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Luxury Bahia Principe Esmeralda Don Pablo Collection
Ranked #29 of 110 Hotels in Punta Cana
Certificate of Excellence
Stratford, Connecticut
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Had a great time”
4 of 5 bubbles Reviewed June 25, 2013 via mobile

Hotel was better then I expected was treated very good by staff especially by our maid who made us feel like royalty also the bartenders n wait staff where excellent can't wait to go back next year but next time my grown kids will go with there kids thank you for a great time

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caculo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, July 2, 2013
Dear Guest,

It is wonderful to read that our Luxury Bahia Principe Esmeralda Don Pablo Collection was better than you expected. Furthermore, it is an honor to hear that you received the warmest welcoming from our staff.

We are looking forward to cater you soon!

Family holidays with Bahia Principe Hotels & Resorts.

Always at your disposal,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,536 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,504)
Date | Rating
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  • English first
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English first
Plovdiv, Bulgaria
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

The one and only problem was that the holiday was to short, otherwise all was excellent. The food , the weather , the beach , the pool , the Mama Huana and etc. For some reason American’s and / or Canadians like to speak out loud , so we were all the time part of the listeners list obviously , but by the end , I was improving my English mentally :-) ...The beach is really nice, the pool also, the bar at the pool is much better then the one on the beach. I did enjoy all restaurants and all meals. Loved the idea of Champagne with orange juice in morning for breakfast. So, my advise after all is : Go :-) and enjoy .

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Victoria_Borges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 26, 2013
Dear Victoria,

We greatly appreciate your feedback. It is wonderful to hear that you advised others to come to our Luxury Bahia Principe Esmeralda Don Pablo Collection to enjoy an excellent holiday in a unique place.

Bahia Principe Hotels & Resorts, a 5 star experience in Punta Cana.

Hoping to welcome you once again for more time!

Kind greetings,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
5 of 5 bubbles Reviewed June 25, 2013

We stayed for a weekend-3 days and 2 nights with two children at Esmeralda. The rooms were gorgeous and clean: jacuzzi bathtub, separate shower with overhead and side water spray and detachable nozzle, double sinks, high-end toiletries-(loofah, lotions, shampoos), freshly stocked mini bar daily with water, beer, soda, alcohol, two huge four poster beds, luxurious robes and slippers, lovely eating area with table, chairs and a coach and a beautiful sitting balcony with a great view. The grounds were gorgeous-and extensive-we barely saw half of the place-there is a great shuttle service to get you around-you could walk but its a big place! Our children really enjoyed the water park--it was well-maintained, colorful, safe, lots of lifeguards. We spent most of our time there in the morning, at the pool after lunch and at the beach in the early evening hours. There was so much to do and so much to see, we never got bored. I thought the staff was exceedingly gracious and friendly and not in a I want a tip way-they were kind and trustworthy. We twice lost items-a camera at dinner-was promptly turned in to lost and found by restaurant staff and easily retrieved by us and a bookbag left in the lobby was found and promptly returned to us. It helped a lot that my husband is Latino by heritage and I spoke Spanish quite well. Although the staff speaks some English, I think to enjoy the facilities to the fullest, you need at least some working Spanish. I highly recommend this resort. My family thoroughly enjoyed themselves and we would return here in a heartbeat.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank NYCRDMOMOF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 28, 2013
Dear Client,

We do not know how to thank you for this kind of comments. Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service.

It is a pleasure for all of us to hear that we could fulfill your expectations during your and be assured that it is wonderful to know that you are considering coming back to our premises.

Looking forward to seeing you in a heartbeat!

Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

Kind greetings,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Level Contributor
1 review
3 of 5 bubbles Reviewed June 25, 2013

The staff is the worst I ever seen in my life with about 5-6 staff persons. Can`t even have coffee at breakfest... The drinks in an all inclusive are supposed to be always full... The Staff make you feel like THE are the boss, and your nothing... Thank you you is not a word that they know.

It is very hard to have clean towels at the pool... They would always try to sell you these over priced all the same trips to go see the dolphins...

The food at the à la carte restaurants was very average, the staff was excellent though...

The service at the bars at night was excellent

The cleaness of the room was great.

The cleaness of the floor in the snackbars was the worst I`ve seen...

It is not acceptable to be called by your first name at the front desk, because it`s the third time that your key card does not work in the same day, and you have 2 children that want to go to the bathroom, because they could not go in the buffet because of the piss on the seat that had dryed up!!!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 26, 2013
Dear Eric,

Thank you for communicating your impressions concerning your stay in Luxury Bahia Principe Esmeralda Don Pablo Collection.

We would like to extend our most sincere apologies for any inconveniences you may have experienced.

We would love to greet you once again and this time exceed your expectations.

Best regards,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hackensack, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 24, 2013

The hotel is beutifull and the staff is super we stay at the Esmeralda. Some bartender at the pool look like they just don't want to be there. Also if you want acoconut or a pineapple at the pool bar you have to pay extra for a all inclusive hotel I find that unacceptable specially in a caribean island where this two items are all over the island. The room was kep very clean and the maids was very helpful. The Italian restaurant was very bad very limited menu. The buffet was great specially at the Jazmin hall.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alberto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 26, 2013
Dear Alberto,

We are glad to find out that there were some aspects you find worth to mention, especially our super staff, great Jazmin buffet, and beautiful premises. Rest assured that your observations have been treated with great interest.

Family holidays with Bahia Principe Hotels & Resorts.

Warm regards,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 24, 2013

Everything was Excellent.We will back. We are really enjoy our vacations with friends.
Beach was very nice. Salesmens on the beach were very correct. Another services ( all ) were
very friendly and very good. Thank you

Room Tip: Everywhere is excellent
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sobri47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 25, 2013
Dear Client,

We feel so proud to read that everything was excellent and to know that you really enjoyed your vacations in our Luxury Bahia Principe Esmeralda Don Pablo Collection.

We would be absolutely pleased to have the opportunity to welcome you back.

All-inclusive luxury hotels in the Dominican Republic with Bahia Principe Hotels & Resorts.

Kind regards,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 23, 2013

I really enjoy my vacactions here! The staff is very friendly and the hotel has everything! Plus you have free internet at the lobby. Is for sure an "all invlusive" service... The room service, buffet, mini bar, activities... You have everything! For the pool you need to go early if you want some space under the shadow... The weather was so hot!

  • Stayed June 2013, traveled with friends
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynvc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 24, 2013
Dear Client,

We are very pleased you enjoyed the all-inclusive program in our Luxury Bahia Principe Esmeralda Don Pablo Collection. Thank you for taking the time of sharing your opinion with us which have been treated with great interest.

All-inclusive luxury hotels in the Dominican Republic with Bahia Principe Hotels & Resorts.

Looking forward to welcoming you once again!

Warm greetings,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Property: Luxury Bahia Principe Esmeralda Don Pablo Collection
Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#25 Top resorts Hotel in Punta Cana
#26 Spa Hotel in Punta Cana
#28 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
Official Description (provided by the hotel):
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana

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