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Dreams Palm Beach Punta Cana
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Reviews (11,165)
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6,070 - 6,075 of 11,165 reviews
Reviewed December 11, 2013

This was a great week for us. We had a wonderful time. The staff was great. We had gone with friends who were there twice before, and they were welcomed back by the staff, by name, everywhere we went. First person was Pedro Tomas, the General Manager, who was extremely friendly with us and took time to chat everyday. We had a wonderful concierge Katerin Martinez who was so pleasant and accommodating that we bought a vacation club membership. Our restauarant staff of Lily, Perfecto,and Tito made our dining experience "excellente", and "Coochy" from the entertainment staff was a load of fun.Even the bellman Robinson Cabrera went overboard to assist us. Can't say anything bad.

  • Stayed: December 2013, traveled with family
    • Value
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    • Sleep Quality
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3  Thank Stu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded December 13, 2013

Dear Guest,

Receive the warmest greetings from sunny and warm Dreams Palm Beach. Thank you for your kind and positive comments, they are extremely flattering. It fills us with great satisfaction when we read that our guests stay was nothing but excelente.

We shall be waiting for your next vacation in order to relive the Dreams experience all over again. See you soon!

Warmest regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

Myself and 3 of my girlfriends stayed November 14th- 21st. We had a fantastic trip!

Rooms: I was really nervous about the rooms after reading all of the reviews, but honestly they weren't that bad. We were only in the room to shower and sleep. My main complaint is that The water from the shower gets all over the floor. We attempted to upgrade to The Preferred club but after checking out those rooms it wasn't worth it for us. They are exactly the same. The pool on the Preferred club side is tiny.

Food was pretty good: Favorite: The Japanese restaurant (Hibachi grill) was delicious and very entertaining.

I can't speak for the nightly entertainment because we usually missed all of the shows because we were at dinner. We went to the Karaoke night on the beach as well as the beach dance party. Both were a blast!

Now what really made this vacation is the staff. They are the best of the best!

Butlers: Ask for Wilson, Alexander, and Jose. They really went above and beyond to make sure we enjoyed our stay. If you need absolutely anything they will take care of it for you. PLEASE tip them- they deserve it!

The entertainment staff is so friendly and fun. My favorites: Candyman, RedBull, Sander

The nightlife is pretty brutal for 7 nights. The only option after the nightly shows is the casino/night club. Needless to say this really gets old. The staff will arrange for you to check out other hotels. ex: the Hard Rock. We didn't do this and I really wish that we spent the extra money to do so.

A few negatives regarding the pool area:

1) No Hot Tub :(
2) the pool bar played the same music every day. It really gets old. I feel terrible for the staff that has had to endure this for years. Management please invest in an i pod player and play some new music if not for the guests for your staff :)

I think we would definitely be come back to Dreams Palm Beach

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank dana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded December 13, 2013

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. Thank you for having chosen us as your vacation destination and for taking the time to share your lovely comments with other reviewers, as it helps them know what to expect when vacationing with us.

It is very rewarding to learn that we have managed to make one more guest happy and that the butler service delivered was over the top and amazing. Most importantly, that they were able to take care of you and pamper you as we are all about pleasing our guests.

We would love to have the chance of being able to welcome you home and be able to fulfill your expectations.

Warmest regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

This is the 2nd tilme I've been to this resort in the past few years. The Customer Service is second to NONE!! Alexander Castro was out Preferred Club Consierge & went above and beyond to welcome us as repeat guests, brought champagne, Anniversary cake & decorated our room with balloons on our special day. Alex also brought us a stocked cooler & ice on the morning of our deep sea fishing trip & always made sure we were happy.
At a place like Dreams Palm Beach, there is no way you would only visit once. If you can find Joel (Preferred Beach Consierge) & German (Preferred Club pool Consierge) They were AWESOME as well.

Room Tip: Talk to the guys at SeaPro to book excursions before you book anything through the tour groups at the Hotel. They'll give you better prices because they own their own boats. The local shops right down the street from the Resort will definitely give you the BEST prices on souveniers. Be sure to have some mamajuana!!
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank JeepDva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded December 13, 2013

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. We feel overjoyed to read such an amazing and positive comment. It is very rewarding to know that we have met your expectations. It is our desire that all guests feel happy during their stay and that they feel special and at home. In addition, we are glad that our staff was able to leave unique and cherished memories of your stay, especially on your birthday and anniversary.

It was an absolute pleasure to have hosted you. We certainly look forward to creating memorable moments once more. Hope to see you soon.

Best regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

just spent our third vacation at dreams palm beach and couldnt be happier. the staff , headed by pedro tomas is just like family. Robinson, at the front door to welcome us back and cataryn at the vip desk for am resorts was very knowlegable. christina and tito at the seaside restaurant both made us feel at home and afforded us great service.
cuchy cuchy is superb......always a smile and so loving of all the guests. felix perfecto at the bordeuax restaurant provided excellent service. lucy at the buffet and bordeaux was so sweet.

our vacation was everything we could DREAM of.

Room Tip: we stayed in building 5 beach view and loved it.
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yankeefanwantagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded December 13, 2013

Dear Guest,

Receive the warmest greetings from sunny Dreams Palm Beach. We would like to express our most sincere appreciation for posting such a delightful and positive comment and for your loyalty towards the years.

It is flattering to read that we were able to fulfill your expectations and that we were able to make you have a great time once again. Thank you for your recognition towards our hard working staff. We will make sure your comments are passed on to them.

On behalf of Mr. Pedro Tomas, our GM and the entire Dream’s staff we would like to say that it was a pleasure to have served you and we will all be waiting for visit number 4.

Warmest regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

My partner and I travelled with my parents and thus choosing a hotel which meets all of our requirements can be quite tricky!

As a group we've travelled extensively and have travelled to a number of destinations in the Caribbean, (Barbados, Mexico, Cuba, St Maarten, St Kitts etc...) we therefore had the view that if the resort / hotel could match or at least be on a par (i.e. value for money!) with the standards offered at these destinations we would be happy!

Having just returned from a 2 week holiday our thoughts are as below.....

Positives
The hotel has a very short transfer time from the airport, which is brilliant after a 8/9hour flight
All staff members are immaculately turned out, hardworking, helpful and friendly
Rooms - Cleaners,turn-down maids and maintenance guys (chain on toilet broke) were all prompt and ready to fix problems experienced in the room
Reception - Emmanuelle and Oscar were both very helpful in changing rooms, nothing wrong with the room allocated on arrival, just that we prefer to be on a higher floor (quieter etc) versus ground floor for 2 weeks

Entertainment team are all "excellente", the program offered by the team is full-on! Personally I don't quite know how they manage all of the activities, the activities are non-stop and all of the team spend time and energy in getting different people to participate, which I imagine can be just as demanding as running the activity!! Especially when they might be dealing with 3/4 different languages! All are talented individuals but thanks to Macarena for the towels and the morning cheery smile! and other team members for their energy and enthusiasm include Black Poin, Woody, Sony, Gasolina and Matilda. Special thanks to Red Bull for the pool game, Yuli for beach volleyball and Woody for the dance moves (what a mover! and general cheerfulness)

Wishing you all an "excellente Christmas"

I was hoping to have some morning / afternoon games of tennis, but the courts are a little out of the way and have a strange surface...!? If you decide to play afternoon tennis make sure you wear some mosquito repellent!

The evening entertainment included a nice mix of easy listening music, magic tricks, gymnastics and audience participation comedy fun (something to suit all nationalities!)

We also enjoyed the live band on the beach and the singers of an evening / grill day and the kebabs during the day!

The lobby bar / middle bar and waitresses were terrific and always very happy!

Beach waiters - Jesus and others all worked so hard on the beach and were very polite

Coffee shop - brilliant addition to the complex, coco boy plus others working in this area always friendly

The main buffet restaurant always offered a diverse / mix of meals and again the servers behind the counters and the waiters when asked were happy to suggest sauces / explain the dishes

The themed restaurants were also very good, you didn't have to book that morning and so it was great to have the flexibility and to be able to choose where you wanted to eat that night!

We had changeable weather, however this didn't dampen our holiday experience and in fact often stayed on the beach during the wind and rain which would usually last for 1 hour mid morning and much to our amusement often braved the weather out with the regulars on the beach ( We enjoyed our time on the beach with the guys from Munich and Frankfurt - Merry Christmas to you). When the sea was calm and the seaweed was non existent it was beautiful...

Hotel considerations - overall, areas of improvement would include opening another evening bar perhaps near the beach......? this would give guests the flexibility of drinking early PM at a different bar say for the hours of 6 - 8pm

Sign posts like accommodation blocks have but for the bars / towel area / watersports / tennis courts / volleyball / entertainment centre etc??

Invest in another Ping-Pong table? and upgrade tennis courts!?

Lobby bar got crowded of an evening and it would be nice if some of the guests could be respectful of surroundings and other guests!

Towels on beds - as the holiday season geared up... we noticed a lot of bed / towel reservations going on, it would be nice if the pool guys could reinforce the message or remove towels on beds pre breakfast...?

Casino a little bit out of the way and lacks theatre / excitement, little bit underwhelming

All in all a compact hotel, a few improvements required but good vale for money and the pros definitely out-weighed the cons!

Emma and Gavin have a fantastic Christmas,
Wishing the staff at Dreams Palm Beach an "excellente Christmas"

Feel free to email for info etc Julia

Room Tip: Block 8 high floor quiet, not much of a view but quiet!
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded December 13, 2013

Dear Guest,

Please receive the warmest greetings from sunny Dreams Palm Beach. We would like to thank you for having chosen us as your vacation destination; we would also like to express, that we really appreciate the fact that you have taken the time to share your experiences with others, as it helps other reviewers know what to expect when vacationing with us. Thank you for your feedback, we will sure look into it.

It is very rewarding to read that we have managed to fulfill your expectations and that you were able to enjoy all our facilities, specially our staff’s hospitality and attentiveness.

On behalf of all the Dreams staff we would like to express that it was such a pleasure to have served you. We are looking forward to your next visit to be able to serve you and pamper you.

See you soon!

Kind regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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