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Luxury Bahia Principe Esmeralda Don Pablo Collection
Ranked #30 of 111 Hotels in Punta Cana
Certificate of Excellence
Dundas, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“LOVED IT !!!”
Reviewed April 24, 2013

Awesome!!
My husband and I loved this resort. The gardens were beautiful. The buildings were clean and grand. Overall, the food was great. The staff could not do enough for you. Everyone was so incredibly friendly. I could not get over how well-run the resort was.
The beach was beautiful and well maintained. I would definitely tell all my friends and family to take a vacation here if they were thinking of the DR.
I strongly suggest going on the "Outback Safari" excursion- busy day with great tour guides. Take lots of sun screen as it is over $30 a bottle at the resort!
LOVED IT!!

Room Tip: Buildings 90, 91, 92 are the closest to the beach. After 11pm it was quiet.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank a m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, April 25, 2013
Dear Guest,

Thank you for your recent review on TripAdvisor and for highlighting the good aspects, such as beautiful gardens, clean building, great food, beautiful beach, and friendly staff.

It is a pleasure for all of us to hear that you loved your experience in our Luxury Bahia Principe Esmeralda and to read that we were able to fulfill your expectations.

Looking forward to seeing you soon!

Greetings from the Dominican Republic,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (1,535)
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English first
Surrey, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2013

There was six of us that went The vacation was great, but a few changes would help.Extended hours at the bars in each area like the Esmeralda, we wanted to sit and relax after dinner, but the bar closed at 11:00pm or we had to go the main lobby to the disco. Not enough activities during the day and the pool closed too early. The housekeeping was good but inconsistent we were there with two other couples and what we received and what they received was much different, just little things like flowers and little extras. But the big thing was that this is the only all inclusive we have been at that we could not have wine in the room or more then one drink in the room. Most Mexican locations have full bottles in the room and room service delivers wine to the room. We are considering a 40th high school reunion at this location next year this would be helpful considering we paid extra for premium service, we could not even get Grand Marine in the bar. Great place but with some improvement can be fantastic. The service was inconsistent Maria at the lobby bar in Esmeralda was absolutely fantastic, some others at the bar need mentioning are Josephina and Alexandria, Estabon at the front desk was very helpful, but some other were only there to kill time spent more time talking to each other then the patrons. All in all our two week stay was very good with a little tweaking could be wonderful. Will go back.

Room Tip: Try and get block 90 or 91 at the Esmeralda, closest to the beach
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jo-Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, April 25, 2013
Dear Guest,

We would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

Please rest assured that we will forward you appreciations to Maria, Josephina, Alexandra, and Esteban.

Thank you for your comments and looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 22, 2013

It was a great vacation from start to finish. Amazing weather, amazing beach and delicious food. The staff was very friendly and accomodating to all of our needs. A big Hello to Nicanor from our 2 year old who could not pass the lobby without giving him a high five :) Ten days of fun and relaxation. Would definitely go back and reccomend to others.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Alyona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, April 23, 2013
Dear Alyona,

We are proud to hear that you had a great vacation due to our amazing beach, delicious food, and friendly staff. Please rest assured that your greetings will be forwarded to Nicanor.

Thank you for your comments and looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bathurst, New Brunswick, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 21, 2013

I highly recommend this resort. It has something for everyone. The grounds were beautiful, and the staff are friendly and I could tell that they to pride in their work. The rooms are spacious and clean. Air conditioning worked well and was much appreciated. The weather was incredible.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Glenna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, April 23, 2013
Dear Glenna,

Thank you for recommending our Resort, for sharing your photos, and for highlighting our beautiful grounds, friendly staff, and spacious rooms.

It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts and continue providing the most incredible vacations.

Regards from the Dominican Republic!


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pearl, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 21, 2013

When we got to Punta Cana we were whisked away quickly to the Gran Bahia there was no long waits to get a ride to the Esmeralda and we may have waited 15 minutes to get a room key. The bellboys were quick to get our luggage to the room. Building was clean, nothing over the top done with our room when we first got there. The cleaning staff were great although it was hard at times to determine when your room was going to be cleaned. When we went to the beach there was no chairs together 2 of the beach staff went and found us 5 chairs and put them together. We never had a problem getting an area around the pool. We had a large group the buffet staff would make sure we had 2 large tables together every night so we could have dinner all together. The 2 lady hosts at the door were awesome and very friendly. Carlos and Wander were so much fun at the Jasmine buffet. They were always up to making you smile and laugh. I am Celiac however there were plenty of choices for food. I would stick to the buffet though, we went to Don Pablo the last night there and ended up violently ill. I would also like to thank Georgeio at the snack hut, yet another great server. The guys at the towel exchange need to work on their people skills I don't think they smiled or said hello once while i was there. I was also not impressed with our Air Transit rep at the Hotel. I found her rude and I waited over 30 minutes for her to acknowledge i was there she instead decided to help the older lady who came in after me and still not even look at me. We booked our catamaran excursion from the hotel instead of air transit which was by far a better decision as it was just our group. The good things out weighed the bad so I would certainly return.

Room Tip: If you want privacy go with buildings 96 or 97, farther away and more relaxing. If you like to be wo...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CBOrion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, April 23, 2013
Dear Guest,

We would like to thank you for sharing your experience with others on TripAdvisor, and for acknowledging our awesome and friendly staff. We sincerely appreciate all feedback.

We would like to have the opportunity to welcome you once again to experience the hospitality of our people, the quality of our services and facilities.

Warm greetings,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed April 21, 2013 via mobile

Amazing food, incredible room service, beautiful beach! I love this hotel, our family had such a great time here!! Great customer service, and amazing staff!! We also had a pillow service with selection of aromas which was so relaxing!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, April 24, 2013
Dear Tanya,

We are glad you find worth to mention the pillow service with selection of aromas which was so relaxing for you.

It is wonderful to read that you had an amazing trip thanks to our food and great customer service.

Kindest regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 21, 2013

My husband and I celebrated our 25th anniversary during a 1 week stay from April 7-14th, at the Esmeralda, the newest part of the Gran Bahia Principe complex & we were once again delighted with our stay. We have vacationed in almost all of the sections of this amazing resort. We are repeat customers, total of 11 vacations at the Gran Bahia Principe, our 5th stay at the Esmeralda (now our favourite section). The Esmeralda recognizes loyal clients & we were welcomed like family upon our arrival. Once again, we found that the employees do their best to make vacations enjoyable for all of their clients, whether first timers or repeat customers like ourselves. There is an added touch of feeling like part of the “family” when we are repeat customers which just adds to the charm of this resort. The staff was extremely helpful and always willing to chat, we always get along so well with all of these incredibly hard working people.

The assistant manager, Luis Escano and his senior staff run the Esmeralda in a very professional and efficient manner while always taking the best care possible of all guests to ensure a most enjoyable vacation.

The Esmeralda is always seeking to improve its services; here is what is new since our last stay of December 2012:
1) Management holds a weekly cocktail reception on Thursdays in the lobby bar at 5:30 for repeat clients. Includes a warm welcome & thank you speech, introductions to senior staff, including the Esmeralda Manager, Sn. Carlos. We appreciated this extra touch very much.
2) New palapas (increased number available) & the beach chairs are now all the same as those by the pool.
3) Boardwalk now goes right out to the beach, daily security guard & two reserved sections for handicapped guests on right and left sides of the beach.
4) Now a 2nd buffet restaurant near villas 94 to 97, in front of the other pool; we heard its very good, menu is the same at the Jazmin buffet.
5) New Asian Takara restaurant is great, buffet for entrées was, very, very good, varied menu with excellent choices, very good services.

At the beach: there is also a daily waiter services for beverages, no need to leave your cosy spot at the beach, a very nice touch! The Arricefe beach restaurant opens around 11:30-noon, till around 6:00pm. Great food, great services.

It was a very busy time of the year so the beach was jam packed but sufficient chairs & palapas for all, but you need to get to the beach early to reserve your spot; we are always at the beach until around 4:00, 4:30pm & then relaxed by the main pool; beautiful beach, huge pool, you just find your favourite area and just simply enloy....

Our sincere appreciation to the following employees who work so hard, are always pleasant & ready to welcome us & chat and who contributed to making our vacation so enjoyable:

To our dear amigo, Luis Escano, Assistant Manager, muchos gracias amigo for everything, you are really fantastic, we truly appreciate everything you do to make the resort and our stay so excellent.
To Nicuanor, you are amazing, muchos gracias! You make our vacation a very special one each time, muchos gracias para habitacion 90211, fantastic! thanks for much for your constant sonrisa (smile) and laughter.
And to Carlos Raimon (hope I got your last name correct), you are so nice, friendly & welcoming. Muchos gracias amigo!
Front desk: muchos gracias to Esteban, another great guy and to Eddy who did our checkout.
Lobby bar: to Maximo, Carlos Sueras, Sandra, Maria, Betsy, Josephina, always a pleasure to see you again, muchos gracias para excelente servicios!
Arricefe beach bar/restaurant: our lunch waiters Hector & Juan, and the bosses, Jose & Carolos Diaz. At the bar, Alexis, Meyrol, Leroit & Jose. Muchos gracias, you are all fantastic.
Bella Italia: Agostino, Braudy & Jose, muchos gracias amigos!
Takara: hostess Celeste, warm welcome from our amigo Carlos Raimon & great services from Julio, great to see you again Julio!
Buffet & dinner buffets: all the staff were really great at all times.
Our camarista (cleaning lady) Solangi:our room was spotlessly clean and Solangi greeted us each day with such warmth and kindness; also muchos gracias to Millinellis, our butler, for the romantic bubble bath & scented pillows.
At the Pool bar: our amigo & favorite bartender whom we met during our 1st vacation, muchos gracias Lucas! he is so very nice to us, its always a pleasure to see him again.
At the beach: muchos gracias to Ramon, our daily security guard who always greeted all guests with a warm smile & a friendly "hola!, ready to help with elderly guests, children and taking pictures.
And a special gracias to Albania Batista, sales rep in the Sales Office, who always takes time to answer our emails and help take care of our requests. She is simply wonderful!

We highly recommend the Esmeralda: great accommodations at a smaller more intimate resort, you have access to a variety of restaurants, nightly entertainment, the rest of the Bahia complex, there is fantastic and hardworking staff, great food, great services, great beach whether for a romantic holiday, or a family holiday, or holiday with friends. Hasta proximo ano!

Room Tip: Villa 90, facing the pool; closest to the beach
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sue647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, April 23, 2013
Dear Paul & Suzanne,

We do not know how to thank you for this kind of comments. For all our Luxury Bahia Principe Esmeralda team is gratifying to read that they contributed in making your vacation an enjoyable stay and to know your sincere appreciations.

It is a pleasure for all of us to hear that we could fulfill your expectations during your 25th wedding anniversary getaway.

You are welcome to contact us for a next visit. Your family in Punta Cana will be delighted to hostess you once again.

Sincerely,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Property: Luxury Bahia Principe Esmeralda Don Pablo Collection
Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#26 Top resorts Hotel in Punta Cana
#28 Spa Hotel in Punta Cana
#28 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
Official Description (provided by the hotel):
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (free of charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (free of charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana

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