do make sure you bring plenty of $1s, $5s and $10s to tip. We usually tip for a job well done after the fact but it appears in the Dominican, you need to tip up front to ensure first class service. And you do not necessarily have to tip but it does help and in our case, we were so pleased with the service that we were happy to do so.

If you prefer finer dining- make sure you email the resort 2 weeks ahead of your trip and request a reservation at Don Pablos (adults only) Portifino (adults only) Takara and Bella Italia. We were able to eat at all the places we wanted to but there was some effort to accomplish that. All in all, the food was best at Don Pablos and very good at all the other restaurants.

We spent a lot of our time at the ocean. The current is strong but we swam every day. We also utilized the sailing and kayaks. Make sure you reserve them early enough in the day. Beach vollyball and dancing on the beach were also big hits with our kids.

All in all, it was a wonderful vacation. The only reason I would not rate this resort a 5 star would be the challenge to get clean towels daily (sometimes we received 2, sometimes 4- never wash clothes although requested, and hand towels sometimes). They also say they refresh your fridge daily and ours was only done correctly 2 out of the 7 days we were there. The maid service was not consistent but we managed fine. Would definitely go back!

Room Tip: Building 90, 91 and 92 are all perfect locations. Pool view is best.
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  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank knotbyknot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, July 14, 2014
Dear client,

We do not know how to thank you for this kind of comments. Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. I am thrilled to know that this was the perfect place for your family reunion and we have provided a great time here, also you find worth to mention our helpful, polite and attentive staff.

We are already waiting for you in this paradise for another family holiday at Bahia Principe Hotels & Resorts.

Kind regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,513 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,495)
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English first
Birkenhead, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 13, 2014

Beautiful resort. Food and drinks were great. Beach amazing. Ramon (towel exchange) such a lovely man as was Joel (security). Alexis,pool bar, and Valene, all very hard working and always happy. So good have booked for next year, we never do that. But couldn't ask for a nicer holiday.

  • Stayed June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
5 Thank Tommy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, July 14, 2014
Dear Tommy,

Thank you for highlighting our beautiful Resort and It is a pleasure to know that you experienced a fabulous time and you are so grateful with the staff you have mentioned.

I want to see you soon and have the pleasure to meet you next time!!!!

Always at your disposal,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 12, 2014 via mobile

Just came back from our second trip at the Esmeralda. It was amazing! We traveled there 5 years ago and did not think everything would be as perfect as the first time. The food was awesome, always good always fresh and always diverse. Loved that they had a vegetarian menu Everyday available! The place is super clean. Rooms, ground, restaurants, pool was always clean. A special thank you to Victor and Joangel our butlers for all of the special attentions. They made us feel like we were family! They are so wonderful. Special thanks to Victor for the scented pillows and the red roses petal bubble bath... Just amazing! Tried a few a la carte restaurant and they were all good. But a special thumbs up for the Don Pablo restaurant. Banana flambéed... Need I say more? I recommended the Esmeralda 5 years ago and i am recommending it again. Perfect place, perfect vacation!

Stayed July 2014, traveled as a couple
Helpful?
2 Thank angel1627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, July 15, 2014
Dear Angel,

It is an honor to know that you loved our Luxury Bahia Principe Esmeralda for second time and it was amazing once again and to read that our personnel had hosted you with the natural warm and hospitality that characterize the Dominican people. They will be delighted to know that they are making a difference in each guest experience, especially Victor and Joangel.

Thank you for your comments and looking forward to seeing you soon in this perfect place.

Happiness is in your heart, get it!!!

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 12, 2014 via mobile

We loved our vacation at Bahia Principe Esmeralda especially due to the excellent service of Gabriel (kept the beach spotless and always with a smile), Ramon (pleasure to get nice clean towels from every day), Enrique ( great restaurant/floor manager) and entertainment crew of Pedro and Mario.

Thanks everyone

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, July 13, 2014
Dear Paul,

I am delighted to know that the personal attention you received made you feel that we really cared about you. This is what is allowing us to make a difference in each guest experience and motivate us to continue striving towards excellence.

We will love to have you once again and provide another unforgettable experience.

Always at your disposal,

Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carteret, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 11, 2014

Great time. Great place. Amazing vacation. We had a memorable vacation. The was super clean. The people were very attentive. The food was great. I do wish that there were more nightly activities. The only negative was the WiFi availability. It was very expensive; $49 for 7 days.
We loved the place so much that we bought some vacation weeks. Will definitely return.

Room Tip: Top floors seem to be have less A/C power and effectiveness
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  • Stayed June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
6 Thank PapDiouf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, July 12, 2014
Dear guest,

Thank you for sharing your excellent feedback and we pride ourselves knowing you had an amazing vacation here. I will take your comments about Wi-Fi into great consideration for improving our services.

We will love that you return once again to any of our hotels and next time exceed one more time your expectations.

Sunny greetings,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 11, 2014

We stayed at the Esmeralda as a group of 16 from June 12 to 19 and it was amazing! Our butlers (Victor and Jenny) were the best. Charlie and Dhaira at the front desk were very friendly as well as Mabel and Pedro. We have been promoting this hotel to our friends and other family members since we got back. You cannot go wrong with this hotel. Another thing that impressed us is the management willingness to walk around and talked to the guests. We travel very often and we have never seen that happened at other hotels. No mosquitoes by the way. Overall, thank you to the management and all of the staff for an amazing vacation. We will surely return in the near future.

Room Tip: Ask for building 90 or 91 facing the pool. Also ask for 2nd or 3rd floor.
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  • Stayed June 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, July 12, 2014
Dear Michael,

It is a pleasureto know that you had the best family vacation ever at Luxury Bahia Principe Esmeralda Don Pablo Collection!

We are glad to know that you value our services and the dedication of the staff day by day, since management from butler staff.

We hope that you come back to the Dominican Republic and stay in any other of our resorts in the near future.

Best thing since sliced bread!!!!

Greetings,

Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Michigan
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

We stayed at he Esmeralda for 6 nights and it was an amazing experience! Everything was taken care of by our amazing butler Joangle! I would recommend this place to anyone who is traveling for the first time. Very welcoming. We walked up and down the beach 2 miles and none of the resorts were as clean as ours. The Esmeralda was probably the nicest of all the hotels in the resort, right on the water, kid friendly, kind people, everything was great! All buffet places were excellent. The restaurants at the resort were pretty decent. We ate Le Gourmet which was our least favorite. Don Pablo, El Olivo, and Mikado were amazing! We couldn't pick which we liked more. To say the least we were very pleased. We will definitely come back!

  • Stayed June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank klaudiabaran0521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, July 12, 2014
Dear Guest,

I am thrilled to know that you had a beautiful stay at the Luxury Bahia Principe Esmeralda Don Pablo Collection!

I greatly appreciate that you have taken time to recognize our hardworking staff, specially Joangel and I thank you for your recommendation.

I will be looking forward to your return to the Dominican Republic!

Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Property: Luxury Bahia Principe Esmeralda Don Pablo Collection
Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#25 Top resorts Hotel in Punta Cana
#26 Spa Hotel in Punta Cana
#28 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
Official Description (provided by the hotel):
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana

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