We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Punta Cana
Post
Inbox
Search
Nearby Hotels
Reviews (2,397)
Filter reviews
2,397 results
Traveler rating
1,580
337
213
116
151
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,580
337
213
116
151
Show reviews that mention
All reviews coca cola chris rock blue moon privilege restaurant daisy club privilege pool blue team mikes coffee great vacation privilege package piano bar mini club teen club beautiful resort pool view adults only section lots of fun
Selected filters
Filter
Updating list...
116 - 121 of 2,397 reviews
Reviewed 4 weeks ago via mobile

Overall this experience was ok, but definitely not 5 star.

On two different occasions had to order room service to get bottles water as it wasn’t replenished upon cleaning despite decent tips! had to wait over an hour each time to get water delivered to the room. Also, there were cigarette butts on the patio (2nd level) that were left there the entire duration of our stay, never cleaned up (we are not smokers). No face cloths available at any point in stay.

As others have stated the resort is not in the best condition considering that it’s a newer resort. You can tell corners were cut in the build phase. Bathroom doors do not shut properly. I must say that I loved the seat swings on each patio though.

There were wait lines at restaurants despite not being full (understaffed) and limited coordination among staff. Food is ok, but again, not 5 star.

Very limited poolside service (expected at a 5 star) in the El Beso section. Had to wait in line at the pool bar (again, understaffed)

Gym not air conditioned and sun shines in directly in am, heating up the room very quickly in am.

Staff are generally very friendly . The lazy river pool area was a lot of fun!

Swimming not an option in ocean due to the wind. This is in no way the fault of the resort, safety issue, but worth mention for beach lovers.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank sarahll2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 3 weeks ago

Receive a warm regards from Ocean El Faro.

We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed for 12 days and daisy who runs the kids club was welcoming and so friendly and offered to include our daughter in the activities provided every day. She did activities and games in the resort, and daisy and her colleagues always included all the children who wanted to join in, making them feel very at home and cared for. The kids did ball games, water balloon games, treasure hunts on the beach, and a kids disco and dancing every evening.
On our daughters birthday daisy made such a lovely time for her by calling her in the morning and she also organised a surprise cake and singing for her in the evening,
“Thank you daisy for everything. It’s very fair at kids club because everyone gets a prize in the treasure hunt” 6year old

Date of stay: January 2020
Trip type: Traveled with family
Thank benbV7391LZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 3 weeks ago

Receive a warm regards from Ocean El Faro.

We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests.

We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

As usual I will list the pros and cons - we went with our 2 children both under 5

Pros - food variety is good and the layout of the restaurants is very clever making the easily accessible

The pools are quite nice and offer different options for children / adults and those who simply want to relax

The general atmosphere and entertainment team are ok, not too pushy , but make an effort.

The beach is lovely and probably what you are paying all the money for, plenty of loungers available and extremely peaceful and clean

We used the Daisy club once, but found it to be ok for children

Our room was facing the pool, but at the very front so good acces to the resturants and a nice view. However the club plays loudly until 2am so that can be a nuisance. There is a 10 seater golf buggy type car which constantly drives around giving free lifts as the loob to the beach could be about 1 mile long.

Cons

Upon arrival they took over half an hour to confirm our booking, which should have been straightfoward, and with children was very frustrating

Every morning after breakfast the timeshare reps do try and bother you, so the best thing is to say you spoke with someone already and are not interested.

The housekeeping was quite poor, no kettle to boil water and the maids were poor at replacing things such as tissue paper and water.

Under 8's cannot use the bowling alley - which was annoying for us

All waiters pretty much expect a tip, so tried to give between 100/200 pesos equivalent of £1.50 to £3

Overall the hotel was nice and probably lack in organisation slightly as it is still new. I would rate this as a 4 star hotel.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank 107JackS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 3 weeks ago

Receive a warm regards from Ocean El Faro.

We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests.

We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This hotel is very beautiful. The rooms are great, the ala carte dinners are very nice and the Mike's coffee shop is great for a REAL coffee. The restaurants area along the main walkway and you do feel like you are walking down a street, which was quite nice. The pools are huge and the lazy river is fun. Every pool had a swim up bar which we usually avoid for obvious reasons, but they were all very very clear and clean. The staff and the animation staff--especially Ana--are super friendly and polite. Our only disappointment is that it is not on the long Punta Cana beach. There is only a small beach which was too stoney and windy to swim in but there is a small lagoon right beside the hotel that was swimmable at one end. There is no town nearby to walk to nor any vendors/restaurants that you can walk to just to get away for a while. There is a ton of palapas on the beach but the pool area only had 3 umbrellas for the whole pool, so obviously no shade. I don't know why they think people can sit in the sun all day these days. This resort is not for anyone who cannot walk very far as it is a very long walk from the beach to the lobby. There is a tram that you can hop on if you can catch it on your way.

Room tip: More privacy if you are in the buildings behind the pool but rooms near the pools can be nice if you like to watch what is going on
Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank I1254SOdonnab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 3 weeks ago

Receive a warm regards from Ocean El Faro.

We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.


We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,

Maritza Torres.
Public Relations Manager.
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We have been to several all inclusive resorts & we have always had a lovely time. This resort upon check-in to the very end was terrible. It took nearly an hour to check in & when we arrived in our room, it was not clean. The bathroom sink & shower looked like it hadn’t been properly cleaned in weeks. I requested from the maid who didn’t understand any English & she kept telling me mañana. I went to guest services who would assure the room would be cleaned by the end of the day 3 days in a row. We were there a week & it never was properly cleaned. I eventually just cleaned it myself. The shower doors are not installed correctly, so our bathroom would floss every shower. The most we could ever get in our Mini bar no matter how much we called was 2 waters, 2 beers. The closest coffee in the morning was 3/4 of a mile walk & you’d wait in line 15 mins to get a coffee. The staff with the exception of Calvin(lobby bar, he’s fantastic) is poorly trained & under staffed. The swim up bar bartenders would make drinks dangerously strong & almost everyday someone would be throwing up in or near the pool & medics did not a thing to help them.
The main buffet restaurant was gross & the food was always cold, dry, or just looked dirty. I would have to grab multiple plates before I found a clean one.
The Japanese steakhouse was ok, Italian was decent, & the buffet restaurant near the beach was good.
The beach is dirty & water is too rough to swim. There is no drink service at the beach or in lounge chairs at the pool.
If you’re looking for a beautiful, relaxing resort this NOT for you. If you don’t mind 2-3 star service & food, poor accommodations, & just want a week of getting drunk, this is the place for you.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank energyfromthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro, responded to this reviewResponded 4 weeks ago

Dear Guest!

Receive a warm regards.

First of all, we would like to thank you for your honest feedback and that you took your time to show us the opportunity areas, which we have to approach, as we have always considered that the comments received by our customers are useful for the purpose of continuous improvement.

However, please accept our apologies for the situations you experienced with the service provided by our staff. We strive to provide an excellent vacation to all our guests, and we are concerned that we have not met your expectations. Our resort has always been known for excellent customer service, and we can assure you that it is not our standard.

We are sorry that our gastronomy did not met your expectations. Rest assured, this is something we will discuss with our Food and Beverage department in order to improve the culinary experience of or guests.

We find your comment about the cleanliness of our rooms and areas surprising since they are cleaned and supervised daily by our staff, complying with the high standards of quality and hygiene of International companies such as ECOLAB.

We truly regret that you have chosen not to return to Ocean El Faro, but should you change your mind, I would like to personally assure you that I will make sure that you will have an amazing holiday experience.

Regards,
Maritza Torres
Guest Service Manager
Ocean El Faro by H10

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews