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Punta Cana
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Reviewed 5 weeks ago

Ocean el faro is one of the best resort in Punta cana. When I arrived the service was on point. The people are amazing and the food is really good. I really enjoyed myself there.it was a wonderful experience. I met a Guy his name is Coca cola. He was one of the best internment over there. Came there you will not regret it.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 762pierres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 4 weeks ago

Receive a warm regards from Ocean El Faro.

We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests.

We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Spent a week in El Faro w/friends and family for the first time in early December 2019. Ordinarily we stay at Ocean Blue and Sand but decided to cheat on our resort of the past decade and try El Faro.

El Faro is MASSIVE! And Breathtaking both in architecture, style and amenities. Every pool has a swim up bar which were amazingly staffed ( Maximo, Franklin, Willy, Carlos and Jorge we’re always right there to help with anything I needed). Pools were huge and crystal clear. We’d pool hop in an attempt to meet new people but made our home at the lazy river pool (one of the best additions). Perfect place for kids and relaxation (aside from the kids water park). Entertainment crew (Cocoa?) was lots of fun.

Stayed in privilege rooms and they were amazing as well. The design and comfort level was five stars in my opinion. The beach was very dangerous in terms of the amount of coral located anywhere you chose to swim. There is a cove that’s like a bath tub directly to the left of the beach. Soft sand, no rocks, no waves perfect for anyone.

As always food was great in my opinion. Plenty of options at the buffet and all delicious, something for everyone. My favorite restaurant continues to be Sakura because of the fresh delicious food and the entertaining hibachi presentation (Antonio and Cesar were a lot of fun!). Steakhouse was good but missed out on a few of the others. Heard service was slow at some of the restaurants but not that I noticed.

Sports bar / Disco were very nice especially on the weekends when a special pass is available for locals. Lots of fun and great service (Alexis). But hands down the best bar was the beautiful Lobby Bar and it’s staff. YUDELKA / KELVIN / MANUEL took care of us every night we were there and we just had a great time speaking and joking around with them. Always in a good mood and happy to talk to you. They’re were the best! Always treat your bartenders with respect and take care of them ($), they damn well deserve it.

Overall you could tell the resort is only a year old and has very minor things to work out but it’s a beautiful resort, tons of room to spend out, more than enough places to eat (so many I actually missed checking a few out) and we’ll definitely be going back especially with all the kids.

Date of stay: December 2019
Trip type: Traveled with friends
1  Thank Maxpetrafx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 4 weeks ago

Receive a warm regards from Ocean El Faro.

We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests.

We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

We had a great stay at the new Ocean El Faro’s facilities in Punta Cana. The food is clean and varied with many restaurants. Mike’s cafe is the best, thanks to Jose for best specialized drinks! The ice cream shop is also great : best ice cream we’ve had in Punta Cana

The decor is beyond amazing. It is a resort as good for the couples to enjoy (Disco, Sports Club, VIP adult section) then for the families (Bowling, Lazy River, Water park, Teens club with babyfoot tables, PS4 and Xbox, pool table, and the kids club).

I want to give a special thank the staff at the kids club for being so creative and taking care of our child. They did a great treasure hunt, many arts and crafts, everyday mini disco, and much more fun stuff for the young ones. Thanks to Daisy for her great service, smile and devotion!

We’d love to visit this hotel again!

Date of stay: January 2020
Trip type: Traveled with family
Thank JenOnTheGo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 4 weeks ago

Receive a warm regards from Ocean El Faro.

We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests.

We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

Going make this very short. Arrived on Saturday and after numerous times complaining, WE STILL DONT HAVE A WORKING FRIDGE. Been 3 days. Going to manager today. We are in the Privilege section and for whst we paid for our room, should have a working fridge.

Date of stay: January 2020
Trip type: Traveled as a couple
2  Thank 50margie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 4 weeks ago

Dear Guest!

Receive a warm regards.

We would like to thank you for choosing us as your holiday destination and for the meaningful time that you took to let us know your experiences concerning your most recent stay.

On the other hand, let us apologize for not exceeding your expectations in some other aspects of your stay with us. All your comments have been shared with all the head departments involved, especially with the H10 manager. Certainly, our guests’ feedback are the best tool we can use to improve our services, and you can be self-confident that we will be taking corrective measures to prevent any future occurrence.

Your personal experience does not represent the kind of service that characterizes our brand standards and definitely, this is not the experience we want to offer our valuable guests. Please accept our sincerest apologies for any shortcoming on our end.


Kindest regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

Overall this experience was ok, but definitely not 5 star.

On two different occasions had to order room service to get bottles water as it wasn’t replenished upon cleaning despite decent tips! had to wait over an hour each time to get water delivered to the room. Also, there were cigarette butts on the patio (2nd level) that were left there the entire duration of our stay, never cleaned up (we are not smokers). No face cloths available at any point in stay.

As others have stated the resort is not in the best condition considering that it’s a newer resort. You can tell corners were cut in the build phase. Bathroom doors do not shut properly. I must say that I loved the seat swings on each patio though.

There were wait lines at restaurants despite not being full (understaffed) and limited coordination among staff. Food is ok, but again, not 5 star.

Very limited poolside service (expected at a 5 star) in the El Beso section. Had to wait in line at the pool bar (again, understaffed)

Gym not air conditioned and sun shines in directly in am, heating up the room very quickly in am.

Staff are generally very friendly . The lazy river pool area was a lot of fun!

Swimming not an option in ocean due to the wind. This is in no way the fault of the resort, safety issue, but worth mention for beach lovers.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank sarahll2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 4 weeks ago

Receive a warm regards from Ocean El Faro.

We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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