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Dreams Palm Beach Punta Cana
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Reviews (11,247)
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7,128
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5,986 - 5,991 of 11,247 reviews
Reviewed February 1, 2014

I was at Dreams Palm Beach traveling with a friend for 10 days and loved it. great weather, great food. liked the big pool. the seaside grill was our favorite restaurant. service was good in all the restaurants. we only waited one evening and usually ate between 6:30 and 7:30 pm.

wonderful idea to have the buffet available 11pm to 5 am for snacks. really surprised they have MGD beer at the lobby bar. would suggest they expand that to the pool bar too.

one small blip in our trip - the bellman didn't come to get our bags when we left so we started to schlep them and found a staff member to help. made it a little tight getting to our airport ride. and I declined their check out survey which I think annoyed the desk people. oh well.

Room Tip: there are no elevators. if you are older or have issues with stairs ask for a room on the first floor.
  • Stayed: January 2014, traveled with friends
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1  Thank islandvisitorChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded February 2, 2014

Dear Guest,

Receive the warmest greetings from Dreams Palm Beach. Thank you for sharing how wonderful your vacation at our resort was thru this forum, we truly appreciate such encouraging comments as it motivates us to continue providing excellent service. Thank you for your comments and observations; please know that we have addressed it to the correct leader.

On behalf of the Dreams staff, it was a delight to have hosted you; we look forward to your next stay at your home away from home. Hoping it is soon!

Best regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

went for the new year and were not disappointed. holiday stay 3 weeks. weather was 80+ degrees throughout. made some lovely friends. After taking to different people it appears some of the rooms need attention however we were in block 8 on the front and only had 1 problem when the aircon went off but within 15mins this was put right.
Hotel grounds are kept immaculate and the pools are lovely. .he service by all the staff is top class they work very hard to make your holiday as perfect as possible. We especially want to thank Elizabeth,Vanessa,Elkie and Rosanglea the girls would made sure we were never without a drink and we became very close as friends. Smerlin who looked after us round the pool and all the bar staff at the pool. Lily and all the girls at the restaurant always had a smile. Santa Maria who was so friendly with us at meals times. The maids who looked after our room were priceless always spotless and mini bar filled every day. The list is endless so just a very big thank you to them all. They made our holiday a very memorable one. Last but not least a big thank you to the Manager Pedro Thomas who took the time to meet us a very nice man Top Class.
Cant wait to go back

  • Stayed: January 2014, traveled with family
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1  Thank eileenbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014

One of the best resorts we have ever stayed at. This was our second time there and the 11 days we were there we had the most relaxing time. The pool conceirge German Felix was outstanding service . Angel in the El Patio restaurant was over the top with service. Minerva in the World Cafe is one of the best waitress's I've encountered anywhere and we can't for get Carlos in the preferred club who was right on top of everything you needed. If they didn't have he found it for you .

Room Tip: Any room is great! We preferred the preferred club rooms. Close to everything and you did have a private bar , pool and beach.
  • Stayed: January 2014, traveled as a couple
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Thank Debra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014

Our second stay at Dreams Palm Beach in Punta Cana. We cannot wait to return. One bedroom suite - room 5208. Very comfortable! We used the balcony as much as the room. The view is lovely. We stayed in building 5 - room 5305 last year - view is excellent. Beach is beautiful. We are used to the seaweed from previous trips to Punta Cana. Water was sparkling clear on half of the days we were there (10 day stay) and nice on the other five days. The work of the staff is what sets this resort above others. Quick list: German Felix; Joel; Carlos and Christina in the Seaside Grill; Carlos; Eunice and Marcia in the preferred club; Flor Maria hostess at the restaurants; Francis who keeps the preferred club area clean; the AM and PM housekeeping for 5208; and the Sr mgmt member, Milan. We have never seen a member of Sr management so visible in so many places at a resort. Only negative - we did not get the suite on the third floor as we requested months in advance. Second floor suite was nice, so my husband got over being angry about it. Preferred club is worth the extra funds. Pool looks beautiful - we are beach people, so never sat at or got in the pool. Coco cafe is very a nice touch for the early morning coffee and pastry. Yes, we will be back!

Room Tip: Building Five - ocean facing
  • Stayed: January 2014, traveled as a couple
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3  Thank jeparks2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded February 2, 2014

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. Thank you for forming part of our Dreams family, it is such a pleasure to read that we have managed to fulfill your expectations once more. In regards to the room, we do our best to honor our guests’ requests; however, room requests are not guaranteed, as these are subject to availability.

It was an absolute pleasure to have hosted you and welcomed you back home. We hope we have the opportunity to serve you in the near future.

Best regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

I stayed at Dreams Palm Beach at the beginning of the month. My family had planned for this vacation for quite some time as we are all very busy all year round and don’t have much time to spend together.
The flight to the Punta Cana Airport was on time. We had no issues with a delay even though that was the time the cold temperatures were hitting the North.
The hotel being located at the proximity of the airport, we were there in less than 20 minutes. Love that fact!
The bellboys were very welcoming. Raul gave us an excellent greeting and was very courteous the minute we stepped off our ride.
The check in with Ingrid was a breeze. We did spend a bit more time at the counter as the initial bedding set up was not something we had asked for, but getting that changed and rooms nearby was all we wanted.
The complex in general is quite small. You get around from one side to the other, back and forth, within 2 to 3 minutes tops. It was somewhat crowded, I guess, as getting chairs on the beach was a bit difficult mid morning, unless you really didn’t care about spending all day in the sun. The beach was kept clean. Minor pieces of garbage once in a while, but that was thanks to some fellow travelers who didn’t care to make it to the nearest garbage bin.
We didn’t take much part in the entertainment. We just craved for rest and not doing much all day long trying to recuperate from our busy lifestyle back home. So I really can not comment on that. They guys and girls on the team were going around the whole day long though, trying to involve people to get into action with them.
The dining experience… We had just one fussy female in our small group as far as the food goes. She was following a strict diet (by her own choice!) and complained somewhat over the variety during breakfast and lunch. The main buffet does have a “diet corner” during breakfast, but it’s fairly poor in offering the same things each and every day. But I am a firm believer of not following any culinary rules during vacation and all extreme limits should be dropped! Lily was a great hostess at the entrance of any restaurant she was sent to. Always greeted us with a broad smile and took us to our table chit chatting. It’s unbelievable how you see the waiters working around the clock. Many faces you see in the morning, you also saw in the evening. Milan, one of the managers, was always in sight, but surely him being a tall-tall guy did not help if he wanted to blend into the crowd.
All in all, I relaxed, sat back and enjoyed the vacation. We got our money’s worth. Would we be back in the future? Very possible.

  • Stayed: January 2014
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Thank Angelus G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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