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“Amazing customer service even before we arrive!”

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Luxury Bahia Principe Esmeralda Don Pablo Collection
Ranked #35 of 112 Hotels in Punta Cana
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing customer service even before we arrive!”
Reviewed June 10, 2013

After reading another review about the fantastic service before arrival I decided to do the same. We are a party of 9 (2 families, 6 adults and children aged 5,7 & 13) travelling on June 24th and because it is such a special holiday as it is our friends 25th wedding anniversary and likely to be the last holiday all together as our friends children are getting older we wanted to make it as special as we can. After reading previous reviews I have emailed the hotel a couple of times to make dinner reservations and room requests and I have been amazed by the speed of response and how accommodating they are. I am sure that we are in for a very special 2 weeks and cannot wait. As previous reviews have been so helpful to me I will write again after. Nicki Smith

Stayed June 2013, traveled with family
Helpful?
1 Thank nickinurse21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 11, 2013
Dear Nicki,

Thank you very much for choosing our Luxury Bahia Principe Esmeralda Don Pablo Collection as your holiday destination. It is an honor for us to assist you.

It will be a pleasure to welcoming you and make your stay an unforgettable experience in Punta Cana. If you have need any further assistance don´t hesitate to contact us.

Thank you in advance for taking your valuable time to contacting us.

Best regards,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,559)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 10, 2013

Stayed at this resort (the Esmeralda) in late May with my wife and two kids. Under 10 years of age. Overall the resort gets an average from us because it is ok. Nothing fantastic, nothing hugely bad. Although I am comparing the resort to other 5 star and above resorts we have stayed at previously. The resort property itself, rooms, pool, beach, grounds are very nice. The restaurants are good, but not great. The French and Italian restaurants are best. Breakfast buffet is good. You get hassled when trying to make dinner reservations about lack of availability, but then when you get to the restaurant there is only 6 or 8 tables taken. Weird! The main reason this resort is average, is probably the most important element of an all-inclusive resort and that is the customer service offered by the staff. Some of them are great, others were horrible. Reception staff interactions we had were quite awful. The bellhops could not speak english. I understand it's a spanish speaking country, but come on, the bellhop could not understand me when I was asking to reserve a taxi to the airport. I had to mime it for him, still could not comprehend! We had 40 people in our group with consistent feedback about the resort. Average.

Room Tip: Review the hotel map when you get there, it is helpful as the place is huge.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 11, 2013
Dear Guest,

We appreciate that you take the time to send us your comments regarding your experience during your last stay with us.

Concerning your comments about our customer service, please allow us to inform you that this is quite surprising to us, since our staff is certainly committed to offering the warmest welcoming to each and every one of our guests, as well as to providing the best of services. We apologize for the impression you could perceive from our personnel.

We hope you will be willing to give us the opportunity to cater you once again at our Luxury Bahia Principe Esmeralda Don Pablo Collection, and that way be able to change any negative perception you may have about us.

Best regards,


Karen Mantilla
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Moscow City, Russia
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 10, 2013

The best beach I have ever seen!
Nice food, very convinient location.

If you decide to go to Gran Bahia principe take only Esmeralda or Ambar. Bavaro and Punta Cana are not so nice.

The ball for the beach volley was not ok and wasn't replaced even upon my call to Guest service!!!

Would not agree to the comments, saying that the vine was not ok: really enjoined red and white vines offered in Jasmin restaurant.

And take Rum Imrerial in the bar - the best Rum I have ever tested! (BTW, Imperial is free of charge for Esmeralda and ambar guests only)

There was a very strange situation with towels: although it was always quite difficult to catch the moment when they can be easily replaced at the big pool, there were a lot of them at the small one with jackuzi, hidden behind the counter.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 11, 2013
Dear Alexey,

It is a pleasure to read that you were delighted with our beautiful beach, our wine selection and great rom. We are happy to hear that we were able to meet your expectation during your 10 days stay in our Luxury Bahia Principe Esmeralda Don Pablo Collection.

Thank you for your comments and looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 2 Contributor
1 review
Reviewed June 10, 2013

Beautiful hotel, resort. Friendly staff. Great food. It was our 25th anniversay and wanted to go to the best resort. Did alot or researching on the net and narrowed it down to the Gran Bahia Principe Esmeralda. It was the best deicision we could have made. Everything was above and beyond what we expected. The staff is very friendly. Always trying their best to make your stay great.The hotel is very clean. There are ppl cleaning all the time. The pool is beautiful. the beach is wonderul. The food was really good. The entertainment was simply amazing. Nothing bad to say at all about this resort.
The staff knew it was our 25th wedding anniversay, so ever evening when we returned to the room to change, there was always surprises there for us. One time, balloons was decored in room and door. Other time a fruit basket, other time a gift bag , another time canldes and champagne and a bathe prepared for us. It was the most amazing time EVER!!!!

Room Tip: Junior suite. Higher floor have less noise.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charmaine1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 18, 2013
Dear Charmaine,

It is a pleasure for all of us to hear that everything was above and beyond during your 25th anniversary in our Luxury Bahia Principe Esmeralda Don Pablo Collection. At Bahia Principe our goal is to make your vacation become an unforgettable experience.

Thank you for sharing your photos with others on TripAdvisor.

All-inclusive luxury hotels on Punta Cana with Bahia Principe Hotels & Resorts.

Looking forward to seeing you once again!

Warm greetings,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 9, 2013

This is approximately the 8th time I've stayed at the Punta Cana Bahia Principe resort complex but the first at Esmeralda. I will be staying at Esmeralda for all my future stays. I love the white décor - I really felt I was at the beach. The rooms are beautiful and having a separate shower from the tub is fantastic. As always the staff are very friendly and helpful. The food is always good and even the pickest person can find items they will enjoy. As a member of the Privilege Club I have access to the private beach. It's fantastic to have a chaise available every day without getting up at 5am to run down to the beach with a towel to reserve one. The staff at the private beach are the absolute best. Nacco, Miami, Junior and the others can't do enough for you. As my friend would say 'They are the bomb'.

Room Tip: I would suggest requesting rooms in bldg. 90, 91, or 92. All are facing the pool. The rooms in bl...
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SueWIam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 10, 2013
Dear Sue,

Posts such as yours are a great compliment and a motivation for us to continue striving towards excellence, and a challenge to maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

Looking forward to welcome you in your 9th visit in Bahia Principe Bavaro Resort, your home in Punta Cana!

Greetings from paradise,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 9, 2013 via mobile

Can anyone help ? We have emailed the hotel 2 weeks ago regarding our room choice and on Friday 7th June we emailed to ask for our restaurant reservations . Both of which we have had no reply to . Can anyone help ? We arrive on 25th June . Many thanks

  • Stayed June 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Terry586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 10, 2013
Dear Terry,

We would like to thank you for choosing our Luxury Bahia Principe Esmeralda Don Pablo Collection as your holiday destination.

Could you kindly contact us via email: socialmediacoordinatorbppuj@bahia-principe.com

It will be an honor to assist you!

Kind regards,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 9, 2013 via mobile

We had a great time at Esmeralda. We will surely go back. The only negative point : turists . Some will just wake up very early and throw their towels on the sunbeds thinking that they have the right when it is clearly indicated that it is prohibited. Just remove the towels give them to security and enjoy.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Liviu-George D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, June 10, 2013
Dear Liviu,

It is a pleasure for all of us to hear that we were able to fulfill your expectations, and it is wonderful to know that you are considering coming back to experience the hospitality of our people, the quality of our services and facilities.

Always at your disposal,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Property: Luxury Bahia Principe Esmeralda Don Pablo Collection
Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#31 Spa Hotel in Punta Cana
#31 Top resorts Hotel in Punta Cana
#33 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
Official Description (provided by the hotel):
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (free of charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (free of charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana

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