Had previously stayed in the Punta Cana section of this resort 3 years ago and had enjoyed the stay. Could not think of a single thing to complain about last time.
This time around, I was travelling with 12 other family members.
Arrived by bus for airport at the Punta Cana lobby, and there is no way to go directly to the Esmeralda lobby, so we all had to take shuttles/trolley to the Esmeralda section of the this resort. Because of the large size of our party, and the other arriving guests, it took a few minutes to get the carts, load baggage and people.
Arriving at the Esmeralda resort, we were escorted to the lobby bar area, where the we were asked to sit and the staff would return in a minute to give us the room keys, towel cards, etc. We were all given a welcome drink.
The next hour was a comedy routine of unorganized bedlam.
The staff came with packages of room keys calling names, and every once in awhile they hit on a name of our party or someone else that was also arriving. Then they went back , got more and went through the routine again. When we got our packages with our names on it, they took them away to see if the rooms were available. If your room was ready, you got your package with the keys back and a bracelet was attached to our wrists. Although we were relaxing in a chair outside and able to get some drinks from the bar, it really did take about an hour.
Once we got into the room, it was excellent, but my view was overlooking a utility building. The room was large, clean, well stocked every day. The maids did a great job cleaning, and the doing towel art. They were friendly and turned down the bed nightly, leaving chocolates. The TV had bad reception on some channels, and no sound on some channels. I thought it was satellite issue, but after a few days I took a look at the cable connection, and the connector at the TV was badly done. Touching it lost what signal I had. I reported it early in the day and they said they would send someone. When I returned at the end of the afternoon, nothing had changed. When I returned to the front desk they had no record of it. I pointed out the employee that I had reported it to, and then they said they would have someone come soon. The tech came within the next hour and suddenly I had all the channels, with great picture and sound.
Beach Is beautiful, with lots of shade available, but crowded.
Restaurants- Food was good, but reservations for A la cartes were difficult to get as hotel was at 100% capacity. Some of our party were turned away at the buffets because it was full, and asked to go to other buffet. Garden Grill was excellent.
At checkout , moving everyone and luggage back from the Esmeralda to Punta Cana lobby is again a bit of a logistical exercise, but it does work.
Payed the weekly fee for the internet ($49) and the speed was good, reliable, and worked throughout the resort (even the beach) !
Overall little annoyances, but a great vacation.
- Official Description (provided by the hotel):
- Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (free of charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (free of charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Esmeralda Hotel Punta Cana