Natura Park Review
We (my husband, my 6 year old son and I) stayed at the Natura Park Resort from May 26th, 2007 to June 2nd, 2007.
We have traveled to Punta Cana several times before, and it is safe to say – this was the worst vacation ever!!!!!!
Here is our opinion of the resort and the (non-existing) customer service:
Beautiful landscape with lush greenery, lagoons, fish, flamingoes and, among other wild life, a bunch of geese. One of them, a large white male goose, viciously attacked my 6 year old son on the first day of our stay when we attempted to pass him on one of the walkways. The bird picked him so hard that he broke the skin in several places. Please do imagine the shock the child was under, since the bird, when aggravated and flapping his wings, was as tall as he was. Needless to say, I brought this unfortunate incident to the attention of the lady at the guest service desk – her response to me (in very broken English) was: This is an ECO Resort – Deal with it!
I also voiced my complaint about the bird to the Apple Representative, who was told that the bird was very territorial and that management was aware that all vacationers as well as the staff were afraid of it. The only people capable of dealing with the animal were the ground keepers, since they had rakes, shovels etc. the defend themselves.
We watched that bird attack 3 different people one evening within 10 minutes…. You tell me – is that something guests should be faced with as soon as they leave their room?
Fast, again front desk staff spoke very little English.
Shabby, outdated and, above all, in bad repair. Toilet needed to get fixed sometimes twice daily, bathroom floor flooded, TV needed repair. Again, you need to walk all the way up to the reception to ask for maintenance, since if you try to phone the front desk or guest service, their English skills are not adequate to carry on a conversation.
Dirty, even first thing in the morning.
Food in the main Buffet Restaurant:
Let me start by saying that we are animal lovers – but having birds sit in the scrambled eggs (and eating from it, of course) in the morning and subsequently walking through all the food platters is disgusting and definitely not improving anyone’s health. No wonder people were getting sick left and right. The food should have been covered up or one of the many staff members, just standing around involved in personal conversations could have chased the birds away.
The food was tasteless, every day with no variety. They were also not very imaginative when it came to use up the leftovers from the day before. YUK.
A la Carte Restaurants:
First, they were just open one at the time, so if you were in the mood for seafood on Monday, you were out of luck since Monday the Steak House was open.
Media Luna Restaurant (Steak House):
We had a reservation for 6:30 PM and when we arrived on time, the wait staff was still setting up. They seated us, but didn’t even asked us if we wanted something to drink – never mind a menu – until well after 7:00 PM.
When someone finally came to take our order, we asked for 2 beers and a 7-Up for our son. Not too difficult, one should think. We tried to order the Rib eye steak, which was not available that night and then settled for a Filet Mignon with mushrooms. Instead of mushrooms, the filet came buried under a mountain of onions – without any explanation. When after the meal we still hadn’t received our drinks (even though we had reminded the waiter repeatedly, we just got up and left. Staff is grossly incompetent.
La Perla Restaurant (Snack bar during the day and seafood restaurant at night):
Same incompetent wait staff from Media Luna the day before. Lobster was according to the waitress not in season so I ordered Shrimp pasta, which was the same pasta that is available at lunch with 3 shrimp on top. Very disappointing. My husband ordered the filet of sole, which was served under some sautéed veggies in aluminum foil. Lots of veggies – very little fish.
We didn’t go since we anticipated the same lousy service and tasteless food.
Nowhere to be found. No live music and the shows were marginal at best.
There were about 6 very disinterested people that gave us the impression they were just waiting for their shift to be over. Not much happening.
This was the worst – we had picked this hotel since Apple vacations advertised a kid’s club from 9:00 AM to 5:00 PM.
On our first day, I tried to take my son to the club and no employee showed up until 10:30 AM. I ended up leaving him at the kids club with a rather bored looking member of the animation team, who parked him in front of a TV and proceeded to put her feet up on a table and enjoy her book. To make matters worse, while sitting at the pool bar – we saw our son happily swimming towards us in the pool. Apparently, the girl didn’t understand she was to supervise the child until we would get back. Also, she informed us that the kid’s club was about to close for lunch from noon to 3:00PM!!!!!!!!!
When I addressed the issue with the guest service clerk, I was again faced with an employee that spoke very little English and cared even less.
So, if you have a child, stay far, far away from the Natura Park Hotel.
We tried to speak to the General Manager one evening about our concerns (that day that the toilet was still not working after they fixed it twice that day and the bathroom floor was flooded, we were told that it was dinner time and the manager was in the restaurant eating. We asked the front desk clerk to please call him and asked him to speak to us. The clerk even went downstairs to inform the GM, but no response. I was contacted the next day by guest services to make an appointment to finally speak with the GM – which I did. The appointment was set for 6:00 PM and when I got there (on time, of course) the GM was nowhere in sight. I was informed that he was on his way to the hotel and had car problems. Right! As we found out later, he used the same excuse for other unhappy guests that tried to speak with him.
All in all, you can’t blame the staff for the less than marginal service – if management doesn’t care, why should they!
This was by far our worst vacation ever – we will definitely never go back to the Natura Park Hotel.
- Official Description (provided by the hotel):
- Welcome to Natura Park Beach Eco Resort & SpaExperience a holiday in complete harmony with nature at our luxury Punta Cana resort, Blau Natura Park. Lush tropical gardens teeming with exotic bird life are interspersed with lagoons and bridges along winding paths which lead to the beach. Our Punta Cana luxury hotel is located on the marvelous Playa Bavaro beach, one of the best in the Caribbean. ... more less
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- Also Known As:
- Natura Park Punta Cana
- Natura Park Beach Eco Resort & Spa
- Natura Park Beach Ecoresort Hotel
- Blau Natura Park Punta Cana
- Punta Cana Natura Park Resort
- Natura Park Hotel