I was a little nervous about going here, but one review that I read on here put me at ease. So allow me to add my "2 Cents" about my 7 day stay at the Cayena Beach Resort. First let me tell you that we stayed on the Cayena beach side of the resort for "members only". So my experience may be a little different from those that stayed at the VIK hotel.
Check in - Went smoothly. We did a time share and the only hiccup we had upon check in was that the 4th person was not able to make the trip and as a result of that the only way they would let us have the two rooms originally requested is to pay for th 4th person even though they were not there. That was not the hotel's fault though, that was the Time Share Company not giving us the proper information. The person we worked with at the hotel was extremely accomodating to our needs of 3 woman having to be in the same room though. He gave us a larger room brought in an additional bed and made sure that the space was large enough for us to enjoy being there.
Room - Was nice!!! Folks please remember...you are in the Tropics!!!! Of course you will experience humidity. Our air conditioner worked beautifuly the entire time and some nights we had to turn it off because it was a bit chilly. The room was cleaned every day and only 1 time did we have an issue with some kind of bugs/ants. And guess what? The very next day, we got a notice that all rooms were being exterminated. I thought this was fantastic!! Each room had a safe. The bathrooms were clean. The only thing I advise is to put down towels on the floors and steps (up to the tub) because it can be very slippery. We had two patios off of our room, one facing the pool the other the beach. If there was one negative thing I could say about the room, it would be the mattresses. They are not comfortable at all, and could definitely use an upgrade.
Pool - Was very clean and swimmable. I read on here where some folks said it was fithy and never saw anyone cleaning it. That pool was cleaned every day! And even if you saw something in it, say a leaf or bug and asked someone to clean it, they did it immediately.
Restaurants - The one advantage to staying on the members only side was that you had access to ALL the restaraunts. So the food was great,. you had several options...No complaints here. We ran into some folks that said they got sick. I think that is an individual experience, and with it comes to doing this kind of travel, you just wont know until it happens. NONE of us got sick. The coffee at the buffet is EXCELLENT!!!
The Beach area - SIMPLY BEAUTIFUL!!!!!!!!!!!!!!!!!!! and you could walk up and down the beach and see all the hotels. Ver clean and safe. Yes, you've got your folks trying to braid your hair and sell things....but this is how they make their money in these countries!!! Get used to it. No need to be rude, just say no thank you.
Night life - not much. They have shows at the hotel and the two clubs that we heard about were Mangu and the other that I can't think of the name of, but it is inside a cave, it was really nice.
Staff - I think everyone was Fantastic!!!!!!! All of our needs were met. Everyone was very accommodating. Anything we needed or wanted the staff got for us. Everyone was very very friendly and helpful
Side thought. I definitely recommend know a little spanish. I can be a bit challenging not knowing the language.
I definitely recommend this hotel to anyone visiting Punta Cana!!
- Official Description (provided by the hotel):
- Standing next to the VIK Hotel Arena Blanca, this hotel enjoys an outstanding location overlooking the beach of Bávaro. The Hotel Cayena Beach is an exclusive part of the complex, designed with the most discerning guests, like you, in mind ... more less
- Reservation Options:
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