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Luxury Bahia Principe Esmeralda
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Reviews (7,463)
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Reviewed January 5, 2014

The Esmeralda was almost perfect. We had read many of the reviews on Trip Advisor and took a lot of the advice written here to help make our stay perfect. We emailed a room request for adjoining rooms and requested our a la carte dinner requests and were very happy to have all of our requests met. The front desk staff at check-in were pleasant and efficient. All restaurant and bar staff were very nice and accommodating; we never had a problem with any staff. The resort is clean and well maintained. The food is good for the most part; the mexican a la carte was our only disappointment, the food was not very hot and not overly appetizing. We left a written request (in Spanish) along with a tip for a face cloth and the cleaning staff accommodated our request. The trolley service between our resort and the main lobby of the Bahia Principe was efficient. All in all we did not have any problems and we would definitely return. The beach was beautiful and clean.
Our only quibble was with the New Year's Day brunch that was advertised from 10:30-1:30. We went at 11:30 to discover breakfast was over and lunch had not begun.
The New Year's Eve event was well done and enjoyable. We attended with our 19 and 16 year old and we all had fun. The fireworks were fabulous.
I would recommend the Esmeralda or Ambar, rather than the Bavaro or Punta Cana, as they seemed less busy and congested.
We would also recommend an upper floor room as we could hear the people above us moving chairs, etc.
Another recommendation is to try the Dominican a la carte, as it was fantastic and the staff were even better than the great staff at all of the other restaurants.
A tip and some attempt at Spanish are very welcomed.

Stayed: December 2013, traveled with family
4  Thank vacationhoundToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded January 6, 2014

Dear Customer,

It is a pleasure for our Luxury Bahia Principe Esmeralda family to know that we have provided you exactly what you need, thank you for recommending our Dominican a la carte restaurant and for mentioning an excellent staff and good food.

We would like to cater you once again in our all-inclusive hotels on the Dominican Republic with Bahia Principe Hotels & Resorts and continue providing the greatest experiences.

Always at your disposal,

Vianca Graciano
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Our journey was from Mallorca via Madrid to Santo Domingo,with bad handling at airport it took us 20 hours in all so it was not an auspicious start!
We have been 6 times in all to Bahia Principe Resorts and I have felt that each time the complaints made by clients were not always justified. I refer to 1 made by a family with 2 teenage girls. The Dominican culture is extremely different to USA or Europe. They have a totally different idea of a woman's role in society and usually mean no harm.We have been with our 2 teenage daughters to a resort and explained to them that people are different all world around. They need to learn how to cope with different situations and understand different cultures. The Dominican men and women ooze sensuality and they are like this from an early age, you only have to watch them interacting with each other or dancing!!
We found that most of the staff were helpful and friendly but wherever you go there's always one who isn't.We found the staff lively with smiling faces even though we had to get used to the slow pace that they work, again the Dominican culture and weather is different and this affects their work ethic.
As to no dancing at the Esmeralda we watched people dance every evening in front of the live music. It was sedate compared to Punta Cana but that's why we chose it! If there was constant entertainment, loud music and partying we would not have gone there.
We found the rooms really good,clean and well stocked fridge.The details were fantastic ie,iron facilities,fresh fruit, pool towels...
The food in buffets was very good with an excellent choice.We ate in several of the restaurants and enjoyed most of the food.
The pools were clean and quiet,the universal problem which no hotelier has managed to solve is the sun bed race! Being only a couple we solved this by using sunbeds at the side of The Geranios Buffet, although there was no pool, there was complete peace and quiet! It was no hardship to walk to pool,slip into water and get a drink in the swimming pool bar!!!
The beach was long and perfect for walking and catching sun at the same time!
In all we had an excellent, relaxing break and would return, as to travel and enjoy a change of culture is so enriching for everyone.

Stayed: December 2013, traveled with family
5  Thank Bronwen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded January 6, 2014

Dear Bronwen,

We are very pleased to read that you enjoyed of a great holiday with your family. Thank you very much for taking the time to analyze our personnel behavior and to share your thinking about the Dominican culture as you mention is very different from the rest of the world.

At Bahia Principe our goal is to make your vacation become an unforgettable experience.
All-inclusive luxury hotels on Punta Cana with Bahia Principe Hotels & Resorts.

Warm greetings,

Vianca Graciano
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

I have only wonderful things to say about this place. We visited from NJ with another couple in March. The staff was friendly, attentive and always made you feel at home. The food was good and we never had a bad meal. In fact, we ate too much if that tells you anything. I recommend making all your dinner reservations prior to your arrival.
Our favorite part about the trip was Manolo! He was our favorite bartender for many reasons. He remembered what we like to drink, was always friendly, and a great conversationalist! Manolo really made our trip. The hotel grounds are beautiful and well kept. The swim up bar was the best and the drinks are fantastic! If I had one complaint it would be that the hotel did not have a hot tub.The nights are chilly and a hot tub would have been a bonus. This hotel is massive, and you will not be bored! I highly recommend going with the premium wristband, which you can only get if you stay at the Esmeralda. We felt very safe at this compound and would recommend staying here to all.
The beach is beautiful and we never had any issues getting a cabana.

  • Stayed: March 2013, traveled as a couple
    • Value
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1  Thank megsbelott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded January 6, 2014

Dear Guest,

It is wonderful to read that you had a perfect vacation from start to finish in our Luxury Bahia Principe Esmeralda Don Pablo Collection. Thank you for acknowledging Manolo, who made your trip better and made his best to make sure you were having a great time.

We hope you will be willing to give us the opportunity to cater you once again at our Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

Kind regards,

Vianca Graciano
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

We have been in DR 4 times,and this one made me think this was the last. Upon arrival at the airport, the bus driver from Prieto Tours took us to the wrong resort. Okay ,mistakes happen .At the reception desk they could not find our reservation, and after they found it ,we were told that the room was not ready. I pointed to the sign they had at the counter saying check in 3.00 pm, and it was already 3.30, and their answer was " yes ,but". we went to eat and by 4 we were taken to the room. The room is a normal decent one.Very clean.but right next to the construction site.They are building a new building and work night and day, and yes we woke up in the middle of the night several times with the noise and upstairs has was always dirty from the dust coming from the construction site(they have a plastic separating the area).
The food is fine. the buffets have a good selection and there is something for everybody. Breakfast is amazing, they should keep it open all day.
the beach is beautiful but extremely crowded. We are talking about having to go the beach and stay there at 6.30 am to get a palapa and 2 chairs ,because by 10.30 11.00 you can't even find chairs. the beach is so crowded that you have people sitting 5 inches away from you.
On the day of the departure we went to the place where we were told by Raul ( the representative of Prieto Tours) to be picked up and taken to the airport.
After 2 hours waiting and having called the company twice , and being told that they were on their way, an employee of the hotel called them again and we were told to get a taxi because they were not coming. We were able to get a ride to the airport,1 1/2 hr before the plane departure,and we had to pay 50 dollars. So my advice is, DO NOT BUY PRIETO TOURS OFFERED BY TRAVELOCITY. THEY ARE A SCAM.
Later i contacted Travelocity and 40 days later i am still waiting for an answer.

Stayed: November 2013, traveled as a couple
1  Thank Isabel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service. at Luxury Bahia Principe Esmeralda, responded to this reviewResponded January 6, 2014

Dear Isabel,

We would like to thank you for bringing to our attention the comments about your stay in our Luxury Bahia Principe Esmeralda Don Pablo Collection.

We would like to mention that we are very clear that the customer is the most important, being the same central axis that governs all our activities and our ongoing efforts for the sole purpose of offering stays fully satisfactory.

It is for this reason that constructions are being carried out in compliance with strict control of time in order to preserve the rest of our customers and if necessary we make every effort to provide a room change in case the peace and quiet is affected by some kind of nuisance.

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

We had our wedding on December 11, 2013, and from the start in contacting the resort, everything was fabulous. The wedding coordinator office was very professional and answered our emails in a timely and descriptive manner. Our room was the normal junior suite and every other room was just as beautiful. We picked the beach gazebo in our Sunshine package as it was the most breathtaking setting for the wedding, had our vows exchanged at noon, took pictures and made a video right after the ceremony, went to the nearby beach buffet for lunch, (the Snack Bar Arrecife), and then back onto the beach for more pictures and drinks. At 5pm, we went to the rooms to freshen up and change for our wedding supper at the El Pescador, (several minute walk from the Esmeralda rooms), which was beautiful with our wedding cake. The day was magical and the rest of the week was also fabulous as the kids played at the big children's water park while the adults had a round of golf next to the resort as well as renting a catamaran for a "beach party!" And for 7 days, we enjoyed the long clean beach that wasn't that deep from the sand and ate a lot at the buffets which had great food for everyone. All in all, a wonderful value for this "Sunshine" wedding package!
We did bring our photographer but in hindsight, the resort photography, Erick Jeffers, (who worked on the Sunshine package as it gave us 10 free pictures), was just as good if not better than ours. In other words, we would definitely consider hiring Erick if we had to do it again! (I have added some pictures here and also have a Youtube video if you search under:
Wedding Harlem Shake Wallace

Plus Charlie at the front desk/reception was very helpful as he always had a warm smile and did everything to accommodate our wedding party. (Our party was 24 adults and 3 kids). And Luis in the main buffet, (Buffet Jazmin), accommodated our large group everyday for either lunch or dinner.
Bravo and thank-you Bahia Principe!

Room Tip: All rooms are great!
  • Stayed: December 2013, traveled with friends
    • Value
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Thank bizeebeever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded January 5, 2014

Dear Client,

Your recent review motivate us even more to continue providing our valuable guests the most amazing experiences and the most warm service. Our hard working team will feel proud to hear that their effort is so well appreciated. Thank you very much regarding your comments about our wedding department and that this special day will be an unforgettable day for you.

We would be absolutely pleased to have the opportunity to welcome you once again in Luxury Bahia Principe Esmeralda Don Pablo Collection.

Enjoy an all-inclusive holiday as a couple with Bahia Principe Hotels & Resorts.

Kindest regards,


Vianca Graciano
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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